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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I have ordered several times from JustFab. I enjoy their shoes and clothes. This order was a pretty big one. It was broken up into three different packages that came at different times. That is fine but I was not notified that this would be the case. Thus I had to get in touch with customer service. He told me it was packed in two boxes (which is obviously wrong) when I got the second box and was still missing shoes I assumed there would be a third one on the way. Just annoying. Also none of the boxes had a receipt or inventory list in it.
The soles of both boots are coming apart! I gave up my membership! I won't buy from them again!
Hello Lydia,
We're sorry to hear you ran into some quality issues with the boots you received. Thank you for bringing this to our attention! Rest assured this feedback will be forwarded to the merchandising team. In te meantime, our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
My husband started just fab for me for Christmas. I wear I size 8.5 -9. I ordered a size 9 to be on the safe side and they were to tight. Called to get a bigger size and to take a month a month off from payment they sent me a plus size (legs were way oversized on my calves) and they also took a payment out of my account. First pair took 2 weeks to be delivered and 2 weeks for the second pair. I called to return those books, cancel my subscription and get a reimbursement and still haven't seen my money back.
Hello Julie,
Thank you for bringing this to our attention! We sincerely sorry for all the inconvenience we had caused you, especially you ran into some sizing issues and still waiting for the refund. Rest assured this feedback will be forwarded to the proper team. In the meantime, our Member Services team will be contacting you shortly to assist you further.
Best,
Nell
I took a survey given by the Just Fab website and when I informed them that I didn't like that my credit card automatically gets charged when I don't hit "skip month". However, everything else about the website (at the time) was fine. Then a few days later, I got an email from Jane Bisena, a representative from JustFab, telling me how if I was responsible enough to lean how to set a reminder on my phone I wouldn't have that problem. This email was sent at around midnight, which I thought was odd, but I happened to be up. When I read that email from Jane, I immediately responded and let her know that I thought that was rude to imply I am irresponsible like that and have been a JustFab VIP member for over five years now. That I had always hit skip month on months that I wanted to skip. She then immediately responded and sarcastically sent me directions on how to manage my time! I then told her to cancel my membership, because I was offended by her lack of professionalism. She then responded right away stating that my membership had been cancelled and good luck to me. I had never been so disrespected by a CSR by any company before. I will NEVER buy anything from them.
Hello Leslie,
We do our best to train our Member Services team on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Rest assured that your concern will be handled well, and we’ll contact you within 48 hours to assist you further.
Sincerely,
Nelle
Horrible customer service, I never got my product, I'll never recommend them!
Hello Janine,
Thank you for bringing this to our attention! We're sorry to hear that you never got your package and for the negative experience you had with us. Rest assured this feedback will be handled well. Our Member Services team will be contacting you shortly to assist you further.
Best Regards,
Nelle
Everything arrived in excellent condition. Can't wait until summer to wear the sandals I bought on sale!
Hello Janna,
Wow! We're happy to know that your package arrived in excellent condition! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Both pair of boots I purchased, leak. Snow boots at that. I even Scotch Guarded a pair. Still leaks. I also did not read the fine print and am now paying 39.00 a month regardless if I order or not.
Hello Lora,
Thank you for taking the time to write a review! I'm so sorry to hear you ran into some quality issues and how the VIP Member Program works. Rest assured this feedback will be forwarded to the proper team. In the meantime, our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
Amazing! Love this site. Great products and great service. Have been buying online for a while now.
Hello Melissa,
Amazing! Thank you for showing us some love! We're very happy to hear you're satisfied with our products and services! We appreciate you continue doing business with JustFab! Have a wonderful day!
Best,
Nelle
IT'S ALWAYS FUN TO LOOK AT WHAT MERCHANDISE JUST FAB HAVE AND THEN ORDERING. IT'S FAST AND EASY. I LOVE THE FACT THAT I CAN SKIP A MONTH IF ITS NOT IN MY BUDGET.
Hello Lakrisha,
Wow! We appreciate you writing positive feedback about how satisfied you are with our products and services, especially by just looking at our merchandise! Rest assured we will continue providing the quality of services you deserve! Have a wonderful day!
Best,
Nelle
I was worried that they would bc uncomfortable but they fit great!
Hello Kassidy,
We are happy to know that you are satisfied with your purchase and everything fits well. We appreciate you taking the time to write a review! Have a fabulous day!
Best Regards,
Nelle
It was quick and easy. Just waiting on the order now
Hello Joy,
Awesome! We're happy to hear you had an easy shopping experience on our website! We are excited for you to receive your order. We hope you'll like it and looking forward to receiving feedback from you. Have a great day!
Cheers,
Nelle
I ordered multiple items and the necklace I ordered broke before I ever even opened the clasp.
Hello Kelly,
Thank you for writing a review! We're sincerely sorry to hear that your necklace was broken. We always aim to provide the best quality of products and services here in JustFab. We value you as a member and we'd like to make it up to you. Our Member Services team will be in touch shortly to assist you further.
Best Regards,
Nelle
It is always a pleasure shopping the website and I always enjoy everything that I get.
Hello Kasey,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
I called for assistance with entering my shipping address because it was not being accepted at checkout. Instead of getting help, I ended up closing my account and I have not been reimbursed as yet for my member credits. I am so disappointed in Justfab.
Hello Janice,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
I always get great deals and the customer service is outstanding!
Hello Melanie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied with the promotions we have online!
XO,
Ivy
Like the shoes they've gorgeous... all styles never had a bad actitud from customer service and the one time I made a mistake they fix it no cost on me simply love it
I got some boots, but they don't fit my calves. I am a bigger woman, but I've never had problems with this before. Not very happy because I can't return them and I feel like I wasted my money.
Hello Desiree,
Thank you for sharing your feedback with us regarding the fir of the shoes you received. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Keep up the good job! I love the the products/items that you features. It's not slutty look. Thank you, Mia
Hello Mia,
We appreciate your feedback! We always strive to provide the best items for members like you! Keep slayin' in your fabulous products!
XO,
Ivy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaleea,
Thank you for bringing this to our attention! We're sorry for the inconvenience we had caused you, especially for the missing shoes and sizing issue. Rest assured this feedback will be forwarded to the merchandising team. In the meantime, our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle