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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Have not yet received my order, it was to be delivered by today the 20th and still waiting. They order details was not sent to my email to track.
Easy to purchase and came quickly. I love their flat boots that are knee high.
I ordered several pair of shoes on August 3rd, 2024 and one pair was shipped out quickly and I received within a few days and was impressed. Unfortunately the other 3 pair of shoes have not even been shipped out yet (as of August 20th) even though it said it would take between 6-14 days. I understand delays happen but better communication as to why my purchase has yet to be shipped out would be appreciated. I was offered a 30% off coupon for my next purchase but I am unsure whether I will shop with JustFab again if it takes 3+ weeks to receive my items.
Hello Amanda,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not be able to receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Ordered on 08/11 and still have not been told when it will be in stock to ship.
Hello Marcie,
Thank you for reaching out to us regarding your order. We understand how frustrating it must be to have placed an order and still not receive an update on when it will be in stock and ready to ship. We apologize for the delay and any inconvenience this has caused. We understand that waiting for an order can be very frustrating, especially when you're unsure about its status. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
Have not received my products. I ordered three pairs and have only received one pair. I have received apology emails but no status of date of shipping.
Hello Yaney,
Thank you for reaching out and letting us know about the issue with your order. We sincerely apologize for the inconvenience you've experienced with receiving only one pair of the three pairs of shoes you ordered. We understand how frustrating it must be to receive incomplete orders and not have clear information about the status of the missing items. Your concerns are duly noted, and we're committed to ensuring that you're taken care of, so we'll be sending you a private message now.
Best,
Allison
Well if I could leave zero stars I would. First order it never shipped so had to cancel and reorder well that order never shipped canceled that order and reordered again. This time it shipped but never arrived. I at least got my refund but I was extremely disappointed as I never got my order and it was just a hassle all around
Hello Lacey,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Received products and everything was smooth sailing with order and delivery.
The shoes I ordered arrived scuffed and scratched, but it wasn't worth the cost and time to return them.
Hello Brione,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that the shoes you received arrived damaged. We understand how disappointing it can be to receive items in less-than-perfect condition, and we regret that this has been your experience with us. We strive to deliver products that meet high standards of quality, and it's clear that we fell short in this instance. We will send you a private message right away to address this efficiently.
Best,
Allison
I wore out my 1st pair of combat boots. These were a perfect replacement.
JustFab has been my go-to for all of my seasonal footwear! The partnership with Dream Pairs has now solidified JustFab as my personal favorite shoe store for ALL occasions!
I don't love the auto charge. I don't always remember to cancel since life gets busy. I was looking for items to spend my 4 accrued credits on but the shipment has been delayed.
Hello Aeryn,
Thank you for taking the time to write to us and express your thoughts regarding our VIP program and your order. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Ordered 4 items and have only received one. The other three were supposed to be delivered today, but were not. It's been two weeks. The next day I ordered 4 more items and they haven't even been shipped.
Hello Siubhan,
Thank you for reaching out and letting us know about the issues you're experiencing with your recent orders. We're truly sorry to hear about the delays and confusion surrounding your shipments. We understand how frustrating it must be to receive only one item out of four and to face further delays with your subsequent order. We strive to provide you with an enjoyable experience, and it's clear that we fell short in your case. We will send you a direct message now to address this promptly.
Best,
Allison
Part of my order was never delivered. Did not receive any communication around why or around getting a refund
Hello Dina,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Everything is working out fine. I wish it was easy to pause or skip a month on your subscription. Honestly doesn't seem to be too easy to allow that to happen on my account.
I have always found Justfab products to be excellent quality for Great prices!
Order said it was shipped and there has been zero progress since.
Hello Jessica,
Thank you for bringing this matter to our attention. We're truly sorry to hear about the delay you've experienced with your order. We understand how frustrating it can be when an order is marked as shipped but doesn't show any progress. We appreciate your patience and want to address this issue as thoroughly as possible, so we will send you a private message right away.
Best,
Allison
I do love the clothes and sizing. Overall happy with my purchases. However I've been purchasing for years and am confused by the new point system. Each time I call to ask about it the customer service member doesn't seem to know what I'm talking about. Hopefully all new employees, because I feel like I'm going crazy.
Hello Jessica,
Thank you for taking the time to write to us and express your thoughts regarding our new point system. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Both shoes are comfortable and beautiful. Package arrived on time. No damages.
Able to order what I need. Items arrive when stated. Able to return, if necessary.
I bought a white slippers 2 wks ago. I am yet to get the slipper. I paid express shipping to expedite it but as I type this, I am yet to get my slippers
Hello Abiola,
I'm truly sorry to hear about your recent experience with your order. It's frustrating to have paid for express shipping and still not have received your white slippers after two weeks. Waiting longer than expected, especially when you paid for expedited delivery, can be disappointing. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sally,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad