JustFabReviews 10,359

I just wanted to buy boots didn't realize my account was getting charged 55 dollars every month until 2 months in. Called and tried to cancel it and they told me I have a credit and should use it first. So I bought the cheapest thing possible and go to look at my account and of course another 41 dollars taken out had to call back and won't even get my refund for 5-7 business days and even then I'm out the money I spent on 2 months membership for nothing. I loved my boots and the clothes I got on discount but not worth the headache...

Bought items and when recieved quality was poor and far too small in size. I cancelled account through chat service which I have screen shots of but i have had £70 taken out of account and have not been able to contact since through email phone Facebook... Twitter I got a reply when the lady asked for all my details messages back and forth and then when I had given all the proof she then told me couldn't help me and advised me to call the number. FURIOUS that this company are continuing to get away with this!

This is a COMPLETE SCAM! After you purchase an item from this company for the first time, you think WOW this company site is great! NOT! They will charge you an amount (my amount was 39.95) each month EVEN if you don't buy anything. The deal is... is that you have between the 1st and 5th of each month to either DO NOT BUY NOW... or BUY NOW! That is CRAZY! You have to skip each month, but you have to catch it in order for it to work. COMPLETE SCAM! Plus each month they will charge your account. Buyers please beware of this. Do not buy from this site!

I've been a customer of JustFab for a few years now and there business practices have gone down the toilet in the past few months. I ordered several pairs of shoes they said were shipped but were actually never delivered to my house. So the shoes never left the warehouse, they took my money, and then told me the shoes were out of stock so I couldn't even replace them! I was SOOOO mad but ohk I gave them one more try after that. Same thing! They sent me an email saying my shoes from my waitlist were being processed and then weeks later no shoes! I went online to check and they cancelled my order without notifying me of their foolishness. And lo and behold, no they didn't give me a refund. I HATE THEM SO MUCH. WORST COMPANY EVER. FRAUDS!

JustFab will seem like a great deal but if you need to return or exchange an item, they will make it extremely difficult for you. There are restocking fees that you are not informed about before purchasing and when you exchange you have to exchange for one item of the same exact price. They also lose returns so you must be diligent in contacting them to receive any sort of credit. It's not worth the hassle - unless you have an excess of cash you would like to spend to take advantage of their "deals". Lastly, shipping takes an excessive amount of time - unless you pay more to have it take a reasonable amount of time.

Joined JustFab just over a week ago. Boots looked lovely, I ordered 2 for £35, not problem there. Until I realised the delivery company used was MyHermes. I should of cancelled the account then and there. According to MyHermes my order was "attempted" to be delivered 3 times, non of these actually happened as i was in for the "deliveries". They then gave up saying it couldn't be delivered and went with "address query". Spoke to just fab regarding this to basically be told to wait 48 hours and i would have my boots. Needless to say this didn't happen. Rang JustFab again to say the boots had not arrived, my phone call got cut off 3 times, in the end my partner rang for me. On this attempt i was finally able to gain a refund and cancel my account, I will never be using them again.The customer service is shocking, especially since it's an American company and their customer services is usually amazing.

Awful customer service when you call the phone number a real person doesn't even answer nor does it give you an option for a real person to answer they withdraw your money then you go by your shoes and they take an additional 3995+ the 3995 for the shoes you just bought so technically you're spending $80 on one shoe when they were supposed to use your credit. I was chatting online with someone and they were super sassy and tried telling me that I was supposed to be charged the $80 and then when I asked to cancel my membership he told me I was not allowed to and the credit cannot be refunded but it's always there for a credit on my account. I then threatened the BBB and he immediately told me he would refund me and cancel my account. I'm concerned they will charge my card again. I would never suggest this place

I have been a customer for over 5 years! I realize that many customers have issues with the companies Terms and Conditions, however it really is not a big deal. To avoid any monthly membership fees all you have to do is log into your account any time during the 1st through 5th of each month and decide if you'd like to purchase or skip the month. If you decide to skip the month, you can always go back and make a purchase anytime during the month. If, by any chance, you forget to skip the month, the monthly membership fee ($39.95) is then converted into a credit to use towards any $39.95 or higher purchase. Like I said, I've never been charged without my consent or knowledge. I love the company and I've made hundreds of purchases, but I've also skipped many months without a single purchase. I highly recommend this site.

Usually I'm careful with online shopping such $#*! making sure they are a legit company( I am giving them my credit card info), looking at reviews and so on. Having no previous troubles with online shopping, I just went ahead with ordering a pair of boots( 10$ for my first pair for becoming a "VIP" member). No problem. Then I receive an email saying my boots have been shipped and gave me a link for the tracking info and of course I wait a few days because it takes a couple days for a tracking to be updated. When I clicked on it took me to what seemed like a made up Purolator page and said my packaged "arrived" at Martin Grove.( I live in Edmonton, Alberta. No idea where this Martin grove is)I'm like ok what's goin on here. I go the second link they give you which was for fed ex and gave you the same tracking number for. And there was no record of it or it said I entered the wrong tracking number. At this point I was freaking out. I called them and they said it arrived in Martin grove on a Friday and should be at my destination on the Tuesday. They didn't answer my question as to why my tracking info was incorrect. So I just thought I'm not ordering from here again( first place I didn't bother to look up before purchasing) anyways my boots arrived through Canada post which wasn't one of the delivery agencies they provided me with. Needless to say i cancelled my subscription(not easy I might add). I like my boots but I dont think I will be ordering again.