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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I am not fan of the automatic bundling in the basket it seems to make the prices more expensive
My delivery time takes way longer even before the recent postal strike
Some goods now are not available for international shipping why are they being presented to me as I shop
I am not apply to apply my credit as freely as I once was it should be that I can apply to my entire order not just particular priced items
I am seriously considering deleting my account after having been with the company for 5 years
I needed some help with my order and had to cancel the vip membership, customer service was very helpful and provided me immediate assistance.
The fabric I'd too stiff for what I want it. Wanting to do cornices but bc the fabric is very stiff I'm going to have pick another one.
Hello Annette,
Thank you for sharing your thoughts with us, and we're truly sorry to hear that the fabric didn't meet your expectations for your project. We understand how important it is to select the right fabric, especially for specific purposes, and we regret that the stiffness of the fabric has made it unsuitable for your needs. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
After placing my order I received confirmation about the order and one texted message after that then nothing else. I had to call to find out where my orders were at.
Hello Sharon,
We sincerely apologize for the lack of communication regarding your order and the frustration it caused. We understand how important it is to receive timely updates after placing an order, and we regret that you didn't receive any further information after the initial confirmation and the text message. We know how frustrating it must have been to not have the clarity you needed without having to call us. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Package arrived on time as I expected and merchandise in good condition as described in the site
JustFab website is very easy to use and the package arrived in a timely manner.One of the boots didn't fit so I just dropped off the shoe box to a happy return center. Shortly afterwards my money was refunded.
There was a missing pair of shoes in my order. When I contacted JustFab, the representative was a bit hard to communicate with and ended up canceling my membership. That was cleared up by the end of the conversation. But unfortunately, I still didn't have the pair of shoes I ordered because they were out of stock. I ended up getting store credit. I just wish they would have informed me it was out of stock when I completed my order.
Got the cutest shoes, absolutely in love with them. They genuinely feel good quality, beyond a great deal for the price. They didn't take that long to ship too!
Amazing very easy to move around and order went and came quickly
Both pairs came and fit perfectly. The service is great when I order and voice any concerns.
Cheap rates, nice quality and perfect size. Save lots of money.
When I put my order/orders in they sure don't beat the bush at all that they get right on it instantly and hall butt to get product to you as soon as possible too that I love that every bit and great that I don't have to wait for a long time to get them and that's what make this place the best to get your order/orders in I would definitely be coming here as much as I can and tell people about them for sure
The boots are great, the material & overall make and look of the boots are nice, but the best part was the price w/first pair being $10
($16 with taxes & other fees.) The ONLY thing that I would say negatively is that they took a whole lot longer than expected but other than that GREAT EXPERIENCE!
You have to work with another more serious parcel company. It is not possible that there is no communication between the "JustFab" business and the delivery subcontractor Ontrac.
Very bad experience with this parcel company, which does not have physical people in Customer Service and the telephone number they give you does not exist and they send you an SMS through an AI and you can't do anything.
I will not buy from this store again, all because there is no good logistics management
Hello Etnairis,
We understand your frustration with the shipping experience, particularly the lack of communication and support from our shipping partner, Ontrac. It's incredibly frustrating to have a delivery issue and be unable to reach a real person for help. We apologize for the inconvenience and the negative experience you've had. We're committed to providing a smooth and reliable shipping experience for our members. We're actively reviewing our logistics management and working to improve communication with our shipping partners to ensure a better experience for everyone. We appreciate you bringing this to our attention and will work to improve our member experience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Ordered several items half came in 3 days and the other half I'm still waiting two weeks later.
Hello Lamar,
We sincerely apologize for the frustration you've experienced with the shipping of your order. Receiving only part of your shipment in a timely manner and then waiting for the rest without clear updates can certainly be disappointing, and we regret that this has been your experience. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
My order arrived very quickly 3 days after I ordered and products were fantastic and good quality!
The shoes are good quality for a cheap price. I plan on buying again. Trust me, you won't go wrong.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dinolia,
We are truly sorry to hear about your frustrations with your recent JustFab experience, especially as a loyal member for the past 5 years. We understand how disappointing it can be when the service and experience you've come to rely on no longer feel the same. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison