On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love looking to see what is new and so many variety of shoes
Wore them for an 8 hours day right out of the shipping package
Awesome fit and comfy for wide feet/bunions
Extremely satisfied with everything I bought. Good job
The jewelry I've worn thus far complimented my outfits.
I purchased 4 pairs of shoes after falling head over heels with 1 pair! I have an obsession with shoes…even if I don't wear them! LOL! Thanks Just Fab for feeding my addiction! LOL!
My order arrived in a timely manner. The quality is good. My shoes are very comfortable
Good selections and easy to return if the item does not fit.
My purchase was fine. But they're awful. They wouldn't let me cancel my membership until I jumped through hoops. You lose all your points if you cancel. It's ridiculous.
I ordered two purses 6/10 and have not received them yet. Shipping is too long and I signed up for text message alerts regarding my shipment but have not received any text messages regarding the status of my shipment. Not pleased with the shipping process.
Hello Amy,
I'm sorry to hear about the delay in receiving your order and the lack of text message updates. It must be frustrating to not know the status of your shipment, especially after signing up for alerts. Long shipping times can certainly be disappointing. Your feedback is important to us, someone from our Member Services Team will further assist you with your concern.
Best,
Mary
Truly are Cute shoes. It was an easy exchange For diff size
I like, and have purchased many pairs of boots from Just Fab and a couple of pairs of sandals as well. The zippers have worn down on a couple of pairs of boots but I continue to purchase more. They have some really cute styles, however I don't like having to remember to skip every month, or they automatically take forty something dollars, which I personally do not find as getting a deal. I find the price is usually better with the offered discounts than to use the VIP credit given from the money they take if I forget.
Hello Kassy,
We appreciate your loyalty and feedback regarding your experience with our products. It's great to hear that you enjoy our selection of boots and sandals, despite the issues you've encountered with zipper wear. Your concerns about the monthly membership charge are valid, and we understand the inconvenience it can cause. We strive to provide the best value and service for our members, and your input helps us improve. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Prompt delivery, great value, well made, really cute!
I am content with the product and the price.
I do not much like the subscription though
I have been trying for days to process a return label for one item that I purchased. Please HELP! And please do not send me to some remote AI link with FAQs!
Hello Louisa,
We understand your frustration with trying to process your return. It's frustrating when the process isn't as straightforward as expected. We assure you that we're here to help resolve this issue for you directly. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The quality has gone down so much. It's like buying shoes from Walmart, but not the price tag of Walmart. I think this is the last time I will be shopping on there site. My last pair of boots the zipper broke after about 10 times wearing them. So this last order was me trying to give JustFab one more chance and they failed.
Hello Alena,
We appreciate you bringing this matter to our attention. We're truly sorry to hear about your recent experiences with our products, particularly the decline in quality and the issue with the zipper on your last pair of boots. We understand how frustrating it must be when items don't meet your expectations, especially when you've been a loyal member who expected reliable footwear. Ensuring the durability of the items we offer is a top priority for us, and it's clear that we've let you down on this occasion. We'll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Allison
I ordered 9 items for a fantastic price and I love all the items. The clothes all fit well and the shoes are so cute yet also comfy.
The shoes arrived in time and I absolutely love the fit and quality.
Happy with my purchase, however the selection is not real great. I am a VIP and wish variety was better. Also size availability is not great.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello April,
It is with great regret that we received your feedback regarding the VIP program. We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you wanted to cancel your VIP membership. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia