JustFabReviews 10,359

Their customer service is terrible. They canceled a perfectly good order because I inadverdantly
Used a nickname along with my full name on billing, shipping address and all checked out. 'said 'would be on hold for three(3) days... called back to verify, but they took no action, did not ship order said call back next week, again. This place is not in U.S... most reps cant speak clear English remotely, and pretend they dont know what you mean. Was on hold 15 minutes, then disconnected.

ORDERED A SHIPMENT TO ARRIVE ASSUREDLY BEFORE THE HOLIDAYS THEY STILL HAVE NOT SENT IT AND OF COURSE THEY OUTSOURCE THESE AGENTS TO SOMEWHERE ACROSS THE WORLD-
SO YOU BARELY UNDERSTAND WHAT THEY ARE SAYING!
CANCELED MY ACCOUNT AND KEEP GETTING CHARGED!
SCAM!

I ordered a pair of boots I'm November and had confirmation that they had shipped out on November 26. After not receiving my package at the time I was originally given, I called to check in and they assured me my package would be here by Christmas. Christmas had come and gone and I have still received nothing. I did an online chat for help and they said that the boots I ordered were out of stock and I couldn't get them anymore. I was asking more information about who had the product and who I could contact to find out where my package is and Avery, who was helping me, abruptly left the conversation with no reason given. I am very frustrated at this company and also had the same problem with my fabkids order.

JustFab has a trick to charge viewers and purchasers for their VIP membership, even if you don't want to subscribe to it. Recently, I just wanted to see their website. Not knowing anything that they will keep on charging me for this. I revealed next month they kept on charging my account. Then, I wanted to understand what has happened from another email ID (I use three email IDs from my laptop), the next day I found another amount was charged from my account. I got worried and asked my daughter to look into it. She tried to see their website and thought she will talk to them when she has enough time. Strangely, the next day I found my account was charged again. Altogether in two months, they have charged my account 6 times for their so called "VIP Membership". How horrible! They've taken my hard-earned money for nothing. After talking to them for several days, spending several hours talking to them they have returned only 3 payments. This is completely fraud.
The review sites should have an option for not giving even a single star to submit a review.

If only there was an option for 0 stars. The worst company and company policy I have ever came across. And bare in mind, I am in the same industry myself, I think just fabs business model is to trick customers who don't check their bank accounts as often and leads a busy lifestyle. My so £35 shoes turned into £315 shoes as I wasn't aware I needed to cancel my membership, now the customer service is more than ridiculous - all they say that I have ticked 'I agree with terms and conditions' hence the refund isn't an option. WHO HAS TIME TO READ TERMS AND CONDITIONS WHEN BUYING A PAIR OF SHOES? Long story short, do not make a mistake that I made and DO NOT BUY anything at all. As then you get stuck in an endless battle, and end up losing all the money and not able to cancel your membership. PLEASE AVOID.

Hi, I recently Have ordered shoes from justfab.com and when I got them there were ugly rubber duck shoes size 10 when I ordered fuzzy original Jackie like mukluks size 8 I tried to call the company to get a refund and they hung up 4 times I definitely would not order from this company unless you like being ripped off because the towel heads. Definitely not selling me the shoes that I wanted, could barely understand them, let alone hear them, And they won't refund me and They are very rude and do not understand anything that I am talking about they need to get American workers in these stores. I Waited over a month for something for Christmas, got this and I didn't want these, and no one will fix. Definitely will be calling every day until someone fixes this for me, or go higher because they took money from me for a present that I didn't didn't get.

I'm never one to waste my time writing reviews but JustFab I'm so over it. I've been a pretty loyal customer for a while and with the pandemic I already knew it would be a while before I got my product. I placed an order on Nov 30 and today is dec 21 and still no package. The reason why I'm evening wasting my time on writing this review is because according to the tracking info my package had already arrived in the state of destination on Dec 6 however, it got re-packaged and shipped to other states and is now coming back to the state of destination? Because of this I contact the support team which by the way was so hard to get a hold of. I would get connected and then disconnected. Fb is pretty much a waste of time too. OH, DON'T EVEN GET ME STARTED ON THEIR RETURN PROCESS. You would think since we have to subscribed to them monthly the service would be so much better. DON'T WASTE YOUR TIME AND MONEY. Better to just buy shoes elsewhere.

I placed my 1st order on Dec. 1,2020. Today is December 19,2020. I've done enough waiting and they still have the audacity to say I have to wait til December 23, to get a refund. When I was told before I would be able to get a refund if I have not received it. I just want my money back. I've done enough waiting. Save yourself some time and order elsewhere. I ordered because I was doing a gift exchange and how embarrassing it is to hear that the person has not received their package.

I have called roughly 3 times about my order. Every time I call they tell me it will be there in 24-72 hours. This complete BS. Not only that but they ALMOST charged me the VIP Membership BS. Until i called and I could "NOT PAY THE MONTH" i shouldn't have to be wasting MY OWN TIMES because they are SCAM of a website. This is ROBBERY. They advertise their $10 shoes but OF COURSE they don't advertise THE $40 MONTHLY FEE. If I could rate them lower than 1 star I would. Notice in the pictures attached how it says shipped nov. 29 and its SHIPPED AGAIN?! Dec. 12. I WANT WHAT I F****** PAID FOR.

I placed an order on 12/1. At the 1 week mark I had absolutely no shipping information. JustFab contacted me and said shipping was taking about two weeks with covid and all of the guidelines. So I thought ok. Come to find out, this company uses newgistics to ship their products. Why any company would use newgistics is a mystery to me with the reviews and reports of lost packages, packages taking months to arrive, and tracking info constantly being wrong. My arrival date has changed 4 times. Now it isn't even predicted. I probably will never order from JustFab ever again simply due to the fact that they use newgistics and used covid as an excuse when the problem is obviously their partnership with a horrible shipping company.