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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I bought two pair of flat suede booties. The quality and cut of the boots were fantastic. Economically I couldn't have done better anywhere else. Can't wait to wear them.
I've gotten some cute things over the years, especially shoes. My main problem is that I've paid for lots of credits by forgetting to skip the month, but now I want to use those credits so I can't cancel my membership which leads to more credits accumulating - vicious cycle. The shoe quality isn't always great and they scuff easily, but they are cute and cheap. And a few have lasted for years
No one sent an email about any issues I had to call them. Also live chat couldn't help. Just dissatisfied with this experience. 1st time so I won't trip to bad but they gotta communicate better if there are issues with orders
All items I ordered fit great. True to size and good quality 👌
I love the items I purchased. The pants were true to size, but the jacket fit small. I was able to return the jacket for a larger size easily. I look forward to receiving the new jacket to m akee my outfit complete.
I have been happy with the shoes/boots I have purchased, they arrive sometimes within 24 hours. The membership plan is a gimmick that may cost you unexpected money so be vigilant the first of every month to "skip the month". Trying to cancel membership is a hassle. The phone/chat people have to follow a script trying to prevent loss. So, great deals are possible just be aware what you are signing up for.
Hello Joy,
We're glad to hear that you've been pleased with the quality of the items you've purchased and that you've experienced prompt delivery. It's always our goal to provide high-quality products and efficient service, so it's wonderful to know that we're meeting those expectations for you. However, we're sorry to hear about the difficulties you've faced with our membership plan and the cancelation process. We understand how frustrating it can be to feel caught in a situation where the membership benefits are overshadowed by unexpected challenges. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I placed my order on August 3,2024, but have yet to receive it. The only communication I've received is a 30% off discount for my next order, which I won't be using any time soon. I would appreciate an update on the status of my current order.
Order #*******336
Hello Tia,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Therefor I can not quot your club until I use my credits but then I get. Hates again. It's very frustrating.
Hello Stacey,
Thank you for reaching out and sharing your thoughts with us. We're truly sorry to hear about the difficulties you've been experiencing with your membership and the associated charges. We understand how frustrating it must be to feel stuck in this situation, especially with the repeated charges and challenges in using your credits. Your concerns are duly noted, and we're committed to ensuring that you're taken care of, so we'll be sending you a private message now.
Best,
Allison
I still have not received my full order. I ordered more than two weeks ago and have been receiving emails that my order still hasn't shipped.
Hello Mya,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I still haven't received my last order. It was cancelled and reordered
Hello Lora,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Received my order & was well packaged and just what I ordered
I became a member and picked out 6 pairs of shoes. I only got one pair. The rest had a delay in shipping. It's been 3 weeks and I logged in to my account and the shoes that I was waiting on were no longer pending shipment. I didn't get notified that something was wrong and the company was removing the shoes from my cart. What's the point of being a member if you are not going to get the shoes you've picked.
Hello Erica,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the issues you've encountered with your recent order. We understand how frustrating it must be to select multiple pairs of shoes and only receive one. We apologize for any inconvenience caused by the delay in shipping and the lack of notification regarding the status of the remaining items in your order. It is certainly not our intention to leave you without updates or to remove items from your cart without proper communication. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
Always love a good sale! Quality shoes every time!
I like the app, it has a good quality images and is easy to use. However, I can't use any of the 'professional' photos because my face changed so much, that it doesn't look like me at all. So, great to have fun, not for professional purposes though.
Hello Isadora,
Thank you so much for your feedback! We're glad to hear that you like the mobile app and find the quality of the images and ease of use to be commendable. We work hard to provide a user-friendly experience with high-quality visuals, so it's wonderful to know that these aspects are meeting your expectations. However, we understand your concern regarding the 'professional' photos and the issue with your appearance not reflecting how you look currently. It's important to us that our tools are useful and relevant for all your needs, including professional purposes. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I never got my package and I still got charged for my monthly fee after shopping this month.
Hello Zeneta,
Thank you for bringing this to our attention. We're truly sorry to hear that you never received your package and that you've been charged the monthly fee despite the issue with your order. We understand how frustrating this situation must be, and we want to address both concerns as quickly as possible, so we will be sending you a private message shortly.
Best,
Allison
I was unable to complete my order for my first purchase. She provided suggested tips and advice and I was soon able to complete the transaction.
Hello Myia,
We're truly sorry to hear about your recent experience with our website. It's sad to know that you encountered difficulties with completing your order. We understand how frustrating this must have been. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Always had fast delivery and a quick solution if there was ever a problem
I contacted JustFab as my purchase on August 2nd is still sitting at a shipping facility in Norton, MA since 13th of August according to tracking. They told me it's not unusual and I should wait until after the 25th to receive it and then contact them if not received. I purchased these jeans for an event this upcoming weekend which at this point won't be arriving it seems. Customer service didn't seem concerned with my concern. Most likely I'll be canceling. I've been with them for quite a few years. Lisa James
Hello Lisa,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the delays with your order and the frustration you've faced. We understand how disappointing it must be, especially with your upcoming event. We want to assure you that your concern is important to us, and we regret that our previous communication did not reflect the urgency of your situation. Your long-term loyalty means a great deal to us, and it's disappointing that your experience did not meet your expectations. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Pretty satisfied with this site. Careful with my selections and never buy shoes.
Never received my order it was returned and then I was told it was out of stock but when I went online it was in stock
Hello Jasmine,
Thank you for bringing this matter to our attention. We're truly sorry to hear about the difficulties you've experienced with your order. We understand how frustrating it can be to expect a delivery, only to find out it was returned, and then discover conflicting information about its availability. This situation is definitely not the experience we want for our customers. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
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Hello Trinette,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad