On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I order 4 of shoes. I liked 2 but other 2 was very very small. It was same size 6 all of it but those 2 was like size 5. I really want my money back.
Everything I bought was so cute however I'm a solid 8 anything bigger is big on me so I tend to stay in the 8 well the platforms were too small and the top strap rub so bandit in the top of my foot disappointed I really wanted to wear these shoes for my daughter birthday
Hello Stephanie,
We're sorry to hear that the shoes didn't fit as expected, especially when you were looking forward to wearing them for your daughter's birthday. We understand that it's disappointing when something that seems perfect doesn't quite work out. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Hola Dainy,
Nos disculpamos sinceramente por los inconvenientes que ha experimentado con su reciente compra. Entendemos lo frustrante que puede ser no recibir tus sandalias y estamos aquí para ayudarte a resolver este problema lo más rápido posible. Nuestro equipo de Servicios para Miembros se comunicará con usted dentro de las 48 horas para ayudarlo.
Atentamente,
Ivy
The shoes look even better out of the bag/box than they look in their pictures. Well constructed, good fit, and stylish chic designs make the order worth the wait. Affordable luxury at its best to find more than one pair of fashionable shoes that fit and look great.
Arrived as scheduled. Product as described. Comfy and durable slippers, perfect for daily use!
Shipping was extremely slow from the very beginning until it finally arrived. When you pay for shipping, it should be more efficient.
Hello Traci,
We're sorry to hear about the delay you experienced with your shipping. We understand how frustrating it can be when delivery times don't meet expectations, especially when shipping costs are involved. Your feedback is important to us, and we'll review our shipping processes to see how we can improve efficiency. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Was about wearing the rings and two got broken. The shoes are okay, they're true to size.
Everything was fine except the shoe was not what I expected.
Hello Berlena,
We understand that feeling when something isn't quite what you expected, but you decide to keep it because it fulfills a need, like matching a specific color. It's great that you found a practical use for the shoe despite it not meeting your initial expectations. Your feedback is still important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Price intensified because I had a credit. US exchange rate does not make purchases affordable. Product looked nice and pics and upon arrival but with first couple of steps I took the pieces started to fall off. Have purchases similar items from other retailers without this issue. Between quality and pricing strongly considering cancelling my JustFab account
Hello Michelle,
We're truly sorry to hear about your recent experience with our pricing, quality, and the condition of your product upon arrival. It's disappointing to learn that the item did not meet your expectations in terms of durability. We strive to offer high-quality products at fair prices, and your feedback is crucial as we continuously evaluate and improve our offerings. Your satisfaction is important to us, and we appreciate your understanding. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Hello Joyce,
I understand your frustration with the character limit. It can feel restrictive when you're trying to express yourself. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I am very pleased with my purchase didn't take long at all to be delivered and they fit perfectly.
I ordered around June 4,2024 and as June 23,2024 I still have not received my order. This is very unusual as to when I usually place orders they are received within a week. I don't know what has happened, if a new shipper is being used or what but it would have been nice if someone would have said shipment would be delayed. That is all.
Hello Aj,
I'm sorry to hear about the delay in receiving your order. It must be frustrating, especially when you're used to receiving your orders within a week. It's understandable that you're concerned and would have appreciated a notification if there was a delay in shipment. Our aim is for you to be satisfied at all levels, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
I love these shoes, they fit perfectly and are comfortable but I was not satisfied with the delivery service. My package was delivered to the wrong house and my neighbor ended up opening my package but luckily decided to return it to my house.
I have very good experience with justfab, good quality and affordable prices, service are awesome, 💯 % and faster shipping options. I can't complain. Thank you 👍 justfab teams
Everything fits well and I love the style. I would recommend JF to anyone who wants quality merchandise.
Great quality clothes, the VIP is well worth it, the packaging is wonderful and it's always on time.
I love the sale item, sizes are true matches. Just Fab packages my items very well and they ship very neat!
You have such great things! Just wish there was more! If I don't snag it soon enough, it's gone! A great thing for you, bummer for me. I will be making the purchase quicker next time for sure!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Waka,
Thank you for taking the time to leave a review. We're sorry to hear about the trouble with the shoe sizes. We understand that it can be frustrating when items don't fit as expected, especially when they're all supposed to be the same size. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth