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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Easy-to-use the app for brose and lots of sale items and various budget friendly options
PedĂ dos productos los cuales pague y solo llego uno
I've brb subscribed to JustFab for over 10 years. I love them, especially the bundle and deals. However, the only thing I would say that's less than positive is the amount of time it takes to ship and receive the items.
I got the show with the first order promotion and it was really unexpensive. I wasn't expecting much, to be honest but the shoe they delivered was good quality and very good looking. I look forward to wearing it
I have been shopping with JustFab for years and I am never disappointed. The deals are out of this world and the selection of shoes/boots are enough to satisfy anyone with a shoe habit. I am in love.
I was looking to replace a couple of very well-loved pairs of shoes. I had specific styles in mind and JustFab's selection allowed me to match what I currently owned almost exactly. Though, I admit, I was somewhat swayed by the other pretty snazzy selections. I was leery since I'd never heard of this company before, but I'm happy to say it's all worked out wonderfully. The shoes arrived quickly and fit even better than my worn in ones; I've already put some mileage on them. They seem to be well made and will hold up over the years...my last pairs were over 10 years old, if that helps shed some light. I'll definitely make this my first site to check for shoes in the future.
Not happy at all! I had two VIP credits to use( because of course I didn't get on the site to " skip the month" fine that's on me but I tried to order two different pairs of cowboy boots and the system wouldn't let me because they were coming to Canada wth I've been a member of Justfab for years and years… I will be canceling my membership as soon as I receive my 4th and 5th choice of product
Hello Teri,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Both pair arrived in a timely manner and looked exactly like the pics! They are BEAUTIFUL and FIT WELL! I just wish the brown pair had a softer SOLE! But I look forward to wearing them both, very soon!
Sent me the wrong pair of shoes. They aren't even close to the ones i ordered.
Hello Jasmine,
I'm truly sorry to hear about your recent experience with your shoes, and I understand how annoying it must be to receive an incorrect pair. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The boots fit great. I bought a 7.5 but I'm a size 7. This allows me to for thicker socks.
I've ordered my item since Nov 20th and yet to receive it! I wanted to wear them to an event on Dec 1st. This is the 2nd time an item I ordered was delayed. The 1st time it was 2 wks late and it was supposed to be a birthday gift!
Also there has been a pending case of a reversal of fund for a canceled order since July! Very shameful indeed and
NEVER AGAIN with JustFab!
Hello Funmilola,
We understand your extreme frustration with the repeated delays in receiving your orders and the ongoing issue with your canceled order refund. It's incredibly disappointing to experience multiple delays, especially when it affects important events like birthdays. We apologize for the inconvenience, the lack of timely delivery, and the unresolved refund issue. We're committed to providing a reliable and transparent shopping experience for our members. We're reviewing our shipping processes and refund procedures to ensure a smoother experience for everyone. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Not happy with paying for 2-3 day shipping and not getting them in time! Day 4 still no boots
Hello Tanya,
We understand your frustration with not receiving your boots within our rush shipping period. It's incredibly disappointing to pay for expedited shipping and not have your order arrive on time. We apologize for the inconvenience and the delay. We'll investigate the status of your order and provide you with an update as soon as possible. We're committed to providing a reliable and accurate shipping experience for our members. We appreciate you bringing this to our attention and will work to improve our shipping processes and communication. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I paid for a pair of slippers, when they arrived I put them on and the strap on the right shoe broke 10 minutes into me wearing them. I wasn't even doing anything crazy, just walking in the house. I called and told an employee that my slippers broke and he wanted me to go to the post office and pay for a box and postage to send them back for an exchange. I told him I have a sick newborn and the whole point of ordering things online is to avoid going out/ shopping in retail stores. Also me paying to send back a new pair of shoes I just bought was insane. He made an exception and I emailed a picture of the broken pair of slippers instead. A couple days later I received another pair of the same style, color and size… only for the same thing to happen in the same right shoe! It's crazy to me because how does that even happen?
Hello Kaila,
We understand your extreme frustration with the defective slippers and the inconvenience of having to deal with the exchange process. It's incredibly disappointing to receive a product that breaks so quickly, especially when you're trying to avoid going out with a newborn. We apologize for the inconvenience, the defective product, and the initial difficulty with the exchange process. We'll investigate this issue to understand how the same defect occurred in both pairs of slippers. We're committed to providing quality products and a smooth member experience. We'll review our exchange policies to ensure they are fair and convenient for our members. We appreciate you bringing this to our attention and will work to improve our product quality and member service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Highly recommend! Great customer service and fast shipping! Would buy from again!
I placed an order for 3 pairs of boots, I did receive 2 pairs from this order, but never received the 3rd pair of boots, I am trying to figure out what the problem is? Is the last part of the order out of stock? I have not even opened the first part of the order since I was looking forward to getting all 3 at once. Tracking service shows it was dropped off on 11/30/2024. I was home all day, and no one came to my house.
Hello Jennifer,
We understand your frustration with not receiving the full order of boots you placed. It's incredibly disappointing to receive a partial order, especially when you were looking forward to having all three pairs at once. We apologize for the inconvenience and the missing item. We'll investigate the status of your order and work with our shipping partner to determine what happened to the third pair of boots. We'll provide you with an update as soon as possible and work to ensure you receive the complete order you placed. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The quality is not the best. I wore the tennis shoes for an hour and my feet were hurting.
Hello Charnese,
Thank you for reaching out to us, and we're truly sorry to hear that you've experienced discomfort with the items you purchased. We understand how important it is for footwear to be both comfortable and of high quality, and we sincerely apologize that the shoes didn't meet your expectations. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Sales were great. My purchases went through with ease. Only wish shipping was a little cheaper.
I absolutely love them and I was expecting for them to only come to my knee. However they come a little past my knee. Great for fall/winter. I ordered an 8.5 but I'm usually an 8 in women's. They fit comfortably! Thank you so much.
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Hola Nelson,
Lamentamos mucho saber que falta uno de los artĂculos de tu pedido y comprendemos perfectamente lo frustrante que debe ser. Ten en cuenta que estamos aquĂ para solucionarlo. Te enviaremos un mensaje privado ahora para que podamos resolverlo lo antes posible.
Atentamente,
Ivy