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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I still have not gotten my boots when will they arrive?
Love my boots! My website experience was also very smooth and easy. Thank you.
Great shoes for a great price! JustFab offers a great selection and great fit.
My shoes were labeled as the correct size, but unusually large, almost like they were a couple sizes bigger. Cancelling my membership wasn't pleasant, as the live representative pleaded with me not to cancel over and over before they finally went through with it for me. I had to threaten to call my bank. Wouldn't recommend
Hello Alicia,
We're sorry to hear about the issues with the sizing of your shoes and the difficulty you faced when trying to cancel your membership. We understand how frustrating it can be when the product doesn't meet expectations and when the cancellation process feels more difficult than it should be. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Good
You should not require 50 characters when people don't have anything to say
My orders came quickly! My boots fit perfectly and comfortably. I am satisfied.
Perfect pair of shoes, they are comfortable and lightweight looks awesome. I love them I even recommend friends to sign up
One pair of boots I ordered are just ugly cheap. I am returning them the other pair of boots. I absolutely love very good quality.
Hello Lisa,
We're sorry to hear that one pair of boots didn't meet your expectations. We understand how disappointing it can be when an item doesn't live up to what you were hoping for. We're glad to hear that you love the other pair and that they're of good quality. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
It's very satisfied and it's very nice shoes to wear it
Especially in winter
Boots came in within a week and they are fabulous very happy and would buy from them again!
Only received one package of 2 and ordered 1 month ago today. No clue where my package is but I would like to cancel it. I ordered these items for a trip and have already come back from said trip.
Hello Sarah,
We're sorry to hear that half of your order is missing and that it hasn't arrived in time for your trip. We understand how frustrating it must be, especially after waiting for a month. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Have never received order, never received any delivery notice. Quite dissatisfied.
Hello Janice,
We're sorry to hear that you haven't received your order and that you haven't received any delivery updates. We understand how frustrating this can be, and we apologize for the inconvenience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
! They give you a small 3 day window and then try to tell you - oh sorry we can't cancel at this time. Scamm!
Hello Bobbie,
We're sorry to hear about the difficulties you've faced with canceling your membership. We understand how frustrating it can be when you're unable to make changes as needed, especially within such a short window. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I saw these boots and fell in love with the color (dark brown) being a shoe lover…I was hype about purchasing and my first pair only $10…plus tax of course. When they arrived (shipping was fast by the way) I was excited about trying them on. Opened the box and the boom disappointed. Thought the length was a little longer. Overall very comfortable nice material. Unfortunately I can't pull them over my fat calf muscles. So I'll probably end up giving them away..
My order was delayed, reordered and that delivery was delayed. Half the product came in and the others were missing. Through chat support I found out that the items I purchased weren't actually in stock. When I was given a refund in credit to find something new, that package was delayed, the delivery instructions were not followed and that items was stolen after left in the wrong spot. I still never received a single item and have credits left to use but am out in shipping fees and deterred from ordering again
Hello Katie,
I'm truly sorry to hear about your recent experience with your order and delivery service, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I did not receive my package and was not able to get a refund
Hello Nayeli,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not be able to receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I will be returning these for refund as the calf part of the boot is to large for me.
Hello Carol,
Thank you for reaching out to us, and we're sorry to hear that the boots you received didn't meet your expectations due to the fit. We understand how disappointing it can be when an item doesn't fit as anticipated, especially when it's a key feature like the calf area of the boot. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erika,
We're sorry to hear that you haven't received your boots yet. We understand how frustrating it can be to wait for an order. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth