JustFabReviews 10,359

As someone who has just recently moved over to the UK and has just seen an amount of 35 pounds just deducted without my knowledge I am extremely unhappy. To my knowledge I never signed up to being a vip member and for the price of 35 pounds I would not if I had known! It is very misleading and with the covid outbreak times have been tough. As a foreigner you have really let me down as to what to expect from online shopping sites. I want to cancel my subscription and I won't be using you guys ever again.

In my opinion Just Fab is not professional. They just trying me at Christmas season. They lying about my order saying its shipped and about to be shipped. I spent my dam money and they can't even give me a tracking number or delivery date! Wth? I hope they happy cause they dam messed my season spirit! I know I better have all my $#*! asap! Must got a caller id they not even answering my call stupid chat sessions on they website which customer service was not nice and had problems! They can stick that vip membership up they low down asses!

So I called to see if I could cancel my account and the machine hung up on me 3 times. I called to ask why my package said it was going to be delivered on the 11 and didnt recieve it. Now I can not view where my package is. Customer service is no help on knowing where it went. I ordered it on the 2nd. I told them I wanted to cancel my subscription and they argued saying it wasnt smart for me to do it. I continued saying I wanted to cancel it and he was arguing with me. I finally got my account cancelled. Still no package... unsure at this point if I'll recieve it. Or if it will be $#*!ty shoes. Skip the trouble just order off Amazon. They are way better overall.

The estimated delivery dates for my very first shipment EVER ordered from this company we're December 7th to December 10th. My order never came. I continued to check my order since the shipping label was created and it was delivered to a carrier hub in New Jersey where it sat for 6 days and where it remains sitting. So I called their customer service line. The woman who answered the phone was kind, I requested the refund of the boots and the membership fee which was taken out of my account yesterday. So that begs the question of why would they charge a membership fee of 39.95 before I received my first pair of shoes? Weird right? It gets better! So this nice lady puts me on hold and a new person gets on the line, Myar. So this person gets on the phone and he tells me the other lady was having internet issues so he took over. He told me she processed my membership fee refund ( how can you process a refund like that and have internet connectivity issues? Weird right? Then he proceeds to try to tell me he cannot process my refund for the boots bc at this point I don't even want them. He tried to tell me he was not capable of doing so, then he started legitimately arguing with me. The kind of arguing siblings do, like the finger pointing, when I called him out on it he argued back! And this man is supposed to be a SUPERVISOR!?!?!? Absolutely appalling customer service. I do QA for a government agency and this call would have cost him his job. Never. Ordering. From. This. Company. Again.

I am furious! I was told by a call agent that my membership was cancelled last month when I told them to cancel it. I thought it was strange i never got a confirmation email, and I get charged $40 last night and contacted them today just to be told they can't do anything about it. I CANCELLED MY MEMBERSHIP ALREADY! The call agent lied to me and never actually did their part, now i'm $40 short because they're refusing to refund my card for an issue on their part. Worst business costumer service ever... lying to their costumers and charging money to their cards. I have bills to pay, not shoes to buy that was never supposed to be charged!

I never write reviews but I've never hated a store so much. I'm on hold right now to finally cancel my "VIP" membership which they have been charging me for for a year. I had tried to cancel before but then I would lose my credits which I couldn't get refunded ($200+). I then had to remember to skip the month at the start of every month which I often forgot to because they only give you a few days to do that before they charge you. The problem was that I don't even like the stuff on their store enough to use the credits. I finally ended up buying some jackets to donate so that I can get rid of the credits and cancel. At least some good can come out of this but DO NOT SUPPORT THIS STORE!

Update: there are 200+ people in line to cancel memberships and I can't get anyone on the phone. This is ridiculous and the last thing I want to be doing right now. There's a reason you have to call them to cancel your membership -- it's a total scam. If they made it easy to cancel they would be out of business.

I've been a loyal customer for many years with JustFab but after their switch of shipping carriers to Pitney Bowes, this is turned into a disaster. Every time (not 1, 2, 3 or even 4) I order something it is lost in the mail and I'm stuck paying for a product I don't end up getting.
After their apologies and excuses I gave JustFab the benefit of the doubt thinking this was a temporary thing, but its now over a year and still the same issues. Anyone recommend a better site?