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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I saw an offer online, $10 for a pair of shoes. I think I paid 16 total with shipping for a great pair of shoes. I then took advantage of the 50 percent off they gave on my second pair. So awesome. Thanks!
I ordered 5 pairs of boots and love them all. Wide selection and different colors. Something to go with everything!
The shoes are well made and arrived in the time frame promised.
The service delivery was very speedy! I love the boots! Absolutely comfortable! I wear them to work because I stand all. The are perfect
They came fast and on time! Definitely worth it! Very soft, comfy, and love that it covers my entire leg🥰🥰
I loved the colors, styles and fit I'm
Very satisfied
A warning during sign up that says "btw when u do need/want to skip the month, just hit the link! We know it's not there, it's not supposed to be... "
Had a few package delivery time/day changes ~ creating a significant delay.
I contacted their so-called Customer Service Department. I was told there wasn't anything they could do. Really?!
I gave the agent a bad satisfaction survey. Imagine my surprise receiving a email from the company. No partial refund, no account credit. It was a letter stating they appreciated my business
WOW, just WOW.
Hello Carol,
Thank you for sharing your feedback with us. We sincerely apologize for the delays you've experienced with your package delivery and the frustration this has caused. We understand how important it is for you to receive your orders on time, especially when there are changes to the expected delivery schedule, and we regret that this has not been your experience. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
It was very easy to navigate through the process and I really liked the sneakers
Comfortable and light weight. Shoes are as advertised
Clothes were poor quality and poor fitting. Very disappointing considering they dont match the photos.
Hello Tasha,
Thank you for taking the time to share your feedback, and we're truly sorry to hear that your recent experience with our products did not meet your expectations. We understand how disappointing it can be when the quality and fit of an item do not align with what was anticipated, especially when the photos online led you to expect something different. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
The product was not wide enough coming from china.
The best quality shoes at a great price. There are a lot of different shoes than what you'd see in a store and their boot selection is unmatched!
I have been a customer for quite awhile. I recently renewed my account and I have been shopping since. They have great sales on things I want but are usually too expensive elsewhere. I will be keeping my account and continue to buy bargains.
Still haven't received my show order. Called customer service and I have to wait two more weeks before filing a claim.
Hello Carlecea,
Thank you for reaching out, and we're truly sorry to hear that you haven't received your order yet. We understand how frustrating it must be to be in this situation, especially after already contacting our Member Services Team. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Was told item was to be here already still nothing
Hello Antoine,
Thank you for reaching out, and we're truly sorry to hear that your item hasn't arrived yet. We understand how frustrating it must be, especially when you were expecting it to be delivered by now. We value your feedback and are committed to addressing this matters, so we will be sending you a private message shortly.
Best,
Allison
My order has not showed up yet, I ordered these boots for my Christmas party next week, I ordered them in plenty of time, and they are still not here yet. I was emailed by the courier that they will be delayed due to weather. Which is known as is a lie, because they are only 30 mins away from where I live. Not impressed at all. Probably will cancel my subscription and not order again.
Hello Brein,
Thank you for reaching out, and we truly apologize for the inconvenience and frustration this delay has caused you, especially with your Christmas party just around the corner. We understand your disappointment, and it's not the experience we aim to provide. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
The shipping is so slow, it was change the delivery date. It's dec. 5 they were supposed to be here today and still aren't
Hello Anna,
We understand your frustration with the delayed delivery of your order. It's disappointing when you anticipate a delivery and it doesn't arrive on time, especially during a busy season. We apologize for the inconvenience this has caused. We're committed to providing accurate delivery estimates and will investigate the reason for the delay. We appreciate your patience and will keep you updated on the status of your order. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I was able to purchase shoes for everyone in my household for under $200! Never before have I been able to do that for the Christmas holidays!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Atlanta,
Thank you so much for sharing your thoughts with us! We're glad that you're happy with the shoes you received. However, we understand your frustration with the process of skipping a month. We recognize that it would be helpful to have clearer instructions during sign-up regarding how to skip a month. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison