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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I love Just Fab and appreciate I can skip the month by the 5th, if I do not have the funds or need more time to browse without being charged!
Love being a member. Love the styles and you can't beat the prices. Only catch is that by the 5th of the month you need to click "skip the month" not to be charged. But no worries, if you forget and get charged, you get a credit to shop! So nothing lost. :)
I have been using JustFab for years and it is amazing! Yes, every month they charge you $40 (unless you skip that month) but you get to choose a pair of shoes and they are sent to you! No matter what season I always have the best shoe collection because of how easy the system is. I have worn most of the shoes season after season and they still look brand new. I highly recommend the site!
Great customer service, great products. A great value for the money
I love their clothes, shoes and accessories. What people need to remember is that they ARE a subscription site, but that membership IS OPTIONAL. You can shop as a guest or check out as a VIP on your first visit to the site. Please be sure to READ everything on the checkout page CAREFULLY so that you are aware of what you are checking out as. As a VIP, all you will need to do, is skip each month by the 5th of each month to avoid being charged for optional credits. If you check out as a guest, then you won't need to take any action each month. I highly recommend the VIP membership though. Skipping each month only takes seconds, and the VIP pricing, and perks are definitely worth it. Most negative reviews are from people that don't bother to read what they are signing up for. I have never been disappointed, and never been charged for anything besides my orders. Happy shopping!
Um. How can you complain about paying monthly when you are responsible for signing up as a member? Clearly you didn't take the time to read the agreement. It is really simple. You won't be charged if you "skip" within the first 5 days. And if YOU are forgetful is not the company's fault! Set a reminder on your phone!
I have shopped with justfab for years and have never had an issue with customer service or with product. If I have an item that doesn't work out, I've returned it for free and received a credit to my account to apply to my next order, LIKE MOST ONLINE COMPANIES DO!
The shoes and bags are very well made and the clothes pretty true to size.
I will continue to patronize this company. I have been very satisfied for years!
This is hands down my favorite online store, ever! I love being a VIP member. They release hundreds of new items every month. It's like getting to shop at a whole new store every month. The quality is great, and I always get a TON of compliments on my styles. Thanks for always keeping me looking me looking fabulous.
It's simple. Become a member all you gotta do is skip the month if you don't want to puchase. I've been with justfab for 5 years now and I fully recommend them.
I have been a member for several years and I love them. My closet if filled with heel, wedges, flats and boots! No one every has my shoes and I'm always getting complements
I've bought shoes, sandles, boots from Just Fab for the last three years. Have always been happy with my purchases. If I have to return a item, normally problem. They email a return label, you wrap and put the label on the parcel, drop it at any post office and boom your good. As soon as it's received you get the exchange or a credit. I have boots I've worn for 2.5 yes, they still look good. If you don't want to purchase one month, just go to your page and hit "skip the month ". I even put a reminder on my cell so I don't forget. But even if I do forget, no worries, I just use that as a credit towards another item. Love Just Fab!
I have bought many items from justFab in the last three and one half years. It is high quality goods for an economic price plus being up to date in fashion. I love the sales. If you skip the month between the first and fifth you will never pay a monthly fee. If you forget that fee actually becomes a credit. It is a great company. If you ever need to return an item you only need to print out a return label and send it back. A replacement will be sent to you at your request.
I've been a member for 2 years and I've never had a problem when I have to call customer service has always been helpful and resolved my issue. It's all about reading and understanding what you're signing up for and I love everything I have received
I've been with Justfab since 2010 and love the company. With each year the shoes get better and better and are always on trend.
I have been a member for many many years and Im super happy wth the customer service and all the products I have ordered.
Love my experience with JustFab! Great price, great quality! Shoes, boots, booties, outerwear, dresses, shirts etc! Never been disappointed.
I love JustFab! Love the variety of styles and products that are available on the site. As far as the membership goes, the process is pretty clear and concise, especially when you actually read the terms and guidelines! If you don't read, you are going to feel like you have been ripped off or scammed, when that is not the case at all. The return and exchange process is reasonable, considering they have to receive your items in order to refund or release your exchanges. And when you sign up for the membership, you have between the 1st and 5th of every month to skip the month so that you do NOT get charged! Make sure you read people! You won't run into issues if yoy fully understand the process!
JustFab is a total scam! You get shoes for only $9.99, BUT there is a monthly fee of at least $29.95- it goes up as you spend! ALSO, they refuse to give refunds! You may have 6 months of fees on your credit card you want refunded, but they won't! BEWARE!
I've been a JustFab customer for yeasts, it's a really good online company. They are honest, and so easy to deal with. I am especially impressed with their customer service, it's excellent! Their customer service representatives are very well trained and helpful. I have had to exchange items over the years, and its hassle free. They send you a free RMA and you just mail it! Easy right! I smile when I hear someone say they had money taken from their account by JustFab. That would only happen if they forgot to skip the month. I just put a reminder on my cell phone and it's easy, skip the month by the 5th day of the month and you will never ever be charged a fine. Honestly the deals are amazing!
Absolutely rubbish clothing from China! Try cancelling contact but still keep taking money from accounts! Go into PayPal account an cancel it from there as they can't take any more funds from you! Then you can to proceed and try and get through to the ultimate rude and I mean rude telesales ameature staff
The clothes are nice, boots are always narrow width... no matter what they say, and I loved being a VIP until they double charged me for an item... patronized and dismissed my concerns until I canceled my JustFab Fabletics and FabKids VIP accounts. So disappointed to have to do it... but I refuse to patronize any service that does not value its customer's time, money, trust, or loyalty. VIP status is not set up for the customer... it's only set-up to ensure that JustFab gets as many chances at your bank account as possible.
Answer: Then sweety, I would cancel your card asap and call your bank for fraudulent charges. The bank will move forward with an investigation of fraud and if I am correct, and if your bank is not a bunch of!&$&?, then they will credit your account. However make sure you have your cancellation VIP membership number handy, the exact date you canceled your VIP membership, the verification number of your cancellation that justfab gave you, and your card number justfab has linked to your old VIP membership, and lastly, FLAG ANY CHARGES justfab makes on your account with date stamps. I know it seems like a lot of hoop jumping, but this is what your bank will ask you when they send you to the fraud department, and they will ask you all of the above. I wish you the best of luck!
Answer: They take out every month. You can skip any and all months just have to remember to do it. 1-866-337-0906 This is the number I was given if ever needing to cancel or have questions.
Answer: From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful. As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe? If you can't find the SKIP button, call Customer Service.
Answer: I just tried the same exact thing. I was told that if I canceled my membership they would cancel the order that I placed. So now I am waiting till I get my shoes so I can cancel the membership... which makes absolutely no sense. If I'm going to cancel anyway, why not be able to do it now?
Answer: I called in to cancel my account and the man on the phone told me it was canceled. I have been reading these reviews about employees lying so I went on the website to check. He did not explain to me that the phone call doesn't cancel the membership, just unlocks the option. So my answer to you is 1. Go to your account. 2. Click cancel. 3. State reason why and 4. Submit it. You should receive an email saying you will no longer be charged. Of course you cannot trust these people so for extra protection I suggest you call your bank, request these payments be blocked, and it they ask provide proof that you canceled. Good luck.
Answer: Make a Small Claims Court claim online. That's how I got my money back..
Answer: Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The VIP credit has been upgraded to $49.95. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credit.

