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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I ordered 3 pairs. 1 has been delivered, 2 pairs were supposed to be delivered Friday and don't even show to have shipped yet.
The sneakers I did receive have such slippery soles it made it feel like I was walking across a skating rink when I put them on in my house!
I have already started the return process for 1 pair and am waiting for the other 2 pairs to show up to see if I'm keeping them or sending them back.
Ordered 4 items and was told 4 items shipped. When the order was delivered there was only one item
Hello Sandra,
I'm truly sorry to hear about your recent experience with your order and that it was incomplete, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
You can't check out unless you sign up for the monthly payment program.
Hello MaryAnnMae,
We're sorry to hear about your frustration with the checkout process. We understand that it can be really disappointing when you feel pressured into signing up for something you didn't intend to. Your feedback about the experience is important and helps highlight areas where clarity and options could be improved for members. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth
I love old the shoes that I buy on the website, I always have a lot of compliments!
Hello Angela,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership and we are saddened to know that you are thinking of closing your account with us. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
Finding a boot that perfectly matched my purple coat has been a challenge, but my latest purchase was the EXACT colour of my coat, so I waited for the perfect sale opportunity to snap it up. I also found a purse in the exact red of another set of boots I own, so I snatched that up too. The boot fits perfectly (not always the case), and the purse is great!
Hello Helen,
We understand how frustrating it must be to experience inconsistency in quality when shopping for shoes. It's sad when you find styles you like, but the fit or durability doesn't meet your expectations. Your feedback about JustFab's varying quality is valuable and helps highlight areas where improvements are needed to ensure a more reliable shopping experience for members like you. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your concerns.
Best,
Zeth
The colour and size of my bag was different than what I expected.
Hello Denise,
We are sorry to hear that the color and size of your bag didn't meet your expectations. We understand how frustrating it can be when a product doesn't match what you were anticipating. Your satisfaction is important to us, and we apologize for any inconvenience this may have caused. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
My items were good except the soles of the shoes are slippery.
Everything arrived as advertised. The sizes fit just right and good quality clothes!
Ordered on June 6th and still hasn't moved or been shipped and it's now June 27th! Any on to the JustFab chat but it has been disabled. What's going on? Company closing down?,. The site is still up. At least now
Hello Kathy,
We're sorry to hear about the delay with your order and the frustration with reaching our Member Services Team. That sounds incredibly frustrating, especially when you're left wondering about the status of your order. It's understandable to feel concerned in this situation. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I had the greatest time shopping with my VIP points. I didn't have time for a few months to look so as a member the just deducted my payment and gave me VIP points which is much like In store credit. So had several of them and it was so hard to choose because I was in love with so many of them. So the best saving was to go to. The bundles section so 2 or three piece bundles for 1 credit. Then the 2 for 1 VIP credit another "Fabulous" way to save. Coming out with 5 pieces total not to shabby! Love it!
Products are great, returns are easy. Great price/quality. Overall excellent!
Purchased the cargo jacket and sent it back 2days later to exchange for a larger size …. Still waiting
Hello Angela,
I'm truly sorry to hear about your recent experience with your exchange, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I ordered a pair of sandles almost two weeks ago, got a notification over a week ago saying they will be shipped, and there is still no status as to when they will be shipped. I'm not even sure if I will receive them at this point. I'm very disappointed with the service and lack of communication as to when I will be receiving my order. I will be cancelling my membership and will not order from this site again.
Hello Amanda,
It is with great regret that we received your feedback regarding your purchase. This is certainly not the kind of service we aim to provide. We always want you to receive the items you ordered in a timely manner. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I was very impressed with the great deals & selections available in my size. The checkout process was quick & easy. I love JustFab.
Probably one of the best customer service-oriented companies! I love the ease of issues being resolved to help customers!
After informational conversation with customer support several days prior to my purchase, I was able to order without any difficulty
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Hello Keileigh,
We're sorry to hear about the issues you're facing with your recent order. It's frustrating when items don't arrive as expected or when you encounter problems like slippery soles on sneakers. We understand how important it is to receive your orders on time and in good condition. It's good to hear that you've started the return process for one pair and are waiting to make a decision on the others once they arrive. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth