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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I hated my experience with Just Fab. Customer service was awful, and even ended up cancelling my order DESPITE me telling them I didn't want it cancelled. I've used them a couple of times, and honestly hated it everyone. Yes, they have cheap shoes. But so does Target or even any other site online. The hassle is 0/10 not worth it.
I find the site very difficult to navigate on my iPhone and always have to call in to get a satisfactory result
Hello Vivianrene,
We’re sorry to hear about your recent experience with JustFab! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I purchased 7 bags as gifts. & as I pulled them from the box they where bigger than expected which is good in my book because the where still compact. Each person loved there bag & is already wearing.
JustFab clothes is just an ad to promote other brands, apparently. The pants I got one looks like I have a kangaroo belly bag (i have no belly). The other ones feels and look like those $6 pants from Walmart
Hello Anny,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Never had any problem with JustFab.
Friendly and professional customer service.
Hello Andrea,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
I bought Christmas gifts and everyone seemed to like everything and said they were comfortable.
Hello Anita,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
I've been ordering from you for 3 years now. I love the style and prices. Thank you so much
Hello Stacia,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
Hello Sara,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
Cute and fit nice. Got many compliments. Great sales
Hello Peggy,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
I bought the boots my size but they didnt fit me well and they were very tight on me. I couldn't return them as I was on holiday and I live in Australia so it was too much hassler to return or exchange them
Hello Angela,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
Hello Ernestaysha,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Took me forever to be able to cancel it should be way easier than what it is
Hello Ernestaysha,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I made a purchase and ended up checking the shipping a few hours later. The status said "cancelled" so i ended up calling customer service and they had deleted my account for whatever reason. Made a new one with a new email (because the old email kept saying it wasn't valid), and come to find out THIS PURCHASE WAS CANCELLED TOO. I called once again to see what the problem was and they said it was fraudulent activity due to using the same billing info for different emails yet they were still trying to charge me for the "VIP fee". It is a SCAM! Stay away and purchase elsewhere! All of the negative reviews are SPOT ON. Customer service isn't any help either.
Also note: if i had not checked the fine print on the website about shipping, i never would have known my orders were randomly cancelled to begin with. No emails were ever sent to update me.
Hello Brooklyn,
We do our best to train our Member Services team on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Rest assured that your concern will be handled well, and we’ll contact you anytime today to assist.
Best,
Nelle
I've been a VIP member of JustFab for years. It can be a little bit irritating having to skip the month every first week, but I've just gotten used to it. I've bought a few shoes from them and some of them have been great while others are extremely uncomfortable. Overall, they're not the greatest quality. My biggest problem is their customer service. I recently forgot to skip the month so I was charged $39.95 with that credit being applied to my membership account. Since I didn't want to waste it, I went onto the site to use the credit. I bought a pair of shoes at full price along with some items that were on sale. I had to chat with a consultant online to get the sale items and use the membership credit in the same order, but he was able to apply everything to my account and the total came out to just over $18. I placed the order and next thing I know, I got a notification from my bank account saying that I was charged $75! I went back and checked my receipt when I placed the order and it said $18 and explained all of the promotions and discounts that had been applied. When I called JustFab to figure this all out, they essentially called me a liar. Their manager got very rude and sarcastic and read the terms and conditions for the promotions and sales out loud to me. He made sure to point out that multiple promos can't be used together. I tried to explain that I talked to their consultants and that they were the ones who applied the promotions to the order while they were initially helping me, but he insisted that I was wrong. How can a company say they are charging you $18 and then take $75 out of my bank account. This site is a complete scam and they have the worst customer service I have EVER experienced. Just trying to cancel your membership is a hassle. If you take anything from this long and ranting review, DO NOT TRUST JUSTFAB!
Hello Elizabeth,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best,
Nelle
I have not used my justfab account in some-time. I logged in and discovered I had 0 credits. This is not the first time this has happened. I remembered getting an email a few months back stating my credit was being converted to a certificate because it had been a year since I'd order anything. I've been unsuccessful in receiving a response, my credits, or an EXPLANATION! I'm more than UPSET!
Hello Deymonet C.,
We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
I was surprised by how cheap it is on Black Friday deal, a boot for $11, but justfab automatically charged you for VIP membership $39.95 monthly without me knowing. I tried to cancel the membership by live chat, but they instead ask me to skip the VIP this month. I think need to called them instead. I don't want to be charged at all in the future.
Hello Michelle,
All feedback is important to us. We strive to provide excellent customer service, so our Member Services team will be contacting you within 48 hours to resolve your issue.
Best,
Clark
This company took a 126.00 out of my account for VIP member ship, for kidfab, and another 39.95 for something else and I have $25 overdraft fee. Im so mad I cancel everything. I had bill to pay today like my electric bill and internet bill I hope they don't cut me off.
Hello Monique,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Never got shoes. Spend over 105 pounds.
They say its been delivered and when I check Hermes delivery, they say they never got item yet.
They are a thieving company
Hello Nadia,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
Yes you have to remember to skip the month but it is a great website and has brilliant offers. If you buy often enough like me they give you credits. I earnt £45 from referring 3 friends! And then they gave me a £20 credit for free twice! Seems too good to be true but it wasnt, and their customer service is brilliant
I forgot once and rang up and they refunded me the £35, love the website and the shoes been a member for over a year and really pleased
Hello Coral,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
My daughter bought some boots in August for $15.87. She thought it was a great deal until we realized we were getting billed $49.95 a month. When we caught this in December, we called and cancelled the VIP membership and asked for credit on this insane and surprise monthly charge. They gave us credit for 3 months, but not the 1st month. So the boots actually cost us $65.82. Not a great deal after all. Watch these guys. I wouldn't do business with them!
Hello Joseph,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
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Hello Samantha,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy