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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They are some what comfortable but I found with the boots they don't last long
Very easy to purchase ty so much I didn't have any trouble at all
Ordered two items, only one shipped. The other smells very weird. I cannot wear the shoes.kind of like fish?
They're now saying I didn't purchase 2 items. But I have email receipts and screenshots of everything purchased. Frustrating to have them try to scam money out of me.
I'll be canceling my membership soon. I hate that i'm forced to pay whenever I forget to skip the month.Also, I can pretty much find for less money and same quality items on other online stores such as SHEIN …
Hello Niki,
We understand your frustration with the membership requirements and the pressure to remember to skip the month to avoid the monthly charges. It's really disappointing when a service doesn't meet your needs or feels like it's not providing the value you expected. Your feedback about our product quality is also important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
One of the best experiences that I have had in a long time
They raised the price but decreased the amount of available products. What they do have are either always out of stock or lack luster.
Hello Sonya,
We genuinely appreciate your feedback and apologize for the frustration you're experiencing with our pricing and inventory. We understand how disappointing it can be when prices increase and product availability decreases. Our goal is to provide high-quality products at fair prices, and it's important to us that our members have access to the items they need. Your feedback is incredibly valued, and I assure you that we take matters like this seriously. We're here to help you address your concerns, so we'll be sending you a private message shortly.
Best,
Allison
Both sets of shoes were to small. Can't wear them. Very disappointed. I ordered the size I wear in all other shoes.
Hello Misty,
We're really sorry to hear that both sets of shoes were too small, especially when you ordered the size you usually wear. We understand that it can be frustrating to receive something that doesn't fit properly, particularly when you're expecting it to. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I ordered a pair of red shoes to wear to an event and the day of the event I discovered the shoes were 2 sizes larger than what i wear. I was so so upset
Hello Mercedes,
We're really sorry to hear that you received the wrong size shoes, especially right before an important event. We can imagine how upsetting that must have been. It's so frustrating when things don't go as planned, especially when you're relying on them for a special occasion. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
The shipping took longer than what my tracking said and theres nothing customer service can do they just ask you to wait.
Hello Karla,
Thank you for reaching out to us regarding the delay in your shipment. We truly apologize for any inconvenience this has caused and understand how frustrating it can be when delivery times do not align with what was originally expected. We strive to provide accurate tracking information and timely deliveries, but sometimes unforeseen circumstances can affect the shipping process. We will send you a private message now so we can address this matter promptly.
Best,
Allison
I feel as an annual customer, I should have received earlier notifications of the add ons and customization. I was finally notified Monday evening. I used to be notified at least a week prior and could put it on my calendar. I really had no time to shop this season.
Hello Chariece,
We're really sorry to hear that you didn't receive the timely notifications you were used to. It's frustrating when you don't get the information you need in advance, especially when it impacts your ability to shop as planned. We can understand how that would be disappointing, especially as a loyal annual customer. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Hello Kemi,
I'm sorry to hear that you only received one shoe out of the pair you ordered. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Box was received open. Item missing. Jeans and a necklace were supposed to be shipped. Only received necklace
Hello Dianne,
Thank you for bringing this matter to our attention. We're sincerely sorry to hear about the issue with your recent order. It's truly disappointing to receive a package that was open and missing items. We understand the importance of receiving your complete order in good condition, and we're committed to resolving this matter swiftly and to your satisfaction, so we'll be sending you a private message now.
Best,
Allison
They are the most comfortable shoes, and so many compliments! You can wear them as casual or dressy, either way its a win! Great price and highly recommend to purchase a pair!
I am thoroughly enjoying my purchases. They are all made so well and super cute. I get so many compliments on all of them. I can't wait until my next shipment!
Always happy with my orders and received in a quick timeframe. Lots of variety. Love the bundle deals.
I purchased the sneakers thinking that it looked comfortable but what I received is totally uncomfortable and small, it is hurting my feet! I complained and asked for directions to return but haven't heard from anyone! Abdul
Hello Abdul,
I'm truly sorry to hear about your recent experience with your sneakers, and I understand how annoying it must be for you not to be able to wear them comfortably. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I love Justfab. 90% of my shoes are from them, this time is one of the first time a shoe of my size doesn't fit me. But with Happy Return I was able to exchange it pretty fast :)
The dress was too small. It did not accurately describe a 6/7. The shoes were fine.
Hello Nikki,
We are sorry to hear that the dress didn't fit as expected. We understand how frustrating it can be when sizing doesn't match the description. We strive to provide accurate product information to avoid such situations. Your feedback helps us improve our service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Very fast shipping. Super cute sandals, however the quality is not great. It's what I expected for $10.00.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisseth,
We sincerely apologize for the inconvenience caused by only one item being shipped. We're sorry to hear about the problems you've faced with your order and the unusual smell of the item you received. This is certainly not the experience we aim to provide. Your satisfaction is incredibly important to us, and we want to address both concerns as promptly as possible, so we will send you a private message now.
Best,
Allison