JustFabReviews 10,359

I bought three pairs of boots during a sale period. Two of those pairs broke within just a couple days; the zippers busted. I called to get replacements and that was just pointless. I was able to get one replacement and the other, well it seemed every style was out of the size I needed. I was credited a small portion to purchase another pair at a later time. The pair that I was able to replace was sent and they too were damaged. The zippers were broken. This time I didn't even bother to have them replaced.

The only reason I purchased the last pair of wedges was to use the credit on my account. Just Fab was a ridiculous quality control issue.

I really like JustFab. It's an easy to use and search website, clothes are great and at first I got some really amazing deals. They also have good customer service. However, my main complaint is that as a member you don't get to take advantage of the sales and deals! I pay $40/mo and it becomes a credit--credits then are applied (subtracted) according to dollar value for only the full price. So, if you want the good deals, don't become a member. (In addition if you return something they charge you for S&H).

Unless you happen to wear a size 12 shoe, you won't find anything worth buying, as everything is conveniently "sold out" in any normal size.

You'll spend hours searching the website with every filter combination for so long until your top frustrated and give up/forget/get distracted/have something else to do so you end up with nothing. And even still, They charge you every month, but of you don't pick something from their non existent selection, don't you worry, they'll just charge you anyway, for a "credit", but the catch is you can't actually use the credit on any of the items, if you can actually manage to find one. Complete scam.

This is such a shady underhanded slimy company. Avoid.

Here's my problem with JustFab. I think the clothes are cute and i didn't mind the $39.95 monthly fee, because you could skip the month and still get the perks. Every time I find an item I liked they wouldn't have my size in stock. I found shoes I loved for $24 and they didn't have anything close to my size. I logged out of my account and I checked out as a guest and they magically had the shoes I wanted in my size, but for $80 instead. This site is a scam. They want you to spend the $39.95 and then don't let you use it towards sale prices, and if you want to buy something on sale, they don't have a majority of sizes available for you even though they clearly have them in stock. I cancelled the account.

I am SOOOO frustrated with just fab. I have been a member for several years. I have gotten some cute clothing from them, but honesty don't have time to shop each month. When you don't use it, everything rolls over to "credits" and "gift cards". The problem is, when you finally try to redeem them, "HOME OFFICE/aka SCAM ARTISTS" finds any little reason to cancel your order. They will flag it. Tell you, it's being investigated, whatever. I have over $800 in credits/gift cards, that they wont let me use. I have called in 4 times. The reps are always pleasant, but it's utter bull$#*!. The only orders I have every received, were ones that I paid with my money. But if I try to use any credits, and or gift cards, its always something. If anyone knows how to reach a US representative, or someone from the alleged "HOME OFFICE' side eye, please post. I'm furious! And when I called them out on this, how all this was suspicious, they canceled my account. With all my money... SMH

I bought a pair of boots for the $10 deal and was super excited when my order came to $16! They arrived fine and fit well, and except they were uncomfortable and felt like cheap material. However with the price, I didn't expect them to be super great quality. A month later, my card is charged $40! I had to call and wait on the phone to speak with someone to cancel my membership. Never was it clear that to be a VIP, there was a fee every month. This brand is a complete scam and they should be ashamed. As a first time customer, I will never shop from here again and will spread the word to my friends and family.

JustFab is a scam. Make sure you read the small print and keep a close on on your account. It will be charged every month $39.99. Month after month. Don't get involved with this scam. You will be charged every month forever!

I PURCHASED ONE PAIR OF YOUR BOOTS NOT KNOWING THAT I WOULD LATER FIND OUT THAT MONEY WAS BEING TAKEN FROM MY ACCOUNT FOR A MEMBERSHIP THAT I DIDN'T KNOW ANYTHING ABOUT I AM SO DISAPPOINTED TO KNOW THAT PEOPLE FIND WAYS OF TAKING ADVANTAGE OF PEOPLE WHO THOUGHT THEY WERE MAKING A PURCHASE FOR WHAT THEY PAID FOR THANKS TO YOUR COMPANY I NO LONGER WILL TRUST ANYONE ELSE WITH MY PERSONAL INFORMATION AGAIN BUT I I AM GLAD TO BE ABLE TO SPEAK WITH YOUR ORGANIZATION AND I AM LOOKING FORWARD TO ALL OF MY MONEY BEING RETURNED TO MY ACCOUNT THERE WERE TWO DIFFERENT TIMES THAT WERE $39.95 I'M TOLD THAT I HAVE A CREDIT BUT I REALLY REALLY NEED TO HAVE MY MONEY SINCERELY A VERY DISAPPOINTED CUSTOMER I WISH I COULD GIVE BASTARDS ZERO FREAKING STARS YALL DESERVE TO GO TO JAIL FOR FRAUD I HOPE WHOEVER OWN THIS STUPID PEICE OF CRAP WEBSITE GETS ARRESTED AND TRIALED FOR FELONY TIME FOR BEING LYING PEICES OF CRAP YOUR COMPANY SUCKS.