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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Easy to order...sneakers were not true to size but still like them. Kids sandals were loved by grand and i love the flats soo comfy
I usually have great luck with shoes from JustFab. These sandals for some reason completely tore up the top of my feet. I have scares where it rubbed my skin so bad. The platform was taller than I expected and almost twisted my ankle a couple times. I'm bummed cuz they're super cute sandals.
I like the idea of the monthly program. The quality of some shoes are not very good and some are uncomfortable
I get so many emails about a sale or a style that is back in stock. NEVER in my size. Some have not been available for more than eight months. If I search for my size in a particular style; the style pops up but it is NOT available in my size. This happens over and over and over again. I have had it with this waste of my time. I use Just Fab less and less and less. I will continue to use them less and less and less. I buy plenty of shoes for me and others. OKAY I will add this: The quality of the shoes is going down hill fast. Tired of the glue that leaks out from under the inner part of the shoe leaking out on very hot days. Go back to sewing the liner please. Tired of ordering the same style and size in two different colors and the sizes received are not even close to being the same. Overall the quality is down; way down. I understand inflation causes prices to rise, delivery fees to rise, transport from China is up, wages are up, and even though I live in a nice area; I worry about porch pirates. You have no physical store or location to deliver to other than my house. Do not tell me "to get a Mail Boxes Etc". I am also a bit tired of the whole subscription, points, super hype the new, and every contact with JF having to be followed up with a request for feedback to show we care approach just a few days after the shoes arrive. It is just too soon. If I wait; I get multiple requests which adds to the too many emails problem. If I were to pick a one word to describe this it would be 'invasive'. I will say that your customer service is very polite and handle things well. I give them an A. BUT why did you drop the e-mail contact for customer service? I do not like to discuss my problems while waiting in an airport terminal or other public space. One more thing. Why are there still two names Shoe Dazzle and Just Fab. They share inventory and other features. Both send too many e-mails. Must be a good reason?
Hello Chase,
Thank you for reaching out and sharing your concerns with us. We're truly sorry to hear about your experience with the availability of sizes and the frequency of emails regarding styles that are not available in your size. We understand how frustrating it must be to repeatedly encounter this issue, especially when you are excited about particular styles or sales. Your concerns are duly noted and we're committed to ensuring that you're taken care of. We will send you a private message now so we can address this matter promptly.
Best,
Allison
I put an order in over two weeks ago and I still haven't received a notification that it's been shipped. I'm very disappointed.
Hello Jayda,
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that you have not yet received a shipping notification for your order, especially after waiting for over two weeks. We understand how frustrating and disappointing this must be for you. We strive to ensure that all orders are processed and shipped promptly, and it's clear that we've fallen short in this instance. We're here to help you address your concern, so we'll be sending you a private message shortly.
Best,
Allison
I placed two orders and is almost a month since my purchase and still waiting for one of my order that is so disappointed because I need those shoes for a wedding
Hello Rossy,
Thank you for reaching out to us. We're truly sorry to hear about the delay with one of your orders and understand how frustrating it must be, especially since you need the shoes. We can only imagine how important it is to have everything in place for such a special occasion, and we regret that we've caused you this inconvenience. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a private message now so we can address this promptly.
Best,
Allison
The items I purchased are all in good condition and fits me well. I just loved it.
I've shopped with Justfab for years and they have always been really accommodating. The only aggravation is skipping the first of the month and such. Other than that great prices and fun shoes.
The order has not come in no idea where it is...ordered two pairs of shoes used my VIP discount was excited but do not have them
Hello Kandis,
Thank you for reaching out and letting us know about the issue with your order. We're truly sorry to hear that you have not yet received your shoes and understand how disappointing this must be, especially after using your VIP discount and looking forward to your purchase. Your satisfaction is very important to us, and we are here to make this right, so we will send you a private message now.
Best,
Allison
I have been with JustFab since 2014. The speed of shipment has improved so much! Plus. How much product there is!
I don't like that justfab force me to buy $80 dlls to use "my money"!
Hello Martha,
Thank you for reaching out and sharing your concerns. We're genuinely sorry to hear that you're frustrated with our policy required to use your JustFab account credit. We understand that this can be inconvenient and might not have been clear when you made your purchase. We strive to offer a range of options and benefits to our members, and we regret that this particular aspect of our policy is causing you frustration. We will send you a private message now so we can address this matter promptly.
Best,
Allison
I decided to try purchasing some
Fashion here(my history had been stictly boots). While they're are some good deals available and I think the items are of OK quality, they do not update their inventory often and it's the same old things month after month to choose from. It becomes frustrating and I generally just skip the month because there's nothing exciting to look at or purchase.
Got a great deal on two pairs of black boots as options for a concert I am attending both for great and got a great deal!
Every pair of shoes or boots that I have purchased from Just Fab are my favorites! They look great, fit great and are very reasonably priced! This latest pair are So pretty! LOVE them!
My feet are not wide by any means and I've never had to wear a wide fit shoe. This sandal, however, fits extremely tight to the point that I can't even slide my small feet in.
Hello Mark,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that the sandals you purchased are fitting uncomfortably, even though you don't typically need wide-fit shoes. It's disappointing when a product doesn't meet your expectations, and we understand how frustrating it can be to encounter such issues. We will send you a private message now so we can address this matter promptly.
Best,
Allison
I did not everything I ordered i returned all of them.
Hello Monica,
Thank you for reaching out to us. We're genuinely sorry to hear that you were unhappy with your recent order and that none of the items met your expectations. We understand how disappointing it can be to receive products that don't align with what you were hoping for. Our goal is to ensure that every member is satisfied with their purchases, and we regret that we fell short in this instance. We're here to help you address your concern, so we'll be sending you a private message shortly.
Best,
Allison
I purchased a pair of sandals for my granddaughter and the velcro came off the same day she wore them making the shoes useless.
Hello Lesley,
Thank you for reaching out and letting us know about the issue with the sandals you purchased. We're genuinely sorry to hear that the velcro came off the same day you granddaughter wore them. We understand how disappointing and inconvenient this must be, especially when you were excited to see her enjoy the new sandals. We are committed to providing high-quality products, and it's clear that we fell short in this instance. We're here to help you address your concerns, so we'll be sending you a private message shortly.
Best,
Allison
I'm expecting a refund. Tried to cancel and they didn't let me cause it was already sent. And it still not send! It's been like 2/3 weeks already!
Hello Amalia,
Thank you for reaching out to us and sharing your experience. We're truly sorry to hear about the difficulties you've encountered with your order and the frustration of not receiving the other pair of items. We understand how upsetting this must be, especially given the time that has passed. This is certainly not the level of service we strive to provide and we assure you that we take matters like this seriously. We will send you a private message now so we can address this promptly.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole,
We are really sorry to hear about the trouble you've had with the sandals. It's disappointing when something you were excited about doesn't work out as expected. We understand how frustrating it must be to deal with discomfort and potential injury, especially when the sandals were otherwise cute and appealing. Your feedback is valuable, and we'll take it into account to improve our products. We'll reach out to you via email right away to assist you further.
Best,
Bonnie