JustFabReviews 10,359

I purchased a pair of boots from justfab a couple of months ago for around £8... or so I thought! I then read my invoice stating they were £35 but on my bank statement only £8 had come out. Checked my statement last night to find they have taken £35 from my account each month since buying the boots which I wouldn't have bought for £35 to begin with! So I call and get through to some girl called 'Tanya' who finds this highly amusing and tries to offer me 20% off my next shop! I politely told her where to stick it and asked she returned my money since I have no recollection of joining some VIP rubbish but she would not give me my £70 back! I paid through PayPal and not sure how to get it back! Can anyone help?

Bought something for my daughter last month - yoga kit - using Paypal - was not even aware I had set up any kind of account and absolutely not ticked any box giving me some blooming VIP membership - which apparently give this Just NOT fab business permission to take money out of my account every month towards stuff I haven't yet ordered! Gobsmacked to find £44 taken from my account today - daylight robbery! Did manage to get through and have been told I will be refunded and my account closed - I live in hope. Was told I had agreed to this insanity when I bought the items - arghhh! DO NOT GO NEAR JUSTFAB.

THIS IS ONE OF THE WORST ON LINE COMPANIES TO BUY FROM. THE PRODUCTS ARE SO CHEAPLY MADE AND THE CUSTOMER SERVICE IS A COMPLETE JOKE!
THE OWNERS ADAM GOLDENBERG AND DON RESSIER MUST BE LAUGHING ALL THE WAY TO THE BANK, STEALING MILLIONS OF INNOCENT PEOPLES MONEY.
KIMORA LEE SIMMONS IS THE PRESIDENT AND CREATIVE DIRECTOR OF THIS JOKE COMPANY, DOES SHE HAVE HER HEAD BURIED IN THE SAND? INVESTIGATIONS ARE ONGOING RE; THIS COMPANY.

I've only order one item from this site, and it was a purchase of a bag. When the bag arrive it was nothing like the picture. It was HUGE, almost look like one of those weekend bag. The bag on the model wasn't even that BIG, it was a medium size black satchel bag. Anyways, I called and wanted to cancel my membership because I didn't feel the need to keep reminding myself every single month that I have to "skip" each month if I didn't want to get charge $40. I called customer service to have my membership cancel, the customer representative was talking my ear off about staying with JustFab & I told him No, I'm sorry I want to cancel since I'm sure I won't be purchasing from them anymore. He put me on hold for 20 mins! Why? I hung up and called back and it was the same guy I've spoken to earlier. REALLY?! I'm so done. I will never ever ever buy from this website again. Worst customer Service ever.

So I got these shoes from justfabfor my mom's Christmas present and I thought it was a really good price because it was only about $12. After awhile I noticed that every month $40 was being taken out. I didn't know where this money was going so I callled them and they said that I was a vip member, but I never signed up for it. They said they would refund me for those 4 months and that they would cancel my membership. Don't buy anything from justfab. You might think that your'e just a guest member and only have to pay for those pair of shoes that you bought once. Though in reality there are scammimg you for your'e money. Please read everything before buying something online and don't do what I did!

So I was a "VIP customer" and ordered a couple of items that I did not return within the 30 day policy. I contacted the customer service area to ask if they would please consider making an exception as I wanted to make an exchange rather than a return. The clothes I ordered did not fit AT ALL and I figured I could exchange them for shoes. However, after explaining the situation to the woman who answered my call, she replied that "they're sticking to their policy and 30 days is more than ample time to return the items". Bear in mind that the items I ordered are STILL BEING SOLD so it's not as if they would be stuck with outdated inventory. And what really irritated me was that while they consider that 30 days is more than enough, they have no issue charging my credit card and keeping my money endlessly until I find something I like. Since an exception is not something they are willing to consider, JustFab is not a company I care to continue giving my hard earned money to. So as soon as the woman indicated I was not going to be able to exchange it, I said I wanted to cancel my membership and in her heavy accent she proceeded to inform me of how this cancellation would result in me "losing all the great benefits that a VIP meme we enjoy". Puhlease... If they'd rather lose a member and potential business for not wanting to exchange items, they're not worth my loyalty or money. Don't waste your time with them

So I have been a customer for like 4 years now. At first I liked it because it was easy and I really like their stuff. Then... they started making everything lower than $39.95 which you think is great right? WRONG! Because now you cannot use the $39.95 they debit from your account every month to pay for it. You have to pay that amount only. At first it was not bad and worth it but now everything seems to be less than $39.95 so no matter what they are always holding on to that $39.95 EXCEPT if you do not buy anything for that amount it just keeps accruing each and every month. I now have 9 credits with NOT 1 THING I WOULD ACTUALLY LIKE TO PURCHASE THAT IS WORTH $39.95. Back when I had only 5 credits to use (I was working a lot and never found anything I would like and hoped something good would come along for $39.95 but it never did so they kept adding up, I had too much faith) I went online to try and buy some things. I finally made an executive decision to buy 5 things each worth $39.95 and then cancel JustFab forever... WRONG AGAIN. They had some special deal going on (that seems to always go on) where I get 20% off of an item, meaning I have to pay $31.96 and cannot use my credit... I called customer service not only because of this but because even after they wanted me to pay that it still did not show that 1 credit in my account! BTW it is really hard to get a hold of customer service if you work a normal day job considering that is their hours too!
So this woman decided to give me another 20% off making me pay ANOTHER $31.96! No one understood what I was saying...

I want to delete my account but that is $360 waste and I still cannot buy anything I want w/o it making me pay for it even though I have the credits... and yes I know I have to pay for taxes which is a lot but I still and willing to. It is just $#*! they have become so manipulative to everyone and they don't even have as cute of stuff anymore. Even their freaking jewelry stock has lessened.
I am willing to use my $39.95 credit to pay for shirt that is actually cute and only $12.95 as long as I can just get what I feel is my moneys worth and then stop paying them.
If you are reading this and having the same problem then cancel them now. Do not let it get to almost $400 and still have nothing you can buy or even want to buy!

OKAY, I ADMIT; THE BOOTS I PURCHASED IS CUTE. AND I BOUGHT THEM 9/2015. JUST RECENTLY IVE NOTICED THAT I HAVE BEEN GETTING CHARGED $39.95 FEB/2016 AND MARCH/2016. LAST MONTH I EMAILED THEM REGARDING THAT. I HAVE NOT GOTTEN A RESPONSE. I ASSUMED THEY SEEN IT AND GOT IT FIXED. I RECENTLY LOGGED ON MY BANK ACCOUNT TO DOUBLE CHECK AND NOTICED I WAS CHARGED AGAIN. I GAVE THEM A CALL AND THEY TOLD ME THEY WOULD REFUND MY MONEY. I WONT RECEIVE IT TILL 5-7 BUSINESS DAYS. AND I CAME ACROSS THIS SITE AND READ A LOT OF NEGATIVE REVIEWS. I GAVE THEM A CALL AGAIN TO CANCEL MY ACCOUNT. THEIR RESPONSE WAS "I UNDERSTAND THAT YOU FEEL THAT WAY BUT WHY DONT YOU USE YOUR CREDITS FIRST BECAUSE I SEE THAT YOU HAVE $127 THEN YOU CAN GIVE US A CALL TO CANCEL" BUT AS IM LOOKING AT THE SCREEN, IT SHOWS I HAVE $0 BALANCE. I TRIED TO REMOVE MY BANK INFO BUT THERES NO WAY I COULD. I CALLED AND CALLED THEM BUT THEY STILL TRIED TO TALK OVER ME AND TELL ME TO USE MY CREDITS. I PUT MY FOOT DOWN AND TOLD THEM JUST CANCEL IT. THEY DID. I HOPE. I WILL ALSO CANCEL MY BANK CARD AND GET A NEW ONE. I HOPE THIS MESSAGE STOPS YOU ALL FROM PURCHASING FROM THEM BECAUSE ONCE YOUR INFO IS ON THERE, YOU CANT DELETE IT.

The to make a purchase is with a credit card that they will keep on file. The only way to really disconnect tides with this company is to cancel your credit card (once they have your credit card information it is virtually impossible to cancel your membership). When there is a problem (and there will be a problem) trying to get any answers or try to resolve the matter is almost impossible. No one seems to know what is going on or how to fix it.
These people are making millions of dollars being crooks.
FYI Shoedazzle is owned by the same company (people)

I first used this company in 2013 brought a pair of boots after £35 came out my account I was not aware this was going to happen maybe I did not read the small print correctly apparently. Anyway I called up they agreed to cancel my card no payments were taken since until now February 2016. Apparently as I am on a VIP account they can take this payment? Really 3 years later and they took 2 payments within 2 weeks. I cannot see how a company has the right to take payments 3 years after paying as a guest for 1 item. They don't listen over the phone and just read their scrip's in front of them. Will not be using this company again. They are a joke and wont refund my money awful company