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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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So I bought a pair of boots in December. No issues with them, only worn once. I don't remember how long they took to arrive, so not an issue. However, I apparently signed up for a monthly subscription. I was going to need summer shoes anyway, so ok. 3 months in, $119 later, I go to buy shoes. Pick out two pair and the total comes out to me owing $26. I called them only to be told I could only use 1 credit because the other pair were on sale. Nope, you have my money and I'm not giving you more. I argued and they finally agreed to a refund. That was on the 13th, got $39.95 back. I called 2 more times to be told it's all been refunded, talk to PayPal. PayPal has 1 refund. I wouldn't recommend this company to anyone. Give me my money!
I was a VIP member for a a year or more. The shoes are not worth the price, they fall apart very easily. I also used my VIP credit to buy shoes and they charged my bank card. Terrible business.
Hello Linda,
We are sorry to hear about the negative experience you had with your shoes and that you are not pleased with how our credit system work. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
The whole experience hasn't been good from forgetting your password they email you a link where not where to change password, I called so far twice for a refund never received it shall I go on? It's a joke sad because some of their low quality stuff is okay for use occasionally quick a disappointment. So unless you want to spend a lot of time dealing with issues I would not sign up with them!
Hello Patricia,
We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
It was a promotion at Christmas to get 2pr for $40.00
The fine print said nothing about a monthly fee. And to make it better... I cant get them to stop the fee... it's been 4months.
Hello Erika,
We appreciate the feedback you shared! We value your business with JustFab. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
I ordered shoes for 10 dollars the heel is literally almost broken off after wearing them once, once! A week after (today) I got charged 40 dollars for a "vip" membership that wasn't even damn informed about literally ridiculous I'm gonna try and get my money back tomorrow I don't have the money to pay for that I'm overdrawn in the bank thanks a bunch a literal scam unless you want to be snitched out of 40 dollars and probably even more I recommend you stay the hell away from the company if I could give 0 stars I would.
Hello Charity,
Thank you for bringing this to our attention! We are sorry to hear that your heels broke after using it and if you disliked the VIP Membership! Your feedback is important, so our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
Simple. Low quality product. Hard to cancel. Unable to get refund. DO NOT SIGN UP OR MAKE PURCHASE...
I bought a pair of shoes and 2 dresses back in December, you get what you pay for. What I did not realize though is that apparently I signed up for vip membership?!?! I was going through my credit card statements today and noticed that they've charged me $50 CAD every month ever since I ordered from them ONCE and did not intend to order again. I DID NOT KNOWINGLY SIGN UP FOR THIS $#*!. THEY ARE ROBBING ME BLIND OF MONEY I DO NOT HAVE. DO NOT SHOP HERE.
Hello Hannelise,
Thank you for bringing this to our attention! We're sorry to hear you disliked the VIP Membership. We value you as a member, so our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
IF I COULD GIVE A NEGATIVE 100 STARS I WOULD! I CANCELLED MY ACCOUNT AND WAS STILL CHARGED! THEN WHEN I CALLED TO DISPUTE THE CHARGE BECAUSE I KNOW LONGER HAD ACCESS TO THE ACCOUNT THEY TOLD ME TOUGH LUCK... NOW I HAVE TO CHANGE EVERYTHING... MY ADVICE THEY AREN'T WORTH THE EFFORT OF USING! STAY AWAY FROM THESE PEOPLE!
Hello Kat,
Thank you for writing a review! We're sad to hear you're unhappy with us! We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I ordered a pair of boots and the tracking information said my address was not a valid address so I called customer service and they said those shoes are out of stock and to order another pair. So I ordered another pair of shoes and verified my address and the same thing happened again! This is the worse online retail store I have ever encountered! Don't buy shoes from this store!
Hello Brittany,
Thank you for sharing your feedback! We're sorry to hear you ran into some shipping issues and if the items you want are out of stock. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
Every purchase I've made has been delivered earlier than promised. The items I've purchased have been exactly as described. The only thing that gives me pause about JustFab is #1 their selections of purses is very lacking all the way from. The style to the color. #2.The shoes are absolutely beautiful... if u wear heels... which I do not. The selection of variety of flats is horrendous.
Hello Tara,
Thanks for writing a review! We're happy that you're satisfied with our shipping time frame! Apologies if you find our selections limited, especially with our purses. Your feedback is important and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I purchased some shoes last month paid in full now money is going out of my account 18.93 on the 6th of march 35 on the 7th of march I've contacted them asked why they said I'm.not a VIP member I didn't agree to how dare you take people's money without there acknowledge I can't put any money in my accounts now or they steal it it's disgusting
Hello Natalie,
We appreciate the feedback you shared! We value you as a member! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
This place is a $#*!ing scam all there out to do is take your money and try and say that they dident no one wants store credit to this junk $#*! store sorry to tell ya.
Hello Brittney,
We appreciate the feedback you shared! Our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
Ordered some off white duck booties and they are my go to. Love them
Hello Ebony,
Great! We're happy to hear you love your boots! Thank you for sharing your positive experience with us! Have a fabulous day!
Best,
Nelle
Each time I've called, either needing help with my order or wanting to skip a month, I've been treated with courteous respect. They have always been able to solve the issue.
Hello Connie,
Awesome feedback! We take pride in giving outstanding service in our members and we're overjoyed to receive your compliments and appreciation! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
I ordered these in November and here in Alabama it hasn't been a super cold winter for us. So I only wore these a handful of times and the sole on one boot cracked completely on the bottom and they are ruined. I've had another pair of boots from just Fab that u got atleast 5-6 years ago and they still are great, these I had within less than a month and they are ruined. The quality is horrible now and I know it's not me.
Hello April,
Thanks for writing a review! We're sorry to hear that your boots were ruined after using it! Your feedback is important and we'd like to make it up to you. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
I love Just Fab. Their shoes and boots are great quality, they also have great sales.
Hello Sheena,
Wow! Thank you so much for showing us some love! We're happy to hear you're satisfied with our products and services! We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
I've had moderate success with shoes (some are ok, some are terrible) but the last 2 pairs were awful. I got a pair of tall brown boots- material was so cheap feeling/looking and the calves were so narrow I couldn't get them on! I've never had an issue like this before or since, so it must be the boots. I was so excited about the other pair, which were leopard booties. Ordered a 7.5 and they were HUGE. Fit my friend who wears a 9. Wasnt able to return either and gave them away. I'm hesitant to buy more and am seriously considering cancelling my account. $40 is a lot for shoes you can't wear.
Hello Christina,
Thank you for bringing this to our attention! We're sorry to hear you ran into some quality and sizing issues! We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you further.
Best Regards,
Nelle
Charged me for the VIP monthly even after I "skipped this month" on my account. Not the first time either. I'm no longer a customer!
Hello Christina,
Thank you for letting us know about this! We're sorry if you're unhappy with us! We sincerely value you as a member, so our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
Love this site. Always able to find what im looking for at a great price.
Hello Deb,
Great feedback! We're happy to hear that you had an easy experience looking for the items you want on our website! We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
Easy shopping and fast delivery. Totally satisfied with my experiences
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patricia,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle