JustFabReviews 10,359

So recently placed an order for some boots which upon arrival were appalling and a really poor quality. Then this morning i'e had a notification from my bank to say that Just fab without my permission have taken £35 out of my account to apparently make me a VIP member. Following my call to Customer Service I was told it will take up to 5 days to get my money back... I am appalled and the is misuse of data. Surely that is an offence.

Seems like a good idea at first, until your credit card gets charged the $39, its nearly $55 CAD. Then you have to pay the $10.99 shipping on top! If you pay a month, they give you a credit of the $39 but a lot of their seriously low quality shoes are $45, so you have to pay the additional.
Also, they partnered with shoe dazzle, another low quality brand and you get their shoes without even knowing it until you receive the box at your house. The shoes are way too expensive for the quality, and their winter "boots" have no grip for Canadian weather, in other words, they have no tread and are slippery AF! I almost died walking on my sidewalk! If you manage to find a pair of shoes in your size, they won't last long if you wear them regularly cause of the quality.
Not to mention their cash grab, the fact that you can't cancel online. Not only do I have to call to cancel my own subscription, but they have hours of operation which makes it way harder.

Phone number for customer service just gives a bunch of "offers", cannot get a live person on the phone, chat feature extremely frustrating when I clearly stated their system would not let me apply my 7000 pts & fully charged my credit card
Advised them I needed a phone number where I could speak to someone & was given the same number that I said I could not get a live person
I've been a member for a long time & this is completely unacceptable.
End of chat person finally states can do what I originally asked. And ENDS chat!

I JUST CALLED TO CANCEL MY MEMBERSHIP AND AFTER THE LONG WINDED PLEASE DON'T LEAVE US SPEECH YOU'LL LOSE YOUR VIP CREDIT, THEY DEIGNED TO CANCEL ME. I THEN ASKED FOR A NAME AND REFERENCE NUMBER, I GOT THE NAME AFTER A LITTLE ASSERTIVENESS, BUT WAS PUT ON HOLD FOR 8 MINUTES WHILE THE POOR LITTLE LAMB WENT TO GET A MANAGER. TO GIVE ME A GODFORSAKEN REFERENCE NUMBER. APPARENTLY I HAD TO WAIT TWO DAYS FOR A MAGICAL EMAIL CONFIRMING MY REQUESTED IMMEDIATE CANCELLATION OF MY ACCOUNT. UNACCEPTABLE. JOSH L WAS ABLE TO PROVICE HIS WHOLE NAME BUT NO REFERENCE NUMBER FOR ONE CALL? JUST DON'T BOTHER MORE TROUBLE THAN ITS WORTH.
STILL WAITING FOR A MANAGER TO HOP ON THE PHONE WITH MY SIMPLE REFERENCE NUMBER FOR MY CSNCELLSTION OF MY ACCOUNT... STILL WAITING... STILL WAITING... OH MANAGER WHERE ARE YOU?

To get the great prices you need to be a vip member. Yes, they do charge you every month but that money "credit" goes towards shoes you buy. Heres the catch. If you wanna stay a member but not pay when they want you to just skip every month. You can skip as many times as you want as long as you do it before the 4th of each month. Yes, i forgot to skip every now and then but thats ok, i just save my credits until i need a new pair of shoes. Its simple

I dont think think I will attempt to order from JustFab anymore. Everytime I find a pair of shoes/boots/flats/ or heals that I really really like JustFab NEVER has them in my size or the color I want. They have always been "OUT OF STOCK" I will even go back a week or two even a month or so later, periodically checking if they are back in stock. NEVER. So I quit. If you're going to advritise product, at least keep it in stock. Or take it down.

The sizing of the clothes were off. Examples: I purchased 2 pants in the same size - one fit the other didn't. I bought tops in bigger sizes and the body was roomy (which I loved) but the arm pits were tight (I literally broke a sweat trying to get it off, I got so frustrated to the point I started crying).

My first thought was that the shoes were cute and I couldn't believe these shoes were only $15 each but within the month of wearing them I realized you get what you pay for... majority of the shoes are uncomfortable (like wearing over engineered cardboard but cute to look at) and the 2 pairs that were comfortable, the stubs/grips on the heels came off.