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JustFab

2.8

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.


justfab.com
Founded in 2010
El Segundo, CA
+229
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JustFab Reviews Summary

JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.

This summary is generated by AI, based on text from customer reviews

service
482
value
498
shipping
500
returns
338
quality
479
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Washington
2 reviews
1 helpful vote
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JustFab Is Fab
October 23, 2016

I love Just Fab and appreciate I can skip the month by the 5th, if I do not have the funds or need more time to browse without being charged!

Date of experience: October 21, 2016
New York
4 reviews
4 helpful votes
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JustFab is Just That!
October 23, 2016

Love being a member. Love the styles and you can't beat the prices. Only catch is that by the 5th of the month you need to click "skip the month" not to be charged. But no worries, if you forget and get charged, you get a credit to shop! So nothing lost. :)

Date of experience: October 21, 2016
Maryland
1 review
0 helpful votes
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I love it
October 23, 2016

I have been using JustFab for years and it is amazing! Yes, every month they charge you $40 (unless you skip that month) but you get to choose a pair of shoes and they are sent to you! No matter what season I always have the best shoe collection because of how easy the system is. I have worn most of the shoes season after season and they still look brand new. I highly recommend the site!

Date of experience: October 21, 2016
North Carolina
1 review
0 helpful votes
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Great customer service, great products. A great value for the money

Date of experience: October 21, 2016
Canada
3 reviews
8 helpful votes
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JustFab is FABULOUS!
October 22, 2016

I love their clothes, shoes and accessories. What people need to remember is that they ARE a subscription site, but that membership IS OPTIONAL. You can shop as a guest or check out as a VIP on your first visit to the site. Please be sure to READ everything on the checkout page CAREFULLY so that you are aware of what you are checking out as. As a VIP, all you will need to do, is skip each month by the 5th of each month to avoid being charged for optional credits. If you check out as a guest, then you won't need to take any action each month. I highly recommend the VIP membership though. Skipping each month only takes seconds, and the VIP pricing, and perks are definitely worth it. Most negative reviews are from people that don't bother to read what they are signing up for. I have never been disappointed, and never been charged for anything besides my orders. Happy shopping!

Date of experience: October 20, 2016
Illinois
1 review
1 helpful vote
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Seriously people
October 22, 2016

Um. How can you complain about paying monthly when you are responsible for signing up as a member? Clearly you didn't take the time to read the agreement. It is really simple. You won't be charged if you "skip" within the first 5 days. And if YOU are forgetful is not the company's fault! Set a reminder on your phone!
I have shopped with justfab for years and have never had an issue with customer service or with product. If I have an item that doesn't work out, I've returned it for free and received a credit to my account to apply to my next order, LIKE MOST ONLINE COMPANIES DO!
The shoes and bags are very well made and the clothes pretty true to size.
I will continue to patronize this company. I have been very satisfied for years!

Date of experience: October 20, 2016
Arizona
1 review
1 helpful vote
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This is hands down my favorite online store, ever! I love being a VIP member. They release hundreds of new items every month. It's like getting to shop at a whole new store every month. The quality is great, and I always get a TON of compliments on my styles. Thanks for always keeping me looking me looking fabulous.

Date of experience: October 20, 2016
Washington
2 reviews
0 helpful votes
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It's simple. Become a member all you gotta do is skip the month if you don't want to puchase. I've been with justfab for 5 years now and I fully recommend them.

Date of experience: October 20, 2016
New York
1 review
0 helpful votes
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Absolutely LOVE JustFab
October 22, 2016

I have been a member for several years and I love them. My closet if filled with heel, wedges, flats and boots! No one every has my shoes and I'm always getting complements

Date of experience: October 20, 2016
Canada
1 review
0 helpful votes
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Just Fab
October 22, 2016

I've bought shoes, sandles, boots from Just Fab for the last three years. Have always been happy with my purchases. If I have to return a item, normally problem. They email a return label, you wrap and put the label on the parcel, drop it at any post office and boom your good. As soon as it's received you get the exchange or a credit. I have boots I've worn for 2.5 yes, they still look good. If you don't want to purchase one month, just go to your page and hit "skip the month ". I even put a reminder on my cell so I don't forget. But even if I do forget, no worries, I just use that as a credit towards another item. Love Just Fab!

Date of experience: October 20, 2016
New Jersey
1 review
1 helpful vote
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I love JustFab.
October 22, 2016

I have bought many items from justFab in the last three and one half years. It is high quality goods for an economic price plus being up to date in fashion. I love the sales. If you skip the month between the first and fifth you will never pay a monthly fee. If you forget that fee actually becomes a credit. It is a great company. If you ever need to return an item you only need to print out a return label and send it back. A replacement will be sent to you at your request.

Date of experience: October 20, 2016
Texas
1 review
0 helpful votes
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Justfabulous
October 22, 2016

I've been a member for 2 years and I've never had a problem when I have to call customer service has always been helpful and resolved my issue. It's all about reading and understanding what you're signing up for and I love everything I have received

Date of experience: October 20, 2016
California
1 review
1 helpful vote
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Best online shoe store
October 22, 2016

I've been with Justfab since 2010 and love the company. With each year the shoes get better and better and are always on trend.

Date of experience: October 20, 2016
Oregon
4 reviews
2 helpful votes
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Very Happy With Justfab
October 22, 2016

I have been a member for many many years and Im super happy wth the customer service and all the products I have ordered.

Date of experience: October 20, 2016
Virginia
1 review
1 helpful vote
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Love JustFab
October 22, 2016

Love my experience with JustFab! Great price, great quality! Shoes, boots, booties, outerwear, dresses, shirts etc! Never been disappointed.

Date of experience: October 20, 2016
California
1 review
2 helpful votes
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I love JustFab! Love the variety of styles and products that are available on the site. As far as the membership goes, the process is pretty clear and concise, especially when you actually read the terms and guidelines! If you don't read, you are going to feel like you have been ripped off or scammed, when that is not the case at all. The return and exchange process is reasonable, considering they have to receive your items in order to refund or release your exchanges. And when you sign up for the membership, you have between the 1st and 5th of every month to skip the month so that you do NOT get charged! Make sure you read people! You won't run into issues if yoy fully understand the process!

Date of experience: October 20, 2016
New York
2 reviews
11 helpful votes
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TOTAL SCAM! NO REFUNDS!
October 20, 2016

JustFab is a total scam! You get shoes for only $9.99, BUT there is a monthly fee of at least $29.95- it goes up as you spend! ALSO, they refuse to give refunds! You may have 6 months of fees on your credit card you want refunded, but they won't! BEWARE!

Date of experience: October 20, 2016
Canada
1 review
1 helpful vote
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I've been a JustFab customer for yeasts, it's a really good online company. They are honest, and so easy to deal with. I am especially impressed with their customer service, it's excellent! Their customer service representatives are very well trained and helpful. I have had to exchange items over the years, and its hassle free. They send you a free RMA and you just mail it! Easy right! I smile when I hear someone say they had money taken from their account by JustFab. That would only happen if they forgot to skip the month. I just put a reminder on my cell phone and it's easy, skip the month by the 5th day of the month and you will never ever be charged a fine. Honestly the deals are amazing!

Date of experience: October 19, 2016
GB
1 review
5 helpful votes
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Absolutely rubbish clothing from China! Try cancelling contact but still keep taking money from accounts! Go into PayPal account an cancel it from there as they can't take any more funds from you! Then you can to proceed and try and get through to the ultimate rude and I mean rude telesales ameature staff

Date of experience: October 18, 2016
Michigan
3 reviews
6 helpful votes
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The clothes are nice, boots are always narrow width... no matter what they say, and I loved being a VIP until they double charged me for an item... patronized and dismissed my concerns until I canceled my JustFab Fabletics and FabKids VIP accounts. So disappointed to have to do it... but I refuse to patronize any service that does not value its customer's time, money, trust, or loyalty. VIP status is not set up for the customer... it's only set-up to ensure that JustFab gets as many chances at your bank account as possible.

Date of experience: October 18, 2016