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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love these boots, but the right one is smaller than the left. Other than that, they're super warm and cute!
Item completely different from pictures. Will return it for sure.
As of 11/26/24 have not received package no one is helpful called to cancel
Hello Sharon,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you're facing with your order. We understand how frustrating it must be to place an order, not receive it by the expected time, and then encounter difficulty when trying to cancel. We truly regret that your experience has not been as seamless as it should be. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I placed an order on 11/3/2024 and as of this date have yet to receive my order. I have attempted to track the package and it looks as if it is sitting somewhere waiting for pickup. JustFab has no problems taking my money when I miss the 5th but doesn't seem to mind not fulfilling their order on time!
Hello Juanita,
Thank you for reaching out to us, and we sincerely apologize for the delay in receiving your order. We understand how frustrating it must be to place an order and not have it delivered on time, especially after having made your payment. We regret that your experience with us has been less than satisfactory, and we want to assure you that your concern is being taken seriously. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I will buy more. I like the quality of the things from JustFab.
They don't look like they are in the picture. The shoes need more work done on them
There is a fine print that stick you into joining a membership. Not what I want.
Hello Sanjay,
Thank you for reaching out, and we're truly sorry to hear that you feel frustrated by the membership terms. We understand how the fine print can sometimes feel overwhelming or unclear. Your experience should be straightforward and transparent, and it's important to us that you feel confident in your decisions moving forward. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Love my boots.very comfortable and stylish. Enough calf space
I absolutely love these boots! The quality is outstanding, with durable materials that feel like they'll last for years. They are not only stylish but also incredibly comfortable—perfect for all-day wear. The fit is true to size, and the craftsmanship is impressive, with attention to every detail. I've received so many compliments since I started wearing them! Shipping was fast, and the boots arrived in perfect condition. I couldn't be happier with my purchase and would highly recommend these to anyone looking for a reliable and fashionable pair of boots. Worth every penny!
All the shoes fit great, I like them. I just hope they are a good quality to keep them in a goog d time.
Website is user friendly and delivery was very fast
Purchased fhe flat iron and it works wonders on my hair! Heats up fast as promised! Shipment came super fast! Must buy for your hair needs!
I got a delivery confirmation from justfab but know proof of delivery and I never received my order so it is lost.
Hello Jessica,
We're truly sorry to hear that your order appears to be lost, especially after receiving a delivery confirmation. We understand how frustrating this situation is, and we apologize for the inconvenience caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I was happy to finally be able to find the fuzzy boots that I wanted and I hope that they add more. It's easy to use the site.
I placed this order and received it very quickly. I was very happy with everything. Shipping was fast and reliable, communication was great, and help was there if I needed it. My package arrived on time and in great, well-packed condition. Everything was a breeze! The website was easy to navigate so I had a great online shopping experience and found everything I was looking for without leaving the comfort of my home.
Love the shoes and the experience. Boots came faster than I thought which was perfect.
I was so sad that one pair didn't zip all the way up, the other pair is tight but I can make it work. They are super cute and great quality!
Hello Juby,
I'm truly sorry to hear about your negative experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
So this time around, I ordered some slippers some cute dress pants some very cutie and Demir boots I travel bag that let's just say is truly all in one and some slippers some slippers. This is another one of the amazing that I found on the website and I will continue to order from the website as the boots are always fitting because I do have a wider calf and they stay up on my calf. Also, the clothes always fit in the bags never mess so thank you.
Canceled membership due to Just Fab taking over $300 in credits. If they do not have a product that you want to purchase, they basically want to force your hand to either buy or take your money. So they got my money and I have nothing. Sounds like robbery to me!
Hello Tracy,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I love my slip on clogs so much, and the price was unbelievable! A must buy…
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raymonde,
I'm sorry to hear about your dissatisfaction with our product. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad