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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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The representative had absolutely nothing to say about my order and only told me to cancel it. I just want to know when my order will come
Been waiting weeks or my order with zero updates. Wish I'd never signed up for this monthly charge.
Hello Jamie,
We are really sorry to hear about the delay with your order and the lack of updates. We can understand how frustrating it must be to wait weeks without any information. It's also concerning to hear that you're unhappy with the monthly charge. Your feedback is important, and we'll make sure it's shared with our team to address these issues and improve our service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I love this company! Website is very easy to use. Nice deals on site.
I still haven't received majority of my order and I called and spoke to one of your representatives last week and they still haven't shipped the rest of my order. I'm very dissatisfied with this brand.
Hello Hana,
We're really sorry to hear that you're still waiting for the rest of your order. It's understandably frustrating when you've been promised a resolution and it's not delivered. We can see why you're feeling dissatisfied, especially after reaching out to our Member Services Team without getting the issue resolved. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Material Quality is APlus. I Order size up and on me it is still too small. Going to try exchange really like the style!
Really comfortable bright pink leggings and actually perfect match for a sweater dress I just bought which really mad me happy
I do not appreciate your new rule for skipping the month. I have now been informed if you make a purchase before the 5th and Now but not before do not skip the month a purchase for that month has been made and you still charge for a credit. Kind of double dipping I'd say. I have been a client for many years but I think when my credits are used I'm done with JubFab. I used to credits this month and you still charged for another 49.95 credit. With
Hello Nita,
Thank you for taking the time to leave a review. We completely understand your frustration with the new 'Skip the Month' option. It does feel like a double standard when you're charged despite making a purchase, especially when you've been a loyal member for years. Your feedback is important to us, and we value the opportunity to resolve this. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth
I order wide shoes when you have them. But something is different. The last 3 pair of wide I ordered are like extra wide. I'm sending this current extra wide back. I order 2 pair of 11 tennis shoes and can't even get them in my foot. I'll save them for gifts.
Great as always! On time and everything I ordered right size and color!
I have almost every color of these boots they are great and never fail to get a compliment every time
I wear these boots! From women and men!
I ordered a pair of shoes and was not told they weren't in stock. I only.recieved one pair I bought and not the other pair. I called and talked to an agent that's when I was told they didn't have them in stock. So I waited for 1 month and called back. The agent told.they were in stock and put the order I'm for me. I waited another month and they never came. Once again I called and was told they still weren't in stock.yet. Finally after 2 and a half months they got them in stock and.ordered them again. I didn't get them for another 3 weeks. Was not happy at all.
Hello Joanie,
Thank you for bringing this matter to our attention. We're truly sorry for the extended delays, lack of communication, and the frustration your order has caused. It's clear that we fell short of providing the seamless and reliable service you deserve, and we regret that the issue was not handled more effectively from the start. We understand how disappointing it must have been to wait for an extended period without receiving accurate information about the availability of the item you ordered. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
Love my boots and shoes! Can wait for some though high quilted riding boots! I'm thinking Black, Navy, Brown or Mid-Tone Tan, Ivory, and al ways a must Maroon - Burgundy is a color you can wear with any neutral color or print color way including lighter tones of the neutrals including Grey and White.
My order hasn't arrived and it's been a month? Trying to reach customer service is impossible. This is ridiculous.
Hello Lyss,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Tried on the workout onesie and it ripped in the groin area. They should make that stuff sturdier. Especially since it's workout gear. Imagine squatting and it rips?! Terrible.
The dress has been durable though. I got a lot of compliments.
Hello Erica,
We're really sorry to hear about the issue with the workout onesie—having it rip during use is definitely frustrating and disappointing, especially when you expect workout gear to be durable. It's great that the dress has been holding up well and getting compliments, though! Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Customer support couldnt help me when my package was delayed and told me to go directly to the post office and deal with them. I'm a VIP member and have been a loyal customer for years. Everytime I call support it's more useless than the time before it and has only caused me frustration.
Hello Sally,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to hear about your negative experience with our Member Services team regarding your order. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I had to call and get the purse sent to me again as it never came and once it did I have to say the quality wasn't very good. It was extremely large but also looked very cheaply made.
Hello Griffith,
We're sorry to hear about the issues you've had with your purse order. It's frustrating to go through the trouble of calling and waiting only to receive something that doesn't meet your expectations. It's especially disappointing when the quality isn't what you hoped for. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Great styles that you do not find anywhere else, great service
The title says it all. Can't say enough about this company and its fabulous promotional style. The items are super fashion-forward - I am always receiving compliments on my JustFab label items.
I'm so glad that one of my orders came quicker than I thought, however my order has been split into two separate shipments and it's been more than 2 weeks and I have not even got a tracking # on my other order.
This sucks.
Hello MaryEllen,
We are glad to hear that one of your orders arrived sooner than expected, but we are sorry to learn about the delay and lack of tracking information for the other shipment. It's understandably frustrating to have part of your order missing and not know its status. We want to get this sorted out for you as soon as possible. Thank you for your patience and understanding. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Good shoes and sensational prices when they have a sale. I just wish that every shoe was orthopedic. Can you imagine how great that'd be? Stylish and orthopedic, together?!
Had to return a pair of sneakers, as they fit on the larger side. Haven't got my exchange pair back yet.
Hello Jody,
We're sorry to hear that you're still waiting for your exchange pair of sneakers. We understand that it can be frustrating when you've returned an item and are eager to receive a replacement, only to experience delays. We understand how important it is to get the right fit, and we hope your new pair arrives soon. Your feedback is still important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Member for number of years, always happy with product. Easy returns if not satisfied
I loved the jumpsuit, but it was too short. My experience with pants with FN in the past was great with length. This last jumpsuit however was about inches too short. Was very disappointing.
Hello Debra,
We're sorry to hear that the jumpsuit didn't fit as expected and was too short. We understand that it can be disappointing when a piece you love doesn't work out due to sizing issues, especially when you've had good experiences with the brand in the past. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Skyler,
It is with great regret that we received your feedback regarding your purchase. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia