On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always a great experience. Fast delivery and the product is always great quality.
An item I received and wore 2 times, came apart terribly and I was very upset/sad about it. Customer service answered an email right away and told me they would replace ASAP. Within a few days I had shipping confirmation on the item and I am looking forward to receiving it and wearing it! Thank you JustFab!
It was a great experience! Thank you for the opportunity to represent JustFab!
They say they carry wide but every time i buy they send normal width and just had to send 2 more pairs back so i called and was notified that they no longer offer wide but the web site says they do
Hello Jannah,
Thank you for your response! Again, I'm sorry for the inconvenience. I already informed the management team about this matter and rest assured that we will do our best to give a better service to our members like you in the future. Your feedback will help us know what we can do better.
We very much appreciate your business. If there are any other issues that need to be addressed, please don’t hesitate to contact us.
Best,
Ivy
I ordered pants and they were NO WHERE near the color i requested... I sent multiple clothes back due to they are not true to size. Heck, I cancelled that account months ago and I am just now getting this email. I need to verify that they arent stil lchargning me bc it starts with "Thank for your recent purchase". The clothes are VERY overpriced for their look. Most shirts are cheap looking. I like their pants' fit even though the colors dont match the pictures. I can't believe I fell for the initial deal and got baited in for MONTHS.
Hello Ashley,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I have used justfab twice now with two different accounts. I should have learned the first time to not go back but the deals were too good. I should have ran away. I bought two pair of boots. They didn't fit and were bad quality. I returned them. I didn't hear back from them for 3 MONTHS even after multiple calls. FINALLY I got a response and they gave me store credit, not a refund. So then I had to buy something from them since I had all this useless credit. The kick in the crotch? They don't let you use store credit with any deals they have going (which the deals are basically the ONLY thing good about their ridiculous VIP program). So whereas before I bought 2 pairs of shoes before, now I could only get one at full price!
So, in summary this site works great if you never have to return anything, because if you do you WILL get majorly screwed over.
Hello Kaylee,
Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members is very much appreciated. We will reach out to you via email.
Best,
Ivy
I've been trying to cancel my account with Just Fab for some time but cant get thru to the site
Hello Penny,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I have enjoyed the great discounts and my orders being sent in a timely manner.
Hello Sherri,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
XO,
Ivy
Hello Zulma,
Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.
XO,
Ivy
Every pair of shoes I got were either too big, too small or too hard & uncomfortable.
Hello Patricia,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
I am pleased and satisfied with your company! You have wonderful customer service and prices.
Hello Nicole,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Happy shopping!
XO,
Ivy
The shopping with Just Fab is wonderful; however, the customer service is lacking. I skipped a month on the 2nd, and then on the 5th my card was charged for the month. I immediately called to speak with someone since 3 days earlier I had gotten online and skipped the month. The customer service agent told me I was charged because I did not skip the month. I tried to explain to her the day amd time I had gotten online and signed in and skipped the month, so I should have not been charged. She basically called me a liar, and said that is the monthly charge. The fact that I was not even listened too about the issue, which I had proof of with a screen shot, was more than upsetting. Websites have errors all the time, but this associate would not even entertain that possibility. She called me a liar and, I cancelled my subscription and will not use them again. Customer service should have handled that much differently. It is a shame because I enjoyed that service, but everyone should be treated with consideration and respect. If you do use Just Fab, hope you have no issue that you must contact them on because you will be highly disappointed if not outraged.
Hello Sara,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I have tried several times to cancel my subscription but I can never get thru on the phone. And I can not get my log in, I tried several times to get my password unsuccessfully
Shoes are amazing just what is wanted. Color's are on point of both shoes, & fits perfect.
Hello Jaleesa,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I have been buying my boots from Just Fab for several years. I will not go anywhere else. My collection of boots is awesome.
Hello Rita,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I was one of many to grab a pair of free shoes for my loyalty status.
Hello Sandy,
Thank you for your compliment! We are glad that you are satisfied with the styles we have in JustFab. Hope to hear more from you in the future!
XO,
Ivy
My first purchase turned out to be too big. My exchange happened seamlessly and my new garments fit perfectly. Thanks JustFab for making my experience a great one!
Hello Michelle,
Thanks a lot for the shout out! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
The shoes I ordered weren't good quality. I cancelled my VIP the day it charged and while they canceled my account, they kept my money. So $40 down the drain...
Hello Amanda,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Ordered 3 pairs of boots. They arrived quickly. They are as expected.
Hello Sunny,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. We know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Peggy,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy