JustFabReviews 10,359

For everyone saying justfab is a scam and they've been charged without knowing, you must be a complete idiot who didn't read the fine print. They clearly state that they are a subscription service but its super easy to skip multiple months or even just cancel the entire service to avoid being charged. I set a reminder in my phone for day one of the 5 days and take a split second out of my day to skip. That being said, the deals are awesome and the merchandise is cute and as good a quality that you would buy at any normal store in the mall. We're not talking hand stitched leather boots here, but really who is willing to shell out that kind of cash for a seasons fashion? The normal prices are comparable to kohls etc. but nothing is ever regular price for long. They repeatedly have 30% off sales along with 2 for $25 and those ten dollar fashion steals. I regularly get 3 pair of shoes/boots and an item of clothes for $50 total and oftentimes less! I always get tons of compliments on the things I buy from them. Their customer service is phenomenal as well. Out of the 9 shoes I have bought from them I did have a problem with the sole separating on one. I called and they immediately offered to replace it at no cost to me. After realizing that they were out of my size I decided to keep the boot and get it fixed and they offered 50% off of my next total purchase Instead. When I called in to make my purchase they even offered on their own to reduce my total even more and my boots ended up costing $9. I have never had such friendly and accommodating customer service reps in my life. I'm used to arguing with people in Pakistan for every little thing! The call center did seem to be in a different country but everyone was very helpful and nice. I will continue to give my business to just fab and I've been telling everyone to give it a try. You won't regret it!

I've order a handbag in black through their website, and was quite thrilled on that day since I had probably ordered their last bag in black (the icon changed to sold out, while the brown colour is still in stock).
I waited for roughly 2 weeks for the bag to come, only to find out that they delivered the brown one to me. I was really furious and I emailed them for a refund. They replied once(after 2 days), but will never respond to my follow-up emails again.
Also, think twice before you sign up to be their member especially if you're a forgetful person!

JustFab is a complete scam! Disgusting customer service, incompetent staff, the list could go on! I signed up through the website which yes as everyone else did I ticked the terms and conditions! However what the terms and conditions failed to read was that I was to be AUTOMATICALLY opted in to VIP which I will add is ILLEGAL... After phoning to cancel the subscription the payments continued coming out of my bank! I phoned the customer service number month after month with no help. After realising that they had taken 17 months worth of payments from my account totalling £611 I called yet again. After 2 and a half hours on the phone they finally agreed to refund only 11 months worth of £35.00. I was told the remaining £215 would be saved on my account as credit. I refused this as I did not think this was acceptable but had to end the call as my stress levels were through the roof by this point. From then on, when I was on the website, anything I tried to order in my size was out of stock. I have since phoned to ask when sizes will be reordered so I can at least make use of the my money they will not give me back. For the last 4months I have had no access to the website. It states I am not a member. This website has over £200 of my own money which they have STOLEN. I have never dealt with such an incompetent, unprofessional and unsympathetic company in my life. Stay clear of JustFab they are financially and emotionally draining.

This website is very deceptive, when you order you are automatically classed as a VIP member which then locks you into a contract where they send you items every month and it costs you £35.99 - I only realised this by reading review after the event, I phoned the company within 10 minutes or ordering and after arguing with a sale lady she finally cancelled my account and also the purchase that I made as I was no longer entitled to the discount... please do not order it is more hassle than its worth

When I signed up I knew the terms and conditions. Since I was recently diagnosed with breast cancer and my bills have skyrocketed I wanted to cancel. This coincided with my bankcard on file being reissued due to expiration. I thought 'great' I will just not update the info and it will be rejected. SOMEONE at JustFab went in and changed the expiration date of my card and sent a charge through my bank. They also got it to go through without the CCV security number. They will do anything to get their money. The products are made in China and of very poor quality. The one thing I bought from them I put in the bin of car wash rags, never even tried it on.

I brought some shoes for my mom and I suddenly become a member and telling me they are going to take £35 each month which I wasn't aware of. I rang just fab up to cancel my membership and she rudely put the phone down on me. A week later the boots arrived and they were a MESS! There was glue all around the sole and loose thread coming off the boots. I had the boots on offer for £13 and the original price was £80, £80 is a disgusting price to pay for this tat!. I went on the website to return the item and the barcode was invalid (no surprise there), I then had to ring the company up again in order to return the boots. I asked the women on the phone if I could have my money back, she said she will only give me £9 back. I'm appalled at this service and I should get a full return!. I regret ordering off this company and I'm disgusted that this company is advertised on TV.

Please read on if you didn't get a refund...

Having been in business myself I do not use the above title lightly.

My daughter purchased a pair of shoes - ticked the terms and conditions box without reading which I know she shouldn't but doesn't everyone? Only to discover on checking her banks statement that 3 x 35 had been deducted - one for each month she hadn't purchased anything.

I immediately called and for those of you who didn't get your money back take note - under the Consumer Credit Act a business is entitled to have terms and conditions of purchase what they are not allowed to do is hide these t&c's - see quote below:

"The Act also covers unfair terms in contracts, like charges hidden in the small print. Key terms must be 'prominent and transparent'."

Now no-one at Justfab can argue that their T&C's are prominent and transparent
( something similar happened to me with Amazon Prime a number of years ago and they immediately changed the layout and purchase confirmation)

So if you're caught out like this - call Just Fab quote the consumer credit act ( google it first and read it out when you get to speak to someone) if you get no joy with the telephonist ask to speak to her supervisor as you intend to contact Trading Standards which you would be perfectly entitled to do.

I did and money refunded.

Now justfab - take a leaf out of Amazon Prime's book and change your layout...

Shoes were v. v. v. poor quality! They claimed they normally retailed for £80, nowhere on earth would anyone pay that for the poor quality they were. Cheap nasty materials, one shoe i could get on and do up, the other i couldn't even get my foot into.

I called as i wanted a full refund and they said i couldn't get that online. At first she wasn't going to offer me the refund as it was more than 14 days since despatch. I explained that i received them more than 14 days after the despatch date. She kept repeating the phrase "i understand your frustration but our policy is to not offer a refund after 14days" i asked her a number of times did she not think this was crazy if customers didn't receive the package until after that time and she just kept repeating herself and said she would not take my feedback as "it is our policy". At one point i actually considered that it might be an automated service as she kept repeating the same phrases and wouldn't answer my questions! I said i wanted her to cancel my VIP membership and she spent quite a while trying to pressurise me into keeping the account. She said k wouldn't be able to "take advantage" of their offers in future. I said this was fine, then she tried convincing me by saying i could press the skip button during months where i didn't want to make a purchase. I explained i had better things to do with my time than try and remember to do that every month to avoid a charge and she still tried to convince me to keep the account. She then asked me why i no longer wanted the account despite me telling her what poor quality the product was multiple times. It's like she had to stick to the script on pain of death and couldn't deviate despite me already having answered her questions! I have little faith that she actually cancelled my account and will be speaking to my back shortly to ensure they take no payment!

Ordered some boots they were too small so i ordered at alternative as they didn't have my size. This was on the 7th oct. Today which is the 25thoct i rang ti see where they were as i still hadn't received them only to find that they hadnt even been dispatched and the stupid girl had put through a 4 instead of a 6 and when i asked for the correct boit to be sent they was out of stock due to their stupidity. Cheesed off doesnt come close. Now waiting for refund. Probably take 3 months to do that. Do not order from these.

Hello everyone! I want to come on here and let people know that JustFab is not a Scam, not Thieves, not Cons, Not any of that! JustFab is a subscription service based company! When you go on the site to order you are brought thru a series of questions and you also have to click on the terms and conditions in order to even place your order! In the terms it states, you have between the 1st and the 5th of each and every month, we have 12 of them, to either shop or skip, if you do not shop or skip, THEN you are charged a credit, which goes to your account! It doesn't go to anyone else's account, it goes to your account and you can spend it on whatever you choose! I have been a customer since 2011 and I have never been charged! JustFab has a team of stylists that puts the different boutiques together! So every month, new items are added and you get to see the items first hand between the 1st and the 5th! I know many ladies that are customers, even my best friend, we never get charged, bc we skip! Set a reminder, write it on the calendar! But don't bash a company bc you didn't read the terms and conditions that you have to check off before you can even order! I hear it all the time and it's usually the same scenerio, they did not read! JustFab has excellent customer service, JustFab has excellent ladies and gentlemen working for them, JustFab also has an awesome return/exchange policy set in place! I really and truly love this company and I have been extremely satisfied with my account for 6 1/2 years! Now that is excellent customer service and an excellent business! Lastly, if I have to attach my credit card, debit card, anything that has to do with my money, I am going to read front back and side to side before I just attach it and go! This is the issue, you have to read, you cannot just click click click bc you see a pair of shoes or a purse that you must have! Ladies, please read so that JustFab doesn't keep being bashed as something they are not! It's imperative that one read what they are clicking on! Thank you for your time and please remember to read! JustFab has some awesome sales and deals that you guys are missing out on!

I WILL NEVER ORDER FROM JUST FAB EVER AGAIN! And i advise everyone else to save their money and use it for items that are actually decent quality. Ordered 4 pairs of boots, all flats, and every single one I can not wear for more then a half hour because they kill me feet! Quality is absolutely horrible. Very miss leading about their VIP program and that they charge you 39.95 a month! For crappy shoes! I ordered 4 things to take advantage of their 2 for 39.95 which I hate every single item, then get an email within days later saying I had a 39.95 credit to use, so I assumed it was because I had bought so much so I used to it try to get a pair of boots that I could actually walk in, only to find my credit card got charged 39.95! I NEVER WOULD OF MADE THAT PURCHASE IF I NEW I WAS ACTUALLY GETTING CHARGED FOR THEM! I never had a "skip the month" option to opt out so I thought it was a free pair! Messaged them 3 times through the "contact" part of the website. Never got a response. Call and talk to two idiots only to tell me there is nothing they can do except to send the pair back and get another credit! I don't want a credit! I would like I money back for the horrible quality boots in received! I WILL NEVER ORDER FROM THIS SITE AGAIN. And I suggest no one else does either. HORRIBLE CUSTOMER SERVICE they should all be fired.

Loving Just Fab! Have been buying shoes online for years from Go Jane, Shoe Dazzle and now Just Fab. Have not had issues, anything too small I send back (clothing or shoes) and get new product in reasonable time. Products ordered on Monday on Atlantic coast of Canada I get by following Wednesday. I don't get things that fast within my own country. LOL
Customer service has been great. And any shoes that I don't send back I sell to friends and family. If I forget to skip a month I'm happy, because now I have a credit for something in the future.