JustFabReviews 10,359

I had placed a previous order with Just fab so im guessing thats how they obtained my details. This Sunday (Bank holiday sunday) I accidently clicked the wrong button when browsing for some shoes. When i got an email saying i had placed an order for £35.00 (THAT I DO NOT HAVE). I emailed them immediately and then three times over the space of two days to CANCEL my order but they emailed me back saying i had no way of cancelling my order at all. Apparently i have to refuse my parcel (which is going to my work warehouse) so i need be there to refuse it (HIGHLY UNLIKELY) and then wait 6 weeks for a refund! This is the worse customer service i have ever received and i will be writing reviews everywhere to warn people from using this AWFUL company. I work at a company with a very high success in customer service so i know what im talking about. Now i am £35 out of pocket for a silly mistake. Absurd

I signed up knowing that they would charge 39.99 every month but I was willing to do it for the cute boots I got for over $10. Then this business started going downhill for me. 1. the boots are not well made, the zipper were broken on the boots so I had to get them exchanged, the second pair got the same problem! Then I figured for 10 bucks it's too much work to get them exchanged so I just let them go. 2. I use to be fine with them charging me 39.99 and I can still shop later. Well, let me tell you it's not worth it! I got total of 4 items from them, and I currently own NONE! I wore them once and donated them to goodwill! They are not worth the money people! They belong in the dumpster! For the past two month, I've been very busy and forgot to skip again! (God damn it) Now I have two account credit sitting in my account. The shoes that I am interested in buying is 24.95, and you can't use your credit towards items worth less than 39.99! You have to pay 24.95!

DISCLAIMER: The site is not a scam. The VIP membership surcharge is plastered throughout the site. It's just annoying to remember to "skip" each month (they only give you a 5-day period to avoid being charged each month). HOWEVER, avoid this site at all costs. Their products are cheap and the reviews on the site are obviously bias.

Sadly, I was reeled in by this company's promotional deal of receiving your 1st pair of shoes for 75% off. Hopefully, this post will steer away others from making the same mistake I did, which was trying to buy shoes from this company.

I ordered two different pairs of boots and both of them were poor quality. The zippers were difficult to zip up and one of the boots' zippers were scratched (it didn't help that it was coated in cheap paint either).

They also ship the boots in a shoe box that's only covered by a thin, gray bag (no bubble wrap or Styrofoam peanuts). Sadly, the second pair of boots came in a slightly crumpled box.

Obviously, I returned both of the shoes, BUT they charge a $5.95 restocking fee if you want it to be credited back to your account. Furthermore, I didn't even receive a confirmation email confirming that they received my return! Luckily, I kept checking my statement until it popped up.

To sum it all up: poor quality, terrible return service, and apathetic customer service.

Justfab is THE WORST company I have ever dealt with. The customer service agents literally have no souls and are the monsters under your bed. They will bleed you dry once they get ahold of your PayPal or bank account. They are the kind of people that would gladly stick a knife in your back and smile while doing it. I recently "cancelled" my membership as soon as I realized I was charged their monthly fee. I was told I would receive my VIP monthly fee back. I spoke with 8 different representatives in two weeks about where my refund was and each person told me something different in order to keep giving me the run around. I was told I would receive it within 5-7 business days. After 7days I was told 5-10 days. After 10 days I was told I would receive an email to forward to my bank confirming my refund. The bank couldn't do anything with the email because I used PayPal. So I contacted again was told since I used PayPal it would take 10-15 days. Feeling uneasy about everything I contacted again via live chat asking someone else how long it takes to receive a refund through PayPal and was told 5-10 days and that PayPal is at fault. So now I know for a fact they are bull$#*!ting me. So I reach out to PayPal account services to have a conference call with justfab and long story short they never cancelled my membership, never refunded my money and we're giving me the run around probably stalling the issue till they could charge my card again next month. PayPal Custer support asked the justfab customer represemtative for their employee ID # and they refused. I will NEVER shop there again and I hope no one else falls into their scam either.

Its a shame zero stars isn't an option.

Lost my bank card, ordered a replacement but didn't update my card on JustFab (for obvious reasons). Checked my bank account this month to find that I'd still been charged.

Apparently they had contacted my card company to get my new card details...

Got two pairs of boots about 6 months ago. I have to say they were ok quality, but am sure had I shopped around, could have found similar boots cheaper. Just fab took £70 out of my account before i'd realised, Upon phoning was told in a unprofessional manner that I'd entered into a monthly contract. They were told that I wanted my money back and to cancel the contract immediately, After an hour of arguing, they agreed to repay me £35 and that the other £35 would be a credit note to spend in the store. After a further 3 telephone conversations the money finally went back onto my account, but i'm left with a credit note that I cant find anything I like to buy with!
To all the people who are struggling to get money back, I say stand your ground, dont take any of their crap and keep phoning and pestering them if need be. Companys like this should be banned from selling, and need people with bad experiences to complain and write reviews!

This WAS about a year ago, but my mom ordered these adorable ankle boots off JustFab. They only had the picture of the outsides at an angle but she was fine with that.
When she got them they had no zippers on the inside like we would assume they would.
LEATHER ANKLE BOOTS with no zipper.
Even using a shoe horn and trying to cram her feet in got nowhere.
What kind of site sells things you can't even put on? Do they have people try on their designs first?

I bought some clothes in Febuary 2016 and was told on the website, if I signed up for VIP membership I would get a great discount - so I did. What was not made clear though was, that by doing so they charge your account every month $39.95 membership fee.
I contacted the company as soon as I realized that I had been charged in March and in April. They were rude and unhelpful and told me I knew what I signed up for.
I contacted Paypal and they helped me to contact justfab again. We were in a conference call and the justfab rep was rude again, put us on hold and then told us: sorry but you will not get a refund.
Paypal is now escalating the claim on my behalf!
Unbelievable practices! Don't sign up for VIP membership!

Back in 2013 whilst struggling with severe addiction I ordered a pair of boots and unknowingly signed up to their VIP membership. 10 months later upon release from residential rehab (where I had no access to internet and was not able to receive external post) I found that they had been taking £35 per month from my account. I phoned them as soon as I realised what they had been doing but they refused point blank to refund the money as it had been "converted" to credits. I have since attempted to buy clothes from them and use my "credit" but every time they have had to be sent back due to being the wrong size or just plainly badly made. I have tried again today to get my money refunded even offering to send in Drs certificates to back up my story but was told that "I should contact my bank and see what they can do". I will never use JustFab or recommend it to anyone and I suggest that neither do you!

My mother used to order from them until she seen every month they were taking money out of her account and when asked why they had no reason behind it all they told her was that she had to " skip this month " every month, she decided to cancel her membership and they kept forcing her to stay but she had no interest. My experience with them recently has also been horrible I ordered a pair of shoes from them and for some reason they got sent back to their warehouse when I told customer service I wanted a refund they insisted I just take 10% off my next purchase I told them no I don't want it I want a refund I got my refund the same day and it wasn't even the full amount these people are full of ****

I brought a pair of boots at the bargain price of £12.70 back in december with my credit card. This month my credit card statement came in and i could not work out why i was still at my limit when i hadn't used it for a month. Then i properly looked and looked back on previous statements to find that just fab the robbing ba****ds have been taking £35 a month. So my cheap boots have now cost me over £200 quid. When i called them they said i couldn't cancel this vip thing that i never realised i had signed up for. Be very careful of this company. They are screwed now as i have cancelled my card and i will never order from them again!

Worst experience with online shopping I have ever had both in customer service and quality. I was first sent a pair of shoes that were used with scratches and called to ask for a new pair, needing them for an upcoming event. They said they would send me a new pair within a week but never received them. I called back after not hearing back for 2 months and they said the person closed the case and I couldn't get a refund. After talking to higher up administration for hours I was given my refund. After being a monthly VIP customer for 2 years I was upset and asked for some compensation, all they offered to me was 20% off my next order. So I cancelled my VIP monthly membership and they revoked my discount. WORST COMPANY EVER

So I bought sandals... SANDALS from this company once about a year and a half ago. Just found out a week ago they have been charging me $40 every month for a year and a half, I was so angry. That's over $500, I called the company and threatened to sue and take them to the better business bearue.(BBB), they refunded me $440 and chose two items to use up rest of the credits, then canceled my membership. They hassled me and tried to refund me as little as possible, but no, they can legally give you your full refund if you threaten them to the BBB, and I knew this, so they eventually gave me back my $440. Hope this helps for the people who say they couldn't get their refund back, you CAN.

They don't want to keep your repeat business. The clandestine way that they take your
Money and refuse to give it back is disgraceful. They had £70.00 of my money I've got back £35.00 and I will not let it rest. I want it all back. The Customer service dept - so called Fashion Advisers are so deceptive they are trained to go round and round to were your down.
The company is just a legal scam - they found a way to get your money and they are milking it. Just think of the interest they are making on your money. Those people that write good things about the Website are staff. Its a CON CON CON