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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I got shoes from justfab and not 5 hrs later it split from the sole. They wouldn't issue me my full refund so I lost out on $50. They just gave me back $2 & store credit which sucks why would I buy shoes from them again. Cheap shoes at a high price. So canceled my subscription.
I have been very frustrated with the Just Fab website. They have nearly NO customer service available. You can not reach them most of the time. I have "cancelled" my subscription 3 times now(which took hours) and they are STILL charging me 40 dollars a month. Unacceptable. I never leave bad reviews so this shows me how much they are pissing me off.
Hello Sarah,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I order flats from this company, they gave me blisters the first day in wore them. On top of that I signed up for VIP not knowing or realizing they would charge me monthly $39 for it if* I didn't buy a pair of shoes. My understanding of the VIP was for. Just E-mails and updates on sales like most stores. Now i have 8$ to my account, cancelled my VIP. They say I can't use my credit of I cancel my VIP. They suggested I buy shoes. I don't want your cheap A$$ shoes. Sitting here livid, not worth it. Payless is better9
Hello Rachelle,
Thank you for sharing your overall experience with JustFab. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I don't want to be on the plan anymore. But I still got changed for at least twice. How do I get my refund back?
Hello Binh,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered shoes for a wedding a month ahead of time and still didn't receive them save yourself a problem shop elsewhere
Hello Latasha,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
This website simply doesn't work... I had my order cancelled 3 times because they didn't have items in stock (after the order was confirmed). I finally got something to ship on my 4th try. It was stuck in Greenwood, IN from March 10 - May 10. I've now been told they shipped it BACK to the corporate warehouse and now they are suddenly out of stock of the items I ordered? I understood the first three times but how could something be out of stock after it was packaged and "on the way". Customer service blamed it on covid. (I'm sympathetic to all issues developed from covid but you can't blame it for everything- their excuse didn't make logical sense).
Hello Jane,
We are sorry for the overall experience you have encountered with us! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Don't shop or use their junk. Except leggins probably don't need a hundred dollars worth of leggins can't add pic of RIP OFF
Hello Sherry,
We are sorry for the negative experience you have encountered, especially with our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Boots clothes and more they have it fits great looks good easy pay easy orders customers service very nice.
Hello Darlene,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
No update of delivery status since April 27,2021... besides that it's still in a delivery container in my CITY!
Hello Frosty,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Hello Cindy,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Horrible experience! I never got a refund, after chasing JUstfab for 5 months I asked to send me random pairs just to get away with them. Their customer representative is not helpful for the most part and was merely scripted records. Finally, a supervisor helped me and I made a forceful purchase because a refund was an endless wait.
Hello Stuti,
We are sorry for the negative experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
None of the shoes I've ordered this year fit and I haven't received my latest order yet.
Hello Abigail,
Thank you for writing a review regarding our sizing! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I was charged twice for the boots i bought and i haven't been remberssed for it what i contacted them
Hello Emily,
We sincerely appreciate the feedback you shared regarding the boots you've purchased. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
They have a great selection of shoes, always enjoying looking at the variety and choosing a pair (of two).
Hello Dawn,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The shoes are very uncomfortable. For the price I could buy name brand and enjoy the shoes more. Just fab shoes don't last.
Hello Desiree,
We are sorry to hear if you are unhappy with our pricing and the sizing of our shoes. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I placed this order a month ago and this is the second time I've ordered and it's never came.
Hello Courtney,
We are sorry to hear if you never received your package. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
You guys scammed me. I was charged $40 twice for a membership that I DID NOT SIGN UP FOR and when I called customer service the FIRST TIME, THEY LIED TO ME and said my "membership" was canceled. Then I get another $40 charge so I had to call you're customer service AGAIN and literally scream for my membership to be canceled, then I FINALLY got refunded all $80 because I hadn't even gotten refunded the first time. You guys are a joke, a scam, and a fraud. I sincerely hope you go bankrupt.
Hello Aubree,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I enjoyed ordering how are you guys everything was successful
Hello Doothea,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Love the selections! I have the collection so far.
Hello Dawn,
Thanks for loving our great selection! Have a great day!
Best,
Nelle
I am for the first time in my life enjoying buying shoes for myself! It's sort of becomming an obsession because just fab makes it so easy! I am still a little confused on how the points work and don't understand why I don't have any credits because I didn't skip a month, but I also didn't order anything>
Hello Susan,
Awesome! We are thrilled that you loved our products and great prices. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for sharing your feedback regarding how the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle