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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Seems to be a very tricky business.
Yes, JustFab did offer an excellent deal, but they collected sales tax even though there is no sales tax on clothes and shoes in NYC on amounts of $110 or less.
Also, cancelling membership is very tricky to get to it.
Exchange boots for a bigger size and wide width and boot still doesn't zip all the way up. It doesn't even seem like it was a wider width boot! This was a waste of time because I still don't have no new boots to wear for event this weekend! Very disappointed!
Hello Tonja,
Thank you for reaching out to us. We're truly sorry to hear about the trouble you've experienced with the boots exchange. We understand how frustrating it must be, especially with your upcoming event this weekend. It's certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Nothing to say on this page but thank you for the package that was given to me. I really appreciate it.
The 2 parts of my order were supposed to arrive only 2 days apart. I received the first one on time, but 2 weeks went by with out receiving my second part, or an update on it, before I decided to call customer service. It was a Tuesday, and I was told my package would arrive that Friday. It is now the next Wednesday. I will be giving them another call about my missing package, that should have been delivered almost a month ago.
Hello Zakkiyyah,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the significant delay in receiving the second part of your order and for the lack of communication you've encountered throughout this process. We understand how frustrating this situation must be for you, especially after receiving the first part on time and waiting much longer than expected for the second. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I couldn't wait to complete this outfit. My tuxedo blazer and pants with my black shirt and red pumps were flawless. Everything fit true to size.
Shipping said one thing and then took way longer then needed to. When I received the boots they were good material but they didn't not fit true to size. I ordered them a half of size bigger than normal. No I have to return them and get a pair of boots else where!
Hello Renee,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've encountered with both the shipping delay and the sizing issue with your boots. We understand how disappointing it can be when your order doesn't arrive as expected, especially when you've been looking forward to it, and the fit isn't quite right. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
So far haven't been disappointed everything fits great and look good too and the prices are ridiculous low, got 5 pair of boots already and like a month thats how much i like em
Great Product & Great Customer Service. Every thing was good and when I returned an item for an exchange, it came quickly and good
Shoes were excellent at a great price. But ending my membership has been a pain.
Very warm comfortable & stylish while relaxing at the same time. I recommend making more colors especially RED for the holidays.
Thank you for your assistance in my purchases. It has been a wonderful experience.
Easy site to navigate. Good shoes. Could have had slightly more time to find my $10 shoes. Was rushed.
The hiking boots didn't quite match my expectations. On the very first day, I made the unfortunate decision to tackle a ramp, and I ended up slipping, which was both embarrassing and a little concerning. Additionally, I found them to be a bit heavier than I anticipated, which made my feet feel fatigued after a while. On a positive note, the cute colors of the boots are appealing, and they do fit quite well overall, providing a snug yet comfortable feel.
Hello Ashley,
We're sorry to hear that the hiking boots didn't meet your expectations. It must have been frustrating to experience slipping on the very first day, and we understand how the weight of the boots could lead to discomfort during extended wear. We're glad to hear the fit and colors were to your liking, though. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I followed up with this order a week after the purchase date and was told to give it 14 business days to arrive. I explained that the carrier seems to be holding on to it. Well, 16 business days later and it is still not here. The latest track# showed 11/29 few days ago and now the status is "HELD". This is unacceptable. I want my store credit back so that I can order something else! JUST FAB should not use this carreir if they cannot simply deliver it. The hub is less than 1.5 hours from the delivery address!
Hello Regan.
We understand your frustration with the delayed delivery of your order and the challenges you faced with the carrier holding onto the package. It's disappointing when the expected timeline is not met. Your feedback is important, and we apologize for the inconvenience this has caused. Rest assured, we take this matter seriously and will work to address the issue promptly. We value your satisfaction and will assist you in resolving this situation to ensure a positive shopping experience. Thank you for sharing your concerns with us. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I bought several shoes, boots, and a purse for under $60. They are all very nice.
My patent leather red pointy shoes fit perfect and are so cute! And they are comfy. I'm happy with my purchase.
Not satisfied with with the brown boots calf way to wide scanned the QR code on box doesn't even register saying my boots wanna send back or get another pair size 10 regular calf
It was a great find quick and easy not to mention very affordable.plus the gift was for my mom to which she loved her boots thank you so much and look forward to doing more business with you in the future 🙂
The selection of shoes were great! Able to find 3 pairs of shoes I really liked. Shoes arrived shortly after purchase. Process was super easy!
Item look even better than described and fits really good🥰🥰
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Misty,
We understand your frustration with the delay in receiving your product, especially considering the good price. We apologize for the inconvenience this has caused. We are committed to ensuring timely delivery of all orders and will investigate the reason for the delay. We appreciate your patience and will keep you updated on the status of your order. We'll reach out to you via email right away to assist you further.
Best,
Bonnie