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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I RARELY find something in my size (M, L) that is new so all this WONDERFUL sale notification doesn't do a darn thing for me. I am a petite (short-ish) and cannot wear full size leggings and JF doesn't carry 7/8 lengths. Boring! Black bike shorts and no other colors. Grey shorts that are on sale are only in Small. I've had it and am just trying to use my credits so I can quit my membership.
I signed up for a ShoeDazzle VIP membership. They are the same company as JustFab and had JustFab shoes displayed when I filtered my search. I made an order and they signed me up for JustFab (in addition to ShoeDazzle) and were charging me for 2 memberships every month that I didn't want! Customer Support was awful and it was a pain to cancel the memberships (that I never signed up for).
I've used similar VIP memberships (like Fabletics) and never had issues like this. I absolutely will never shop from JustFab or ShoeDazzle again
Hello Bridget,
We're sorry to hear about your experience with ShoeDazzle and JustFab. We understand that it can be frustrating to be signed up for memberships you didn't want and to encounter such difficulties with member service. It's sad when a service doesn't meet your expectations, especially when you've had better experiences elsewhere. Your feedback is important to us, and we value the opportunity to resolve this. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth
I ordered 2 things and only received 1 as the other was processed but then came back later as out of stock. I was really disappointed and feel like their inventory system could be better.
Hello Valerie,
Thank you for reaching out to us. We're truly sorry to hear about the disappointment you experienced with your recent order. It's understandably frustrating when you eagerly await an item only to find out later that it's out of stock after initially being processed. This kind of situation can certainly leave you feeling let down and questioning the reliability of the inventory system in place. Your feedback is incredibly important, and we assure you that we take matters like this seriously. We'll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Allison
Just fab used to have great plus size options and now there's none. So it's time to part ways!
Hello Leticia,
Thank you for taking the time to leave a review. We understand how disappointing it must be to see a reduction in plus-size options from JustFab. It's important to find a brand that offers styles and sizes that make you feel comfortable and confident. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Returns and exchanges are super easy and fast. Quality is good for the price.
I shopped, I ordered, it arrived timely!
Can't ask for anything more than that!
Great experience! I love shopping at JustFab. I buy a lot of products from this site.
My hats, ready for sun or rain and a hat pin changed a evening out on the town.
My soft color yellow dress shorts, with a multi blue and yellow shirt were a Saturday Brunch hit with the sistas. The Blue Denim flat Sandals showed a walk of style and comfort.
The site needs to offer more variety of shoes in wide width and any time there are wide width sizes featured, they're usually sold out immediately.
Hello Kirsten,
Thank you for taking the time to leave a review. We understand that it can be frustrating when the options you need aren't readily available, especially when they sell out quickly. It's clear that there's a high demand for wide-width shoes, and we know that it's disappointing when the selection doesn't reflect that. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I loved Just Fab for years but now they are not the same. Most of their items now are for 20 - 40 yr olds!
I canceled my account!
Hello Donna,
Thank you for sharing your experience with us. We're sorry to hear about your disappointment with JustFab. We understand how important it is to find styles that resonate with your personal taste and meet your expectations. It's saddening when the offerings no longer align with your preferences. Your frustration is understandable, and we want you to know that your concerns are being taken seriously. We're going to send you a private message right now so we can address this as quickly as possible.
Best,
Allison
Timely delivery and what I ordered was in stock!
I will order again…….
Both pairs of shoes were exactly as shown. Very good and arrived in time. Over all very happy.
Never received my shoes. House shown delivered too was not my house. Disappointed
Hello Aisha,
Thank you for bringing this matter to our attention. We're sorry to hear about your experience with your recent order. It's understandably disappointing to not receive your package, especially when tracking indicates delivery to an incorrect address. Ensuring the safe and accurate delivery of your order is of utmost importance to us, and we deeply regret that this was not the case in your instance. We're here to help resolve your concern for you as quickly as possible, so we'll be sending you a private message now.
Best,
Allison
I've had really good things in the past (3 pairs of boots purchased), but this time...not so much - sizing is the issue, and one particular shoe (sandal) was the material. I love the boots I purchased before and still have them (going on 2-3 years). Was hoping this club thing would bring more options.
I'm thankful for the return policy, and drop off close to home - so convenient.
Hello Virginia,
Thank you for taking the time to leave a review. It sounds like you've had a bit of a mixed experience this time around. We're happy to hear that you've had such positive experiences with your previous purchases, especially with the boots lasting you so well over the years. Sizing can indeed be tricky, and it can be disappointing when a particular shoe doesn't meet your expectations, especially if it's due to the material. It's good to know that you're finding the return policy convenient and that the drop-off location is close to home. Your feedback about our items is still important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Ordering these shoes were super easy and I love them
I am very happy with my most recent purchase from JustFab! I am a loyal VIP member, and am always happy with the items & the quality of products! I really love the quality of items, and the sunglasses are eccentric and colorful! The quality of the sandals and shoes are a perfect fit for Summer!
Delivery was very quick and the shoes are exactly as described
I ordered 8.5 for the clear shoes and they're too big and wide.
Hello Daroyl,
We're sorry to hear that the shoes didn't fit as expected. We understand that sizing can sometimes be tricky, especially with different styles and materials. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nancy,
I'm sorry to hear about your frustration with finding items in your size and the limited options available. We understand that it can be really disappointing when sales and notifications don't align with what you're looking for. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth