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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I ordered a pair of shoes that should have been the right size (the largest the company made). They were still too small. Then I noticed I was being billed again. Apparently, if you buy anything from them, yo're taking out an ongoing subscription for shoes. Good prices are not so very helpful if the product doesn't fit, and I wouldn't want more merchandise under those circumstances. While I eventually got an explanation, and a refund, I'm not fond of this way of doing business...
Hello Debra,
We are sorry to hear about your negative experience with our VIP program. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
Just as pictured, great boots. Delivered very quickly and compliments galore
Hello Sherri,
Wow! It's nice to hear that you love your boots and your package was delivered on time! We will make sure to continuously create unique products that suit the needs of our valued members like you!
Best,
Nelle
I saw a dress and I thought of buying it, without knowing that I would be charged every month. Later, I was charged for a month, which was $39.99. I called Customer Service and requested a refund as I didn't want to buy anything, because the fit was horrible, the guy whom I spoke to was very rude and didn't imitate a refund back. I was charged again and now I had 80$ sitting in my account. I thought to use as they didn't help me initiate my refund. I used it all and ordered shoes. The first fit was big so I exchanged it for a smaller one, the fit was so horrible that I returned it. Now, that I have returned I wanted a refund back in my bank account, because I think it is my money and would wish to spend where I want and not forcefully buy anything. So initiated a refund and customer service told me they cannot, as the method was different. So now they told me to wait for it to reflect on my JustFab account and the request a check. I mean this is horrible. It is like I am forced to buy stuff that I don't like.
Hello Kesha,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order and with our customer service. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I'm not a fan of the auto billing unless you opt out monthly feature and would rather just be able to buy when I'm ready... Also, one of the items I ordered didn't quite work for my physique so I will be returning. Otherwise, the clothing and shoe quality has been great.
I had a great experience! Friendly and helpful representatives, nice shoes..
Hello Nneka,
Awesome! Thank you for sharing your fabulous experience with us! We sincerely appreciate you doing business with JustFab! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
I ordered a pair of boots but when I got them they were too big. When I looked at the website to find my options for getting the right size, the site stated that I could exchange or I could get my money back. As I went through the process of exchanging, every option that I chose would not allow me to continue. I ended up giving the boots away (which I was very upset about). The worst part about this experience was that I signed up for the VIP membership as well but through that application process, it was never said that after the first free month it would be $45 to keep the membership. I would never sign up or buy from that site again
Hello Olivia,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order and that you are not pleased with how our VIP program work. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I have been ordering from Justfab for over 5 years! They are amazing and great quality. I've never had a problem with a return or exchange.
Hello Sara,
Amazing! We are overwhelmed to hear that you've been a member for a very long time now! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. We sincerely appreciate you doing business with us. Stay fabulous and take care always!
Best,
Nelle
They sent my order to the wrong address and when I told them they said they would re route it but never did so my shoes got delivered to an old address and I couldn't get them back. Told me to file a claim through UPS but I couldn't.
Hello Sandra,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Love my boots will definitely order again they are good quality and I get alot of compliments on them
Hello Nicole,
Thank you for the wonderful feedback! We're glad to hear you're getting compliments because of your boots! We always want to create unique designs for our valued members like you. Have a fabulous day!
Best,
Nelle
My leggings are soft and not tight at all. Wonderful purchase.
Hello Margaret,
Wow! Thanks for writing your feedback! We are happy to hear that you're comfortable with your leggings! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!
Best,
Nelle
All around everything poor from customer service to product to taking my money
Hello Denise,
Thank you for making a review. We are sad to hear that you dislike our VIP membership and our customer service. Your feedback is essential to us. We will email you shortly.
Best,
Clark
I ordered boots to replace those that had been destroyed by my puppy that I had also gotten from JustFab, but the same style was no longer available.
From a person who can't stop buying shoes, I wanted you to know how satisfied i am with your service. To date, i haven't returned any merchandise since everything has been terrific but as far as ordering and delivering, you guys are doing a great job.
Hello Ana,
Amazing! Thank you for sharing your wonderful experience with JustFab! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Rest assured that we will continue providing unique and new styles for members like you. Have a fabulous day!
Best,
Nelle
I have been a just fab member for nearly a year and I frequently purchase shoes. Pros are: The turnaround time is fast, the quality is decent for what you pay for, and the variety is seasonally good. Cons are: the website is so slow, I have often given up on trying to shop it, and they are frequently sold out of the color choice/size I like.
Hello Lindsey,
Thanks for writing a review! We're glad to hear that you are satisfied with the quality of our products! Apologies for any inconvenience we had caused you. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best Regards,
Nelle
I did not get the size i wanted. Now i have these beautiful boots ill never wear.
Hello Sabina,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Boots arrived early and just as they were described. Would definitely recommend using them to order boots. They even have wide calf boots.
Hello Summer,
Perfect! Thank you for writing positive feedback! We're glad to hear that you're satisfied with your boots and package arrives on time! We will make sure to continuously create products that suit the needs of our valued members like you!
Best,
Nelle
I love everything about this website. Everything fits perfect and good quality
Hello Tomela,
Wow! Thanks for writing a review! We're glad to hear you love everything on our website! We always make sure to make beautiful and quality items at a very affordable price just for you. Have a wonderful day!
Best,
Nelle
First off I haven't purchased anything since October so whatever purchase it was in November it wasn't me. Second off my purchase was a present ordered for me. After purchase your site continued to charge a card on my behalf without permission. After disputing the charges it still w asnt taken care of. I regret ordering from justfab
Hello Beca,
We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
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Hi William,
We appreciate your feedback on your purchase and on the VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy