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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Well I did my order got confirmation email with tracking number got date of arrival, package was to arrive on the 3rd of December it's now the 6th still no package and no way of tracking it because pure later isn't giving up the information and only thing I get from just fabs is it's on its way. They really need to get their 💩 together in the shipping department.
I love my new boots I love the way they lace up the back seems to be really good quality for the price and they also feel good on my feet very soft I'd definitely recommend them
Very good quality and great prices, I will definitely purchase more in the near future
Fast checkout and quick delivery…………………………………………………
At first I thought, what the heck. If its a gimmick, I am only out the original ten dollars plus shipping. Well, JUSTFAB came through with the shoes I ordered. I will be using them again shortly. Ken Z.
These boots were only $10 and they are such great quality and super stylish! Super happy 😊
I ordered tall boots thinking they'd come in a tall box…they don't.
They were folded! They were not only bent up but because of that they didn't look like the picture at all. Very disappointing.
Hello Christy,
Thank you for reaching out to us, and we truly apologize for the disappointment you've experienced with the packaging of your recent order. We understand how frustrating it can be to receive your tall boots in a condition that doesn't match your expectations, especially when you were anticipating them to arrive in a tall box as shown in the product description. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
The order was placed on 11/20/24 and here on 12/6/24 I have not received my completed order without an explanation.
Hello Sophia,
Thank you for reaching out to us. We sincerely apologize for the delay in receiving your order and the lack of communication regarding the status. We understand how frustrating and disappointing it can be to place an order and not receive it within the expected timeframe, especially without an explanation. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
It's always a great experience shopping on this site. The shoe quality is amazing
Took too long And y'all took extra money I'm never buying again
Hello Mekdes,
We understand your frustration with the delay in receiving your order and the unexpected extra charges. It's incredibly disappointing to experience both a delay and additional costs. We apologize for the inconvenience and the negative experience you've had. We'll investigate this incident to understand how these errors occurred and ensure that our shipping processes and billing are accurate and reliable. We're committed to providing a smooth and transparent experience for our members. We appreciate you bringing this to our attention and will work to improve our member experience and regain your trust. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I placed an order for wrong size and within seconds called and asked to change size. They said it shipped already? It was less than 5 mins. I had to order a new size-actually had to ask someone else to keep my discount-and then make a trip to return wrong size. Very frustrating….not great customer service
Hello Jane,
Thank you for reaching out to us, and we truly apologize for the frustration you've experienced with your recent order. We understand how disappointing it must be to place an order for the wrong size and feel unable to make a quick adjustment, especially when you acted promptly to correct the issue. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I absolutely love the shoes. They are perfect and fit on me very good. I walk everywhere so thats important.
I can't track properly my purchase. And I haven't received it yet.
Hello Hortance,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you're experiencing with tracking your purchase. We understand how frustrating it can be when you're unable to get clear updates on your order and have not yet received it. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Pants are lovely. The fit is very good, true to size. My only complaint,if you will, is that I would have liked them to be longer. They're perfect if you're wearing flats but I wanted to wear heels. For reference I am 5'6. You can still wear them with heels but I prefer the look of the pants being longer, almost skimming the floor…these come just to the top of the foot when in heels.
I recently ordered a few items and they were all on sale very affordable. Very fast shipping. And the items were in great quality and I'm very happy
Just fab had cute shoes, but they run small. To wear my size I have to get the wide out extra wide. That's a very limited selection.
Good quality love all mine shoe size is perfectly fit
The price was sensational. The quality and comfort is excellent. I will definitely be buying again.!
Anthony
Hello Maria,
We understand your frustration with not receiving your order. It's incredibly disappointing to wait for a package and not have any updates. We apologize for the inconvenience and the delay. We'll investigate the status of your order and provide you with an update as soon as possible. We're committed to providing a smooth and reliable shipping experience for our members. We appreciate you bringing this to our attention and will work to improve our customer experience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Georgina,
We understand your frustration with the lack of updates and the delay in receiving your order. It's incredibly disappointing to have a delivery date and then not have any way to track the package or get an update. We apologize for the inconvenience and the lack of communication. We'll investigate the status of your order and work with our shipping partner to provide you with a more accurate update as soon as possible. We're committed to providing a smooth and reliable shipping experience for our members. We appreciate you bringing this to our attention and will work to improve our communication and shipping processes. We'll reach out to you va email right away to assist you further.
Best,
Bonnie