JustFabReviews 10,359

I ordered 2 pair of shoes and 'justfab' will not allow me to return.
One pair looks nice as in the site but the other one is far ahead of the color they show in their site. Both shoes are VERY tight and can't wear them.

Also when I placed the order and hit checkout "so already paid" there was a note telling me they were welcoming me to a WIP member because of 1st time buyer and I must order one pair every month or have to call them the 1st 5 days of the month to cancel and avoid a charge of $35/month... in the commercial they don't tell you that they open a membership and will take $35 out of your account every month for so called deals!? Since when do you have to pay for deals!?
WHY THEY DIDN'T SHOW THIS VIP MONTLY DEAL IN THEIR COMMERCIAL?

This is the worst thing I've ever done. Waste of money and TIME!. Now I have to find out what to do with these shoes #%?&*%?

Don't fall for this place. It's just a scam to make you sign up and pay a monthly fee. AVOID at all costs! Very poor quality of shoes, you better go to Payless and try them first.

I was so excited about 2 pairs of boots I ordered from JustFab. I couldn't wait to get them in the mail!

When I received them, they were both the wrong size, however, one of them fit just right. I contacted you to exchange the other pair and it was less than a walk in the park. You didn't have the pair I originally ordered, which is understandable, but frustrating. I was rushed to find another pair I liked so that I could get it done in a timely fashion.

I searched quickly and found a pair that I was ok with. I told the representative and she sent them on their way (after I sent the pair I was sending back). I received those, very excitedly, and opened them up. WRONG SIZE AGAIN!

I take time out of my day to talk to a representative and tell her I'd like to just return the whole order because I'm tired of dealing with all of this and she says I can only return the pair I just received because the pair that fit was past the 30 day return policy. It wasn't MY fault they sent THREE pairs of boots in the wrong size, which is the reason I was past the 30 day policy.

This whole situation is ridiculous! If it was my fault that it was past the 30 days, that is understandable, but it wasn't my fault! All I wanted was a refund. I'm highly dissatisfied! Will not be ordering from JustFab again.

My mother-in-law treat me to a pair of shoes in November 2016. They were on offer and as for a lot of things around that time of year we simply thought it was a good sale. My mother in law is blind and elderly and a very anxious person, i went on and purchased the shoes with her say so. We completed the transaction as you would any shop transaction. Little did we know that for the following several months they would STEAL £35 from her bank account each month, without either of us knowing. In total they took £310 from her account, these were supposedly for special discounts so apparently £310 is to cover discounts... i was livid to say the least as we had definitly NOT agreed to any direct debit, i certainly wouldn't agree to it considering it wasn't my account, and there were never ever any thing that obviously stated the agreement. Luckily i managed to sort this and at least get £210 back even though they did try to weasel their way around this, it took threatening Watchdog and legal services to get the money back. When i informed in my mother in law of this she was very ill with migraines brought on by stress for the following few days. DO NOT USE THESE... it hasn't just happened to me it also happened to my two best friends and one of them is not the type to miss the small print because of her education. Disgusting robbing on artists... keep away!

I ordered 5 pairs of shoes from JustFab and they fit perfectly. I ordered 4 pairs of boots and one pair of sandals. They look exactly like the pics and for great. I got them about a week after ordering. This month I am not ordering any shoes so I called customer service to cancel. But instead I found out you can just skip the month if you do it in the first 5 days of the month! And I got a $10 store credit for not cancelling. Love it!

I advise any and everyone not to order from this site. I tried to order a pair of boots i fell in love with off this site for this winter and they were all messed up when i finally got my order three weeks later when i was suppose to get them in 5 to 7 days. I called customer service for a refund and wanted to send the item back they refused to do so. The customer service i recieved was horrible they were very short and rude. This is by far the worse company to order shoes from. Buyer beware!

I saw a good deal on boots pop up on fb if you joined the VIP... well nowhere was it blatantly visible that it was 39.95 of course it was in the fine print... so I immediately called to cancel. The first agent I got had to have been trying everything to get me to just hang up ( a ploy I'm sure they try to get people to not cancel). First she said she couldn't pull me up with my phone number. Then I was giving her my email and out of the 15 letters she claimed it cut out and she only heard 4. Throughout the call she would constantly say she misheard something or there was a bad connection but magically when I told her she appeared to be doing this on purpose she heard me just fine. She claimed she still couldn't pull my email up and asked for my order number. Again she magically didn't hear the first 3 numbers and when I went to repeat them... for 3 minutes there was no response and then the call was hung up by her. I was on that call for 20 minutes so obviously irritated. I immediately called back and got a different agent who pulled my information up without me having to even tell her. Imagine that since even when you call the automated bot says yours name so clearly my phone number was linked to the account. I'm so glad I cancelled before it even started because I could tell this company was shady.

So last night i decided i needed a head start on my boots/shoes for the fall. Was on facebook and seen justfab pop up. Went through the entire process, ordered 6 pairs of shoes, signed up to be a member and paid for my order. My order total last night was $124.00 because i became a member (fully aware of the monthly charge to be a member), however this morning my bank was charges $347.00 (the non-member cost). I woke up this morning with an email stating i cancelled my membership. Confused... i called justfab and was informed that because i put a different shipping address (my work) then my billing address (my home) my account was under "suspicious review" because the addresses did match! WHAT?!? I did not want 6 pairs of shoes sitting on my un-covered porch all day, so that's why i shipped them to my work to avoid this. The first person i talked to couldn't give me more details as to why i was under a review or answer any questions, and the manager he sent me to just kept saying... "well have an answer in 24-48 hours"... an answer to what? Is it not common for people to ship to a different address when they work all day and don't want packages sitting on their porch? Either way... why not call me to discuss why the addresses were different and let me explain, instead of cancelling my membership and charging me full price for the shoes, and on top of it... i have to see for myself something went wrong and call myself to find out why i was charged full price and the membership was cancelled. This is completely stupid for Justfab to do without notifying the person who agreed to their membership and placed a pretty big order. Neither the people i talked to were helpful or could answer any questions i had about what the issue was. Just kept saying "24-48 hours we will have an answer". You know what JUSTFAB... keep your membership and your shoes cause the way you do business is very shaddy and believe me... its common for people to ship to a different address then their billing address. Ill go but the 6 pairs of shoes somewhere else! Definitely don't recommend becoming a member or even purchasing shoes from here... pretty disappointed in the way my situation was handled and the "customer service" i received.

I was attracted to the website advertising shoes from £9 via an advert on Facebook. Upon finding a pair I liked reduced in the sale and then with further reductions when becoming a member, I decided to join the membership (not that I had much choice otherwise as I realised the scheme had already made me one). As I was given no reason to believe this was anything other than just a free service upon which I would receive emails about the latest promotions or suggested styles like other such websites (ASOS, Very) which I am also a member of, I went ahead and joined.

To my horror, after my purchase I discovered that becoming a VIP would require £35 a month to be withdrawn from my account?! I am absolutely furious that I have been tricked into a purchase of a membership that was not brought to my attention sooner. I think this service is outrageous as it is operated so sneakily with clauses hidden in terms and conditions that make you 'opt out' of the automatic scheme rather than 'opt in' like on other customer friendly, respected websites.

This whole ploy to get 'VIP' customers by tricking them into a devious payplan, conning its customers into paying a significant amount of money each month? I'm surprised it is still legal. Although they obviously found plenty of loop holes in the laws, their operation is not the decent thing to do and certainly makes me wary of their company and the desperation to cling onto customers? Suspicious...

Luckily, the customer service lady that I spoke to was very decent indeed. I was geared up for a long battle with her after reading the many reviews telling me nothing but the struggle with customer service, she was actually alright. Although I was not rude or did not raise my voice I made it very clear that I had made up my mind about the cancellation of my account and after reading her script (which you can't blame her for; it is her job), she immediately ended my VIP contract.

I suppose I was one of the lucky ones as my contract was terminated the day after I had made the VIP account so it was not long enough to withdraw any money from my account but we shall see if any is snatched from me next month! I will give them hell if this is the case! It is a shame because without the snide process of signing up to be a VIP the company would probably find that more people would sign up to it e.g. regular customers, first time buyers to try it for the first month. This is a very bad was to build a client base. Beware.

I have been a member for almost 2 years and yes you will be charged a fee every month once you order. It is in the "fine print" that you will become a VIP member once you order. You may skip a month or several months but you MUST remember to do it every month within the "grace period".
I have no problem with the products and the return policy and customer service in the past. I just cancelled and will never order from them again. As a bed ridden handicapped person who buys for her children and grandchildren it in no longer convenient. I am stuck with several items that i paid $40 each for because they refuse to mail me a return label. I have no printer to print one out and do not go out or give my personal email access to people to print one out for me. I am not buying a printer to accommodate one company.
It is sad that i have to accommodate them when they should be accomodating me. I guess the paying handicapped elderly are not the clients they want as customers. My family was happy when i had those surprises for them from just fab. I guess i will be searching for another site and will have to take a huge loss on the items i was not able to return because they "changed their policy" without any notice.
Not happy with this company at all. Seems that the bigger they got the less they care about the customers that have been with them for a long time and helped to get them where they are by ordering and recommending them.

Been getting shoes here for a while so that each teen could take a month and get something cool.
Ordered a sale item that was 30% off and was charged full price. I was told club members are not given sale prices because they are already members. Bait & Switch Con Artists.
From the above reviews, I talked to the same Nasty- Horrid lady that had Zero Sense of Honor. I advise everyone else to contact the Better Business as I have just done and then review this Mafia Like Business at every site you can find.

Do not purchase from this company, you are automatically signed up as a VIP member and kept on the phone when calling to cancel (as you cannot do this online). When they finally agree to cancel, you are still greeted as a VIP member via their email and live chat, despite correcting them multiple times leaving little confidence that they won't try to take the £35 at the end of each month! Staff are incredibly rude and dismissive and end chats abruptly, even when you're still typing which in my case happened when trying to get an eta on the order. Cannot advise when or where this is so it could arrive any time this year for all they can tell me! All they do is send you irrelevant auto responses without acknowledging a single word you say! Absolutely useless total rip off scammers!