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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered two pairs of sandals. A black pair and a clear pair. I did not like the color of the clear sandals. I contacted JustFab and they emailed my prepaid shipping label. I sent the clear sandals back and it seemed like it was the next day when they emailed me to tell me that my replacement shoes in black were on their way! All in all, I have to say, that was the best experience I have had with an online retailer. Thank you very much. By the way, the sizes were perfect!
Hello Angela,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
Bought a year ago same size and the new ones where made for a toddler
Hello Christina,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our sizing. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I really find that their footwear is of very high quality and their accessories everything and everything comes so well wrapped and so fine, you have not really disappointed me, on the contrary, I am falling more and more in love with your items, especially your footwear.
Hello Cynthia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I ordered 2 pair of boots. Never received them. I also skipped 2 different months of an order yet they still billed me..
Hello Angela,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Tarda mucho en llegar las cosas, y cuando eh llamado para preguntar qué pasa me dicen q van a reembolsar mi dinero. Por que no han enviado nada.
Hola Blanca,
Agradecemos que nos informe sobre este tema y nos disculpamos sinceramente por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico dentro de las 48 horas.
Mejor,
Ivy
Never received package... Was pleased that my order was able to be issued even though the fault was on our postal service!
Thank you..
Hello Jodi,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with your order. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Quality materials used for clothing and sizes are somehow to the sizing chart on the website. Please try to inform your designers to make the arm size larger than it's been.
Hello Ivy,
Thank you for writing a review! We would love to assist you further with the concern you had with our sizing. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
They never have my size available for any of the items I'd like to purchase, and the coupon codes that I've tried using in the pass are never able to be redeemed
Hello Taneshia,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I've told this site to unsubscribe me several times and they charge my card every month. I haven't bought nothing.
Hello Brianna,
Thank you for writing a review! We would love to assist you further with the concern you had with the charge. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
I ask to be removed from the VIP program was told I was removed but they are still trying to bill my card. My request was not respected
Hello Antoinette,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Good quality but the size didn't fit in my son, I recommend it
Hello Luiz,
Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
I bought a few boots and a long white jacket. It was all gorgeous. Some of the boots were a little big for a 5.5. I would love for you to add a size 5 to your collections. If you get this size I can buy more!
Hello Betty,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will surely share this suggestion with the proper team.
Best,
Jane
I love JustFab and their boots. They carry a wide selection of wide calf boots that I can wear.
Hello JeanAnn,
Thank you for sharing your wonderful experience with us! We aim to cater to all shapes and sizes to make our members feel amazing and confident.
Best,
Jane
Great experience easy to navigate and quick and safe delivery!
Hello Sabrina,
Wow! Thank you so much for the awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!
Best,
Jane
Every time I receive my JustFab packages, they are always worth the wait, the price, and the membership!
Hello Erin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I bought from justfab a few times (first time I gave a try and the other two I had credit since aI forgot to skip a month) and all the times the clothes were poor quality and the sizes were unreliable. Shoes were very uncomfortable (I bought a boot. I bought two things that were worth: two winter coats - not so good quality, but ok for the price.
Hello Daniela,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality and sizes of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I was so geeked to get my first pair of just fab shoes. First pair I purchased and I won't be buying again anytime soon.
Hello Amber,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Once i tried to cancel my membership with plans to reactivate later down the road, but cancellation was so difficult. The agents I spoke with didn't want to cancel my service even though I repeatedly said that I wanted to.
Edit: I changed my review because despite leaving a 4 star review once I confirmed it it appeared as if I left a 5 star review.
Hello Leteria,
We are saddened to know that you are thinking of going away. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
Love the shoes will never buy any more clothes, they are not true to size
Hello Daphne,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Desta,
Thanks for loving the quality of our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle