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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Everything was great until I was sent a used pair of shoes. End of story. I will never order from this company ever again.
Whether buying shoes my size, a whole-half size bigger or in the wide style—nothing fit! Just fab needs serious work improving their shoe sizing. When ordering a wide shoe, it should come wider not literally TWO sizes too big and taller! But if you try to order in standard widths, even in larger than your actual size, the shoe is too tight. Not pleased. No longer ordering. I'm tired of trying on and returning and never once finding a style I can keep.
I'm also tired of searching on your website to figure out how to cancel my subscription. Please make it easier to find and not force customers to call to end their slavery. Really off putting. I gave your company a try but I am unsatisfied with your product, your approach, and your app. Will not be returning or referring to anyone!
My shoes looks good on me Comfortable on my feet I love all my items I bought and yes I will recommend JustFab to my family and friends
Hello Barbara,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
I WANT TO UNSUBSCRIBE IVE ALREADY CALLED AND TOLD YOU GUYS NOW STOP TAKING MY MONEY BEFORE I INVOLVE AUTHORITIES
Hi Alyssa,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I tried to cancel an They wound't cancel wheni told them too they just kept trying to take money from me!
Hello Daisy,
Our number one priority is your satisfaction. We're sorry to hear that you're having a hard time canceling your VIP membership. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Dean
I had a great experience they were very helpful and they got there pretty quick also... they were very easy to get ahold of if you have any problems there very quick to get issues resolved... had a great experience will tell everyone
Hello Jocasta,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
I have been charged the past 3 months from your company and i dont see how cause i have not autorized any purchases from your company i have repeadtly ask pay pal to help me with no help so now i will get a lawyer awful horrible company
Hello Debbie,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with the charge. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
I purchased 2 of the buckle shoes while they were on sale. However, the sizes run very small. Wanted to do an exchange, but the shoes are out of stock for my size.
Hello Catrina,
Thank you for writing a review! We would love to assist you further with the concern you had with the fit of our product. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
After I was ALLOWED to order everything went smoothly, recieved package, box had been opened and my name wasn't on senders label, shoes and boots were beautiful and of great quality, Haven't bought one thing I didn't love and fit perfectly! Didn't appreciate that after trying to place order with new card and husbands first name, was denied ordering and put on restriction for a week, unfortunately I think I will cancel my subscription with them because of being treated like a lying child! Good luck Just Fab!
Hello Denise,
We are saddened to know that you are thinking of going away. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
Very pleased with my purchase the boots that I received are gray winter boots and they are high quality
Hello Cassidy,
We appreciate the time you took to share your experience with us! We're happy that you're satisfied with our products and services! Have a great day!
Best,
Dean
Don't like how they take money from you to hold in their own accounts. I've tried to cancel with no success
Hello Diane,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with the VIP membership. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Can ordered Jan 2nd 2021
Didn't get my order at all and I had to call them at the end of January
Still no package and I barely got a refund in the middle of March and only because I called them
Hello Ambria,
Thank you for writing a review! We would love to assist you further with the concern you had with the order you did not receive. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Just Fab Is Not For Sexy And Attractive Women This Site Is For Elderly Women Who Go To Church And Plain Jane Women That Work At A Courthouse School DMV I Feel So Sorry For Y'all I For Got That's Why I Never Bought Shoe's From Just Fab
Hello Erain,
Thank you for sharing your feedback regarding our products and website. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Quick delivery... great fit! Would've liked to know how to spend my video cash
Hello Cheryl,
Thank you for giving us positive feedback! We are happy to know that your package arrived early. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I understand that because I had a bad experience doesn't mean that they don't work great for other people. That being said, take this review with a grain of salt. I ordered from them and the package was supposed to arrive about a week later. It never did but I knew it might have been because of the pandemic. I was very patient and waited longer before attempting to get in contact with them. I contacted them a few times before asking about a reshipment. I had difficulty trying to get a reshipment and they were not very flexible. The package finally arrived and then the shoes did not fit. I know that that is not their fault, they just weren't true to size. I love the earrings I ordered from them, though.
Hello Lanie,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services and if the shoes don't fit! We will contact you within 48 hours for further assistance.
Best,
Nelle
Shopping with JustFab was easy and delivery was prompt. Also, I loved my new shoes!
Hello Doris,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The shoes looked great, but they both hurt my feet... I had to return them. I was not satisfied and I haven't ordered anything in a while, yet they still take money out.
Hello Sarah,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
My daughter ordered shoes for her prom which may or may not happen this year thanks to Covid. We soon find out she's being charged a $39.99 monthly fee and cannot contact customer support to cancel a membership she didn't agree to. Very disheartening.
Hello Isabella,
Thank you for writing a review regarding the purchase that your daughter made with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Good prices are reasonable. Affordable just right for me
Hello Christine,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Stay fabulous!
Best,
Dean
The only reason I didn't feel I could give 5 stars was that after I put something in my cart and clicked on continue shopping, I wasn't taken back to where I had just been before in the big list of available shoe options. I had to start at the beginning of the list of available shoes, enter my criteria/filters, and then go to the last shoe I looked at (the one I put in my cart).
Hello Christa,
Our number one priority is your satisfaction. We're sorry to hear that you're having a hard time placing an order. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Dean
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca,
Thank you for the feedback! We are saddened to hear that you are no longer satisfied with our service and thinking of canceling your account. We value you as a member and your opinion is important to us. Our Member Services Team will contact you within 48 hours.
Best,
Jane