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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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DON'T EVER SHOP WITH THIS COMPANY BECAUSE THE DAY THAT YOU DO MAKE A PURCHASE YOUR WORST NIGHTMARE WILL BEGAN
Hello Robyn,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best services!
XO,
Ivy
I had gift cards that the first associate wouldn't help me with because he said there was no way he could help me with over the phone.He said Ihad to do it online. I called back and a woman answered and helped do it over the phone which was nice of her. They shipped my shoes to my old address twice even after confirming the shipping address
Every time I buy shoes they never fit and I can't get a refund
Hello Maria,
We’re sorry that the size of the shoes you purchased was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Ive had the best time and experience shopping the variety of styles and fashion presented.
Hello Jackie,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with the styles we have online!
XO,
Ivy
Never got the boots called and explauned thia and the guy said they would sendbout again to correct address that i gave him and they still didnt show up to my address
Hello Michele,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I never goy stuff. Kept being told to wait for package. Nothing. Package was sent back, and still I have not heard anything from company.
Hello Danielle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Was sent two different size shoes and was unable to wear them
Hello Zanette,
We truly apologize for your experience with the two different sizes of shoes you purchased! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Wonderful prices and quality
The shipping is always great timing
The only thing Is the sales end the night before I get paid
Hello Kim,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service, high-quality item at an affordable price to our members. We appreciate your feedback and would like to assure you that we will strive more to improve our member's satisfaction.
XO,
Ivy
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Hello Erica,
We love our members and we value your business. We want to thank you for giving us the opportunity to serve you. Our Member Services Team is always open to hearing feedback from you. Thank you!
Best,
Ivy
My wife bought a pair of shoes for my child(order No. *******) on their website last year due to negligence, and then the trouble came. My wife became a VIP member of this website without being informed. Don't think This VIP will bring you any benefits. From then on, this website will steal $ 80 from your credit card every month, and it is almost impossible for you to cancel this VIP membership. The website always calls a robot reply, and the website is also a Robot, you can't cancel it at all. I had to ask the bank to cancel my credit card account. This is theft and fraud, and I am ready to report it to the FBI. Please never buy products on this website, please those who have the same experience, everyone to report the fraud and theft of this website to the FBI.
Hello Xue,
Please accept our sincere apologies for the inconvenience you may have experienced. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
My bf bought me some shoes only to find out h had been signed up for a monthly subscription later. We're trying to cancel it rn but nothing is working. This is an awful website and the customer service is ridiculously bad. I've been on the phone, he's still with the online chat and nothing. So far they've taken £105 and they're now trying to get us to spend "points". Also, the last thing is that the shoes were awful and the heal actually broke on one of them. Threw them in the trash on the night out. Just cheaply made and not worth the price at all. Stay clear of this site!
Hello Maggie,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I received my order today 1/14/20 and was pleased. My boots look awesome and fit perfectly. Thanks Justfab.
Hello Sandra,
We are glad that you are satisfied with the boots you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I was completely uninformed of the VIP member charge. I did not even know i had signed up for that membership. I was added to the membership without my knowledge. I only used the website for one order and then i saw a 40 dollar charge on my account almost one month and a half later! Absolutely enraged me and I will definitely be asking for a refund and will not shop here anymore or recommend it to ANYONE.
Hello Lina,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I ordered shoes from them and was automatically signed up for membership. I never realized they were taking 39.00 out of my account each month. I called to cancel and was told to spend my credits first. (Credits are accumulated with each 39.95 they take each month from your account) Each time they take 39.95 it equals 1 credit. So I had 4 credits and decided I might as well at least use the credits. Not too much to choose from! Everything was crap and the item that I did like we ALWAYS out of my size. When I finally found some items and received them, it was not at all of good quality. Fabric was crap, color was crap. PLEASE DO NOT ORDER FROM THEM THEY ARE A TOTAL RIP-OFF. Any of the positive comments that you see must be their employees leaving the comments just so they can balance out from having so many negative comments. Im shocked that they are even allowed to have this crap business.
Hello Nunya,
We would like to offer our deepest apologies for the trouble you experienced with JustFab. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
It doesnt let you know its a monthly subscription to shoes and ypi can cancel bc no one ever picks up the phone
Hello Dylan,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
They tricked me! Once I bought shoes. But every month they withdraw 40 money from my paypal account! I want my money back and I don't want to get anything from you!
Hello Gunay,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our Member Services Team will be in touch within 48 hours.
Best,
Ivy
Pls do not purchase anything from Justfab when u order anything they will by themselves add us in membership and will charge $39.95 + the amount of thing u purchase on your card which is not even
Authorized from us from 10th of december to 6th January i called them 5 times and asked for the refund and they will have same answer it will be refunded in 7 to 10 business days and will give u reference number and when u call next time transaction number but they will never send you the refund confirmation receipt to your email. And the shoes i purchase was even not that much comfortable after 3 hours my feets were swollen pls do not buy anything from JustFAB
Hi Aayushi,
Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. An associate from our Member Services team will contact you shortly.
Best,
Cathy
Item arrived very fast, safely packaged and is true to description. Well made high quality material, no defects. Vibrant colors, purchased size, item is true to sizing.
Excellent product and great value.
Anticipating purchasing one in every color.
Highly pleased!
Hello Aaliyah,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
The items I purchased are very good quality products
Hello Rhonda,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
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Hello Sharon,
We understand how you feel, we’re very sorry for the trouble you experience. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy