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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have been a customer for many years and the quality, and selection of merchandise has decreased. The wow factor is gone.
All the shoes are very comfortable, love the style and quality. Very happy with all the shoes I have bought there. Especially very good price!
Like 3 inches too long, and about an 8.5 in width. Great support but Its a NO..
Hello Brian,
Thank you for reaching out to us and sharing your thoughts. We sincerely apologize that the item you received did not meet your expectations in terms of size and fit. We understand how disappointing it can be when a product doesn't fit as expected, especially when you are hoping for a better match. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
The order arrived quickly, the product very good quality, and excellent price.
Made two orders on the same day. Order #2 arrived in five days. Order #1 sat in California over 10 days before being shipped. Delivery date kept changing. Contacted customer service and the told me to wait a couple more days. Then we were disconnected.
Hello Monica,
We understand your frustration with the inconsistent shipping times and lack of communication regarding your orders. It's incredibly frustrating to have one order arrive quickly while another is delayed, especially when you're given conflicting delivery dates and have difficulty getting answers from our Member Services Team. We apologize for the inconvenience and the negative experience you've had. We'll investigate the status of your delayed order and work with our shipping partner to provide you with a more accurate update as soon as possible. We're committed to providing a smooth and reliable shipping experience for our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The customer service was awesome. Like I said in the description above.I received my order to day in a very happy with it. Thank you for the good service even though it took longer than expected.
Hello Steven,
We truly apologize for the delay in receiving your order. We understand your concerns, especially as you were reassured by our Member Services Team that the item would arrive in time for Christmas. We know how important it is to receive your order on time, especially for special occasions, and we regret that this delay has caused frustration. We will send you a private message right away to address this promptly.
Best,
Allison
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
Not happy after more than 7 years I am ending my membership. To much is …. Doesn't ship internationally. I can no longer find the styles and can't order men's shoes at all. This was the best shoe deal but not anymore.
Hello Rebekah,
Thank you for reaching out, and we truly appreciate your loyalty over the past seven years. We are sorry to hear about your disappointment with the recent changes to our services, and we understand your frustration. We understand how important it is to have access to the styles and products you love, and we regret that, due to recent changes, we are no longer able to offer international shipping to Canada. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I have been a member for years. Used to find a great variety. Now every time we choose an item it's no international shipping. Of course I only find out when I am checking out. Not a single pair could I ship in men's.
I have not received any order as of yet. So I am not able to give you any rating until I receive the order
Hello Ruth,
We understand your frustration with not receiving your order yet. It's important to us that our members receive their orders in a timely manner. We apologize for the delay and will investigate the status of your order to provide you with an update as soon as possible. We appreciate your patience and understanding. We're committed to providing a smooth and reliable shipping experience for our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I love the shoes. The boots are just soooooooooo cute. The quality is good. They will last a long time and I will continue to order from JustFab.
Love my new shoes. You cannot beat the prices and quality that JustFab offers!
Have paid for expedited service... yet orders were not received for promise dates... futhermore couldn't get anyone to respond/ issue a refund for the service that was paid for
Hello Edith,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced regarding your order. We understand how disappointing it must be to pay for expedited shipping and not receive your items by the promised dates. This situation is certainly not reflective of the service we aim to provide, and we truly regret the delay. We will send you a private message right away to address this promptly.
Best,
Allison
I attempted to order footwear, however, shipping is not available with no explanation?
Hello Lee,
Thank you for reaching out to us. We're sorry to hear that you encountered difficulties while attempting to place an order for footwear, and we truly apologize for any confusion caused by the shipping options not being available. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I've been a member for about a decade. Love all the options!
I purchased my items in November around Thanksgiving. Originally my package was suppose to arrive the 2nd day of December 2024. Then I go to check again my package is running behind okay that's fine they changed the date to December 3rd. December 3rd comes and nothig, so I go to check and my package has been rescheduled like 4 times and it still in one spot. It's annoying and it's just sitting in another state not doing anything. I don't know why companies choose FedEX they are the worst delivery service created. I've purchased shoes in the past from just fab and never had this type of issue.
Hello Tyra,
Thank you for reaching out to us, and we truly apologize for the frustration you've experienced with your recent order. We understand how disappointing it must be to see your package continually delayed and stuck in one location, especially after originally being told it would arrive on December 2nd. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
The shoes came as advertised! Clean individually bagged. NICELY packaged.
Site is super easy to order and how can you resist all the cute shoes!
Good fit and quality, and fast shipping. Will order again.
Once I figured out how to order it was so easy and they were shipped right away. I definitely will buy more without a doubt. I am very satisfied with justfab.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hyacinth,
Thank you for your loyalty over the years, and we truly appreciate you taking the time to share your feedback with us. We are sorry to hear that you've noticed a decline in the quality and selection of our products. We understand how disappointing it can be when the excitement you once experienced with our products no longer feels the same. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison