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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Hi everybody, be aware that this company or website or whatever charge you $39.95 monthly either you have shopping or not. If you contact them to refund your own money for not doing any shopping, they won't do that. They charged me 3 month in a row so far, each month $39.95 and just now I notified. So unhappy with "JUSTFAB", I want my money back.
Shoes arrive as expected. Always fit just right. Packaging of the shoes are carefully done.
Hello Doreem,
It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
I've ordered several shoes/boots and each time the items look great online but when I get them they are such low quality. The boots seriously feel like plastic! I've never even worn anything I've purchased. Time to cancel and move on.
Hello Krista,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I love the boots I purchased. JustFab has good products the only down side is you can't get the discount sales and use your credits, it's either or.
Hello Lindsay,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
Great experience with the associate. Great information. Associate very knowledgeable of the information
Hello Vanessa,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
I love JustFab! Always very happy with my purchase! Everything is high quality and seems to uphold and lasts for a long period of time!
Hello Marsha,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
I am a Justfab VIP shopper. 39.95 is taken out of my account monthly if I don't skip the month. What I don't like is that I could not use my $39.95 (which was sitting in my Justfab acount) for the Cyber Sale! If I used the money the Items would have been full price! Really ready to CANCEL my account! I Don't feel very VIP
Hello Sean,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
The Just Fab website is easy to use! Great search abilities and quick easy check out.
Hello Sherryl,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
I ordered several pairs of shoes from Just Fab, they all looked cute on online but the quality was mediocre once received. It was not worth the membership fee especially because if there was nothing else I was interested in, they wouldn't refund my money. You have to purchase something and if they send you the wrong item and you get them to resend you what you ordered they restart your membership automatically before they fix what they messed up. Luckily I caught this before it charged me again. It just was not for me. I like good long lasting quality shoes even if it is a bit more expensive. I don't need a new pair of shoes every month, that is not in my budget or lifestyle,
Hello Kimberly,
We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great boots, only wished i knew that the sides were "open" held together by a ribbon, let's cold air and one can feel the cold air when not wearing long socks or leggings. Other than that they're great.
My advise would be to read the reviews and size charts before you order anything, in order to avoid any inconvenience. They have wide variety of amazing stuff at very reasonable rates. Reviews are totally genuine so no way you can fall for some cheap clothing or shoes, etc.
Hello Aqsa,
Thanks for the shout out! We're glad you enjoy our unique styles. At JustFab, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone at 866-337-0906 and Live Chat from 6am - 6pm (PST) 7 days a week.
XO,
Ivy
Fast and easy, no hassle. Lots to choose from. Love that fact that everything was on sale
Hello Debbie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
Just about products are awesome. There is a wide range of products, service is fast. I always get compliments.
Hello Lisa,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
There's a lot of options, and you can get great deals. However, I've found a lot of the shoes are not super comfortable.
Hello Cassandra,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I wanted to cancel my VIP membership but they would not pick up my calls. I did not sign up for a subscription. My mom just wanted to order boots ONE TIME only! Please stop charging my card, and pick me my calls. Thank you.
Hi Moiz,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I've been ordering from JustFab since about 2012/13 or 14 and I've always been very pleased with each of my orders. I've gifted some items purposefully or I've decided to do so after not having the opportunity to wear an item. Either way, I always receive quality products and that's important for my continued loyalty.
Hi Carla,
Thank you for your awesome review! We are so fortunate to have members like you who continuously admire our products and services. Have a FABulous day!
XOXO,
Jane
Purchased a pair of shoes, charged me four times and when called, was hung up on. Woke up the next day and charges were gone but so was my order, and now sale is over.
Hi Angela,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Loved all the shoes I got, got a bag for my friend and she loved it! Everything is cute and fits greats!
Hello Emily,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
Love the 2 pair of boots I ordered. Very comfortable and great price but because I'm retired I don't need as many shoes.
Hello Arlene,
We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and FAB items. We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bita,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy