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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I've had efficient and reliable service with JustFab. I'm so excited for my recent purchase. The consistent great customer service and support, in addition to the great deals, the fashioned are always the latest.
This is the first time I have given justfab a poor review but I still have not received my purchase. It's been several weeks.
I have loved everything I've bought from just Fab. Since I can no longer walk that well. It's great that I can get everything I want from JustFab.
Every time I order quality is great. Even if I have to return customer service is great also.
Ordering was easy, great deals. Shipping was fast and efficient for the price. Two pair of sandals and both were exactly as pictured and described. In fact, one pair is prettier in person.
Oversized, soft denim on a unique green wash. Fit is perfect oversized not like I am wearing three sizes too large. Sleeve length and cut is flattering. Love it.
I was sent an used item for my purchase and these shoes are not cheap! The design needed more arch support don't find the in-step/arch area to be comfortable as such your feet burns and your feet has no support. The quality of the actual item is okay. But send me a used shoe! Trying to upload the proof of the used item and the system is not allowing it..
Hello Rhonda,
We're really sorry to hear about receiving a used item and experiencing issues with arch support. It's completely unacceptable to receive a used shoe, especially when you've paid a premium price. We can understand how frustrating this must be, especially with the added difficulty of trying to upload proof. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
The website interface needs a bit of work to make the shopping experience more successful.The silver sling back was definitely a huge regret based on what I received. It was an ugly cheap shiny silver material. The buckle on the shoes was a thumbs down 👎. I must say though that the wide width was a good idea. But I was hoping to rock this one with a nice pants suit for work and I was really disappointed 😞. It's more like a church shoes as you know church shoes can be anything. This shoes had no classiness to it at all. Looks like a costume for Vegas girls.my wedge slippers 😍 love love love. Super comfortable 😌, classy style that can dress up or down. Shipping was quick tbh...well done 👏
Many of the styles I & my daughters desire aren't available in the size we need. Unable to find some desired styles.
Hello Malika,
We're sorry to hear that you and your daughters are having trouble finding the styles and sizes you need. We understand that it can be frustrating when the items you want aren't available, especially when you're looking for specific styles. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I still haven't received two pair of the shoes I ordered and I'm not even sure I want to keep the ones I did receive. What is taking so long?!?!?! You shouldn't be promoting a sale and styles you don't have on hand and making people wait without an option to cancel. I ordered these shoes for my birthday which has spay passed! This is ridiculous!
Hello Rene,
We're really sorry to hear about the delay with your order, especially since it was meant for a special occasion. We can understand how frustrating it must be to wait so long and not have the option to cancel or get updates. It's disappointing when promotions don't match up with the actual stock and shipping times. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I got my items fast, and when two of the things I ordered didn't fit the way I wanted, returning them was very simple.
Got one package on time and due to shipping delays got the second a day early than expected.
I wish justfab had better selection for larger sizes like 11
Great so far I but on the pricy side but the quality is good once my order wasn't going through and customer service was great
My order was expedited…the earrings broke when I tried to put them on. The shoes came a WEEK LATE. My original order was supposed to take 14 BUSINESS DAYS‼ When I placed my order it said 2-3 business days. Justfab apologized said their website needed to be updated and gave me over night shipping…THAT STILL TOOK A WEEK! AND ARRIVED LATE! This is a horrible experience not the same Justfab from years ago. In the age of Amazon…this is unacceptable.
Hello Purvis,
We're really sorry to hear about the shipping delays and the issues with your order. It's incredibly frustrating when you don't receive your items as expected, especially with expedited shipping and when they arrive damaged. We understand how disappointing it can be when the experience doesn't match what you've had in the past, especially with the convenience we've come to expect from other retailers. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I chose to skip the month and it charged me anyway, its not the first time this has happened. I plan to close my membership
Hello Pamela,
We're really sorry to hear that you were charged despite skipping the month. We understand that it can be frustrating when things don't work as expected, especially when it's happened before. I understand why you'd want to close your membership under these circumstances. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Cost of the shoes is always less than the monthly fee you pay which seems like there getting the better end of the stick. Almost seems better to skip the month and then just pick out and buy shoes whenever. Why even have a subscription at that point. Half the shoes don't even ship to my location. I have been with this subscription for years and the quality is going downhill. Purchased two pairs of kids shoes and they were destroyed within weeks of just street walking. Save your money I'm cancelling
Hello Amber,
We're really sorry to hear about your experience with the membership and the shoes. We understand that it can be frustrating when the value of a subscription doesn't meet your expectations, especially when you're paying more than the cost of the items you're receiving. We also understand your concerns about the shipping issues and the decline in quality. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Placed an order for first day of school! Never received after 3 was! Customer service rep didn't want to return my funds! Thinking of canceling the whole account none of the shoes are ever knew anyway I have just about every pair that they make in my size which is 12
Hello Camille,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. We are also saddened to know that you are thinking of closing your account with us. We appreciate you for raising this matter, and someone from our Member Services Team will contact you shortly.
Best,
Chad
Love the shoes and the discount that came with it because I was already stretched for money
I ordered 2 necklaces. One of them arrived with a missing stone. This is very upsetting.
Hello Valerie,
We are really sorry to hear that one of your necklaces arrived with a missing stone. We can understand how disappointing and upsetting this must be. We want to make this right for you, and we'll work quickly to resolve the issue. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Purchased two pairs of shows, the opening on one pair is so tight a baby couldn't get their feet in them. I requested to send back and I am still waiting for a label to send them back.
Hello Tangela,
We are really sorry to hear about the issue with the tight fit of the shoes and the delay in receiving your return label. It must be frustrating to deal with an ill-fitting product and a slow return process. We want to make this right for you as quickly as possible. We'll ensure we expedite the return label for you and resolve this issue promptly. Thank you for your patience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deborah,
We are really sorry to hear about the delivery issues you've experienced. It's disappointing when orders are delayed, especially when it's your first time having a problem with us. We understand your frustration, and we want to help resolve this as quickly as possible. Thank you for your patience, and we appreciate you bringing this to our attention. We'll reach out to you via email right away to assist you further.
Best,
Bonnie