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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Easy process, fast delivery and good, ell-made shoes.
Shoe variety is fine, comfort is ok. Clothing variety not so great, quality varies.
Hellish.
I have spoken to numerous reps via text and on the phone and I have been promised my items and to date they have not been delivered. I want my money back!
Hello Alicia,
Thank you for reaching out and providing us with detailed information about your situation. We're deeply sorry to hear that you have not received your items, despite multiple interactions with us. We understand how frustrating and disappointing this must be, and we want to address this issue as thoroughly and promptly as possible, so we will send you a private message now.
Best,
Allison
I ordered from JustFab because I really needed new shoes for work and a trip coming up. The order got split into two shipments, the first one arrived after a week and a half and one of the shoes in the box was not a shoe I had ordered. One of my ordered shoes got switched out with another shoe. The second box still hasn't shipped and it has been over two weeks now so I'm disappointed with that. I called customer service to let them know that they sent me the wrong shoe and the best they could do was to send me a shipping label to return it and once they receive the shoe back they will give me a credit to place another order for it. I don't think the handling for them sending me the wrong item is correct but I can't do anything besides what they recommend. Hopefully the replacement shoe and the second box that is missing gets to me in time!
Hello Meline,
We're really sorry to hear about the mix-up with your order and the delays you're facing. We understand that it can be frustrating to receive the wrong item, especially when you're depending on your purchase for work and travel. We understand how disappointing it must be to deal with multiple issues and the slow response time. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Great stuff, but had to exchange due to me picking the wrong size. The exchange was super easy from online to in the UPS store. :)
It was satisfying and I have no problem with my purchase. I will recommend my friends and family to purchase merchandise from just fab and shoe dazzle.
Excellent experience because I only had to call once, and your team answered all my questions with the best of their knowledge.
I'm strong go armed into buying shoes I Would never buy because I've been charged for the months I forgot to skip. Shipping took 3 weeks and there still another box with 3 pairs that needs to arrive. Quality is crap. Shoes don't last. I hate this site but only buy because of credits.
Hello Kinnera,
We're really sorry to hear about your experience. We understand that it can be frustrating when you're faced with inflated prices, sizing issues, and long shipping times, especially when you're only making purchases to use up credits. It's disappointing when the quality doesn't meet your expectations either. We understand how this situation can be very discouraging. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
The shoes are OK but sizes are never consistent. The clothes are not good. The prices are terrible and the automatic charges are awful. It's not easy to UNSUBSCRIBE either.
Hello Melissa,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the challenges you've faced with our products, pricing, and membership. Your satisfaction is important to us, and we appreciate your detailed comments as they help us understand where we need to work on. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a private message now so we can address this matter promptly.
Best,
Allison
I still haven't received my package very late taking a long time to come
Hello Kim,
We're really sorry to hear that your package is taking so long to arrive. We understand that it can be frustrating when delays happen and you're left waiting for something you've been eagerly anticipating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Great fit comfortable and great prices. Shipping was quick, shoe was exactly as pictured.
It's very comfortable, fits pretty well, and it's true to size. I love the style.
Always a pleasure to purchase and receive merchandise thru just Fab.
Very easy to shop and navigate site. Got these items to surprise my daughter and she was thrilled, loved them all and shocked how well everything fit. Thank you for your website
I love JUSTFAB! They have different styles than what's in any store! I get compliments all the time when I wear my FAB items!
I got the green long puffer and it's pretty light but keeps you warm. I got the plaid shacket which is really warm and it has pockets. My book bag is so cute. I love the shoes
Love my shoes the best so far I've purchased! They are comfortable and great compliments!
That is their softest shoe, but is still firm that shoes from other manufacturers. Very comfortable.
I have not gotten any updates on my package. It has been awaiting courier pick up for weeks
Hello Whitney,
Thank you for bringing this to our attention. We're truly sorry to hear that you haven't received any updates on your package and that it's been waiting for courier pickup for an extended period. We strive to provide timely updates and efficient service, so it is concerning to hear that your package has been delayed for so long. We're here to help you address your concern, so we'll be sending you a private message shortly.
Best,
Allison
I highly recommend this site for your purchase! I ordered 9 pairs of shoes & at the time was moving, so I had them sent to a friends house…after a month & a half they still would not give me the shoes, so I called to see if they could get the shipping company to pick up the shoes & deliver to my new address, but they could not, however they did try to reorder & ship ALL pairs of shoes to me at no cost to me but 2 of the shoes were out of stock so they refunded my money! I thought it was my problem so I didn't expect them to replace my shoes nor did I ask…they did that on their own & the gentleman who answered the phone was amazing…thanks again for going over & beyond! A loyal customer!
My order is still sitting in limbo. This is after I ordered something and had to have it cancelled weeks kater
Hello Marissa,
We're really sorry to hear that your order is still in limbo, especially after having a previous order canceled. That sounds incredibly frustrating and inconvenient. We understand that it can be disappointing when you're waiting for something and it doesn't arrive as expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I had trouble placing my order and after three phone calls, I had to order a pair of shoes that were half a size too small. Hoping that they would fit because it was part of a bundle, even though my size was in stock nobody seemed to be able to work around this, it was nothing but a headache and now I'm stuck with a brand new pair of shoes that don't fit. I cancelled my membership and would not recommend for anyone to deal with Just fab again.
Hello Deborah,
Thank you for bringing this matter to our attention. We're truly sorry to hear about the difficulties you encountered while placing your order and the frustration you experienced with our service. We understand how upsetting it must be to end up with shoes that don't fit, especially after such a challenging process. It's concerning to hear that despite having your correct size in stock, we were unable to accommodate your needs and that you faced multiple phone calls without resolution. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We're here to help you address your concerns so we'll be sending you a private message shortly.
Best,
Allison
Satisfied with purchase but took too long to ship.
Hello Laleise,
We're glad to hear that you're satisfied with your purchase, but sad to know that the shipping took longer than expected. We understand that it can be frustrating when delays impact your overall experience, even when the product itself meets your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I was surprised at the chat it helped me without delay to skip the month I was having problems with doing it on the website
Shoe shopping made easy, I've been a member for 10 years. I love my many shoes through Just Fab.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara,
Thank you for taking the time to share your feedback with us. We're glad to hear that you find the variety of shoes to be satisfactory and that the comfort level is acceptable. However, we're sorry to learn that the variety of our clothing and the quality of some items have not met your expectations. Your feedback is incredibly valuable and I assure you that we take matters like this seriously. We're here to help you address your concerns, so we'll be sending you a private message shortly.
Best,
Allison