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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I love the white boucle jacket and the fit is perfect in large. I also am happy with the black & purple knit midi skirts. The orange jacket though is too big in xl but you did not have a large in stock. Could you please send me paperwork to return it as I don't have a printer. If someone returns a large I would like to exchange the extra large for a large as it is a nice jacket. Thank you
Ordered size 10 for 4 pairs. And very happy with the sizing & quality! Love shopping on this site!
This was the order yet! Everything fit perfect delivered on time so happy 😊
I love them. Got them for a concert I'm going to next month on the 6th. I'm going to an Ateez concert in DC.! Ateez is a K-pop group that debuted in 2018, Wave is the song that got them their first win on a music show in Korea.
You can dress them up or drass them with jeans. I love the fit, it was perfect!
First time I wore them I received a ton of compliments
I love the two outfits I just purchased they are beautiful. Cannot wait to enjoy them all summer long. The jean is perfect lose fit and elegant and the crochet is gorgeous looks well made and elegant.
Great experience. Fast delivery. The exchange process was very easy.
My original order had been missing since 5/28 where it was missing from the facility. They advised me I was 1 day away from their delivery policy would kick in. They asked me to wait another day and call back if I didn't receive therapy. I gave it another week (give or take a day). This call was completely different. The client service person went right into action, got her supervisor and immediately pushed through a replacement order and the pkg was here in just over a week. She was extremely thankful for my patience and resolved the issue accordingly. I was happy and thankful to hear someone still practices good customer service!
One says deliver one says in transit. I have not received my package.
Been a member for several years and was happy with the clothes I ordered and received. No more plus size items. Only 2 items that were not my style, so I'm saying good bye and thanks.
The item is fine, but the choices for plus sizes is pathetic. If I didn't have credits I still need to use, I would have unsubscribed. Now I have credits, but can't find anything that fits.
And I have not received my email for this month, so that I can skip it, so I imagine that I'm going to be charged again.
I was very happy with this program for a long time, but not any more.
I purchased 9 pairs of shoes expedited shipping as I had a vacation to leave for within 5 days. 7 pairs of shoes came leaving 2 to be shipped. On the day of my shoes didn't arrive called JustFab 3 times and tried to explain that I will be not be available that box will be stolen or whatever weather condition will get to that box. They advised for me to call FedEX, who stated that the package is schedule to be delivered today between 9:30AM- 8pm. FedEx stated that they can deliver close to 10 Am if Justfab change it in their system to AM delivery. I mean why wasn't that don't when expedited is 2-3 days and that was passed. Justfab explain that they is nothing they could do and the order would be deliver when its delivered basically.
Upon hanging up, a few hours later I received an email saying my membership was canceled. I was highly confused because I didn't request this and I wasn't not rude to the customer representatives I dealt with.
Hello Tatum,
We're sorry to hear about the frustrating experience you had with JustFab regarding your shoe order and membership cancellation. It sounds like a stressful situation, especially when you were relying on expedited shipping for your vacation. The miscommunication and inconvenience you faced with both our Member Services Team and FedEx must have been incredibly disappointing. It's understandable to feel confused and upset, especially when you didn't request the membership cancellation and were trying to resolve the delivery issue. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Shopping on justFab is always a pleasure easy navigation and check out
The materials are decent, the sizing is WAY off in their clothing. I am typically a XS or S and the coveralls as example are MASSIVE. The length is appropriate but the hip and bum could fit 4 of me.
Hello Erin,
I'm sorry to hear about your dissatisfaction with our sizing. We strive to provide value to all our members, and I understand how frustrating it can be when expectations are not met. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The Just Fab peeps have done their best too communicate a couple of slip ups.
Everything is great now! But nothing is perfection without work, that's why I did not give a perfect 5 score.
Well done Just Fab keep up the good work and work on communication with your customers.
W.
I got $800 worth of items for 6 credits using the bundles available. Super cool!
4 toddler shoes/sandals, 1 toddler dress, i toddler hat and sunglasses, and one toddler tshirt and shorts. 2 sneakers, 2 dress shoes, 1 sandals, 2 bikinis, a swim wrap, and two purses for me!
I'm still waiting for my last interm which was supposed to be delivered last week Wednesday
Hello Maggie,
It is with great regret that we received your feedback regarding your purchase. I am sorry to hear that you haven't received the last item yet. We understand how important timely delivery is. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Forgot to skip. Had to use credit. Item was not worth the amount charged for credit. Especially having to pay shipping on top of cost of credit.
Hopefully one day I get around to calling to cancel my account...
Hello Tamara,
It is with great regret that we received your feedback regarding the VIP program. We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you don't like the VIP membership. I'm sorry to hear about the frustrating experience of forgetting to skip a month, resulting in the use of your credit for an item that you felt was not worth the amount charged. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
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Hello Kendra,
Thank you for bringing this issue to our attention. We understand how frustrating it must be to receive conflicting information about your package. We take shipping and delivery matters very seriously, and we want to assure you that we are actively looking into the status of your order. We apologize for the confusion between the different statuses indicating delivery and transit. We're going to send you a private message right now so we can address this as quickly as possible.
Best,
Allison