JustFabReviews 10,359

Thought I would write a review as I also accidentally signed up to become a VIP member, when buying two pairs of boots. Once I realised I completed the form to cancel membership (within 10 mins) and emailed it to the address given. I received a message within 12 hours to say that my membership had been cancelled. They also couldn't fulfill the whole order, one quick phone-call later the money was refunded back into my paypal account withing a few minutes.

JustFab operate on a deliberately confusing membership policy. Contrary to what some of the reviews have said, you can be a member without paying 35 pounds a month, but anytime you purchase something that is on sale, you automatically become a VIP member.

This is something that is not explained well to consumers. They owe me around 200 pounds because I bought a pair of shoes (12 pounds) from them in April and they have been charging me ever since.

They refunded around 75 pounds when I complained but said the rest could only be used as 'credits'.

It doesn't end there. In the end, I had to buy three items (I don't even like anything from their website) and was automatically re-subscribed to VIP membership again!

So I called AGAIN to cancel.

Today the three items I was forced to purchase have arrived. The jacket I ordered is too big and is a different colour (camel) to the one I thought I purchased (white).

Just stay away from this company.

(Also they took two weeks to deliver my items after stating it would take 3-5 business days)

After being charged $35 twice without notice, I called them to cancel this crap membership. They said my money couldn't be refunded and those credits would go to an electric gift card which I couldn't do anything with it because it only applied for regular items not the sales or clearance. Then a year ago now, I checked my bank account and they just TOOK MONEY OUT OF MY BANK AGAIN (this time is $39). This is the worst business ever... TOTALLY A SCAM! Be careful to check your bank account every month because this is sneaky and dangerous.

DO NOT, I REPEAT DO NOT BUY ANYTHING FROM JUST FAB, they are scammers. I called tree time to get my account deleted and it was on the third call that they really deleted it after, of course taking 39$ from my bank account which is 50$ in canadian money... Every time you'll call they will tell u that there's no need to delete your account u can just skip it then when u go on their site the skip button is not there... And they will tell you about the 39$ they about to take but you won't see it cuz it's written very very tiny below the email they'll send u, dont $#*!in buy anything on this $#*!

I spoke with customer service about my concern in processing my payment a week after I actually ordered the item. They informed me that the warehouse is backed up and there is a delay. They do not complete transaction (clearing my debit amt) until the item is shipped. And of course my item did not ship until a Saturday so my transaction did not clear until the following week. It is not my fault that the warehouse is backed up, and of course they don't give a damn because they have plenty of other customers to get money from. I'm just ONE less customer, right? They'll just move on to make other "loyal" customers happy. All they could offer was I'm sorry, no let me offer a discount on your next order, don't you think you would want me to come back and purchase from you? Nope, rather move on to the next victim and take their money. Just going to return the item, why would I want to have a product that means absolutely nothing to them but money.

JustFab is a scam and they are in violation of the "Consumer Bill of Rights," first articulated by President John F. Kennedy in 1960. Found here: http://www.mass.gov/ocabr/consumer-rights-and-resources/consumer-protection/shopping/consumer-bill-of-rights.html

JustFab directly violated the consumer's "right to be informed". I will take action to bring this to the attention of JustFab customers and the mass government. No company has the right to con consumers into overpaying. It is unethical, illegal, and wrong.

If you buy anything from this site and don't pay attention the credit card you used will begin being billed $39.95 every month. When I called to complain they told me I was immediately entered as a VIP customer and the membership cost was $39.95 per month. Even though I didn't buy anything, the many $39.95 payments I had made were non-refundable because it was a charge for being a VIP member. They wouldn't let me use the money I had saved up if I cancelled my so-called VIP membership. It was insane and I'm not sure if I will be billed again next month despite having very clearly told them I wanted this to stop!

This company has been nothing but trouble since the beginning. When I first ordered a pair of shoes I was dissatisfied with the way they looked so like normal I called the company for an exchange. This whole process was dis-satisfactory. First they ask you to print out a return flier but you must purchase the box to return it in. Being that I am a college student i never made it to buy a box and ended up waiting to long. When I called back I got nothing but rude and terrible customer service unwilling to work with me on the return. Needless to say the shoes now sit in my closet and have never been worn. Then after being so tired of skipping months forgetting and then having to get a refund I called and cancelled my account. I had to argue with a "consultant" for 10 minutes as she pretty much begged me to say and that was it I though I was done, but NO! They never did cancel my account! So when i got another email about my available VIP credit you can imagine how upset I was. The weekend of my fiancees birthday and the little money I have is now gone because JustFab couldn't do what I asked in the first place. Now I have to wait 6 days for reimbursement and they finally cancelled my account. I will never deal with a company like this again it was overall a horrible experience.

Thought I was getting such a good deal when I got to pick any pair of shoes for $10, then I realize they charge you 40$ a month literally for just being a member. Absolutely ridiculous. I called and tried to cancel my account, they refunded me and still did not cancel my membership. Now this month, just got charged again and had to call and go through a bunch of bull Crap to finally get another refund and my membership cancelled. Seriously don't bother.

I see all these posts about it being a scam because of the monthly VIP thing. For those of you who are first timers for the site the ppl writing bad reviews don't listen to them they are just mad cause they didn't properly read up on everything loll. Anywais well this is my first time ever using this site and sorry but once my order was sent through there was a video to click on that explains EVERYTHING about the vip and how you can SKIP the $39 charge if you buy or log onto your account before the 5th of every month if you don't plan on buying so it WON'T charge your credit card loll. Ppl really need to learn to read and click on things when it says LEARN MORE ABOUT VIP. Hahaha gawd. And on top of that they send u a warning ahead of time letting you know to make sure you either skip or go shopping..

I just received my first pair of boots from JustFab. They are exactly like the picture and true to size. They fit great. They only took 6 days to arrive, and I live in Canada. To everyone calling them a scam... I was well aware of how it worked before I placed my order. If you fail to read the small print that's not the company's fault. I placed my order on the last day of the month and the next day I got my email reminding me to order or skip for the new month. I skipped no problem. I will be buying again. As far as the quality, I knew I wasn't getting leather. So I will see how they wear.