JustFabReviews 10,359

I personally had a great experience w them. I love the boots I got for $10 during my trial month and that was my 1st purchase. My daughter in law is who talked me into trying them. She also loves her boots. But she canceled after the trial. I have used their spend or skip option and instead of canceling or being charged monthly I've skipped the month between the 1st and 5th of every month without any problems. I plan on buying again, I just haven't had the money to spend. They made that be okay. Def reco

Not one of the 5 pairs of shoes that I purchased fit correctly. All of them were far too big and I have never had this happen before out of the many years I've had a membership and have done business with Justfab. The shoes are always true to size, but these 7.5's were all huge and I was falling out/slipping out of all of them with far too much extra room. Also extremely disappointing because these shoes came weeks late and the original shipment was lost and I had to wait weeks for them to get to me only to not have any of them work for me.

I WOULD GIVE 0 STARS IF I COULD. TRIED TO GET A BILLING ISSUE RESOLVED GOT HUNG UP ON MULTIPULE TIMES. WE NEVER RECEIVED OUR PACKAGE AND THEY ARE STILL TRYING TO CHARGE FOR MEMBERSHIP. I CANNOT GET ANY STRAIGHT ANSWERS. AND 40 BUCKS A MONTH OUT OF MY ACCOUNT. ALL CUSTOMER SERVICE REPS ARE OUT OF COUNTRY HARD TO UNDERSTAND AND VERY RUDE. I GOT LUCKY HEN I SPOKE TO A YOUNG AMERICAN LADY NAME JACKIE. AS SOON AS SHE STRATED HELPING HER LINE WENT DEAD.

It was my first purchase with this company. The purchase was done within the first week of March/21. The initial shipment was quick because I got my shoes on March 12/21. I was very happy until that moment. The shoes were nice. I ordered my regular size which is 7.5 on the style called FAUNA. The shoes were too big for me so I requested an exchange on their app for a size 6.5. I printed the label and I dropped the shoes at the post office on March 13/21 that was next day after arrival.

Since that day I have call the 1800 line at least 4 times and every agent provides a different story. I was hoping to have the shoes for an event on Easter but what a surprise today agent Chris said that the shoes will arrive by April 7/21. This is almost an entire month for a purchase of a pair of shoes. Waste of time and energy for a basic purchase. Please don't blame covid 19 because by now shipping companies are almost back to normal with very few delays. I make online purchases constantly.

Stick to what you promise to your customers. You state on your website and app that an email will be sent with the details of your shipping which is not true. All the updates I have until today is because I have been calling and asking for my shoes. You guys didn't provide any update about my exchange. A simple WE APOLOGIZE does not do any good when you don't provide good service period. They said that the system by mistake cancel my exchange so then do something about it. I mean make it right! Once you guys get the payment you don't follow up and follow through and that is vital. Now I understand why other websites are giving bad rating about your company. I would not recommend this company to friends or family.

This site is a complete scam. Not only did I not get my first order, but then I was COMPLETELY DENIED A REFUND FOR THIS STUFF I NEVER RECEIVED. So instead, this scam of a site gave me store credits (as if I wanted to order from them again). But I didn't want to waste the already wasted money, so I ordered some decent looking boots and a shawl. I actually got this order only to find that the boots are the complete wrong size. They say they are an 11, but fit my dad who is a 13 in mens. LIKE WTF. The shawl was rather soft and pretty. But don't wash it ever because apparently even if you follow the directions word for word the shawl will fall apart. Avoid this site like the plague.

I contacted customer service just now to try and find my order that never arrived, and as soon as the virtual assistant put me through to the live agent (her name is Reign), she ended the conversation entirely. Extremely unimpressed. Not a single word between the 2 of us, she just left. Immediately the second she was put through. I'm not exaggerating. I will never buy from them again. Not worth it if that's how they treat their customers. I still don't have a tracking number for my lost package. So thanks for nothing.

I got my first pair of shoes from them then proceeded to cancel the subscription as I didn't want to get charged every month. However I noticed I was charged $39 this month for no reason. Apparently i only skipped the month and didn't cancel the whole subscription. I had no idea and wish I could get a refund. I am a college student and currently struggling I cant afford to lose money on stuff like this.

This is so crazy I was so mad that they take out my money every month. They are lie to me that they will cancel my membership and not take out my money anymore they still withdraw my money. I don't like my order either. My shoes quality so poor I throw it away. All I ever want they will not take my money anymore. So disappointed.

I have been a member of justfab VIP since 2015 and have loved their products, shoes and clothing ect. But I'm really appalled at what just happened and It's made me never want to recommend or give my business again. I was charged 49.95 Feb 21st and never received a credit on my account... then I forgot to skip March and was charged on the 9th for another 49.95 still no credit given so I contacted customer service to cancel my VIP since I could never remember to skip and I'm a stay home mom of 5 so I don't have money to just spend. The agent canceled it for me without informing me I would lose the over 7,000 points I had earned and my account was charged 100 dollars over the last two months never received credit for it and they took everything away when my VIP was cancled... like I would of stayed a customer when I needed shoes or something in the future or maybe even would of signed up to be a VIP again but not now after waiting 100 dollars... yourwelcome justfab for giving you my money...