On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I loved my purchase and I'm still enjoying my denim colored sandals. More comfortable than what I anticipated. Thanks Just Fab
Good quality and price.quick shipping. I recommended
I purchased 2 pairs of sandals, as I had had decent luck finding wider-fitting footwear with justfab in the past. Unfortunately, both pairs were extremely narrow and my feet just hang over the edge completely. I'll have to see if I can return them for a refund (minus the shipping costs of course 👎🏼). Very disappointing!
The shoes did not fit how I wanted them to. So now I am requesting for a refund and unfortunately have to send them back. However I have previously received shoes from JustFab and love them.
Hello Chontae,
Thank you so much for your feedback. We're sorry to hear that the shoes didn't fit as you hoped this time. It's understandable that you'd want a refund in that case. It's great to hear that you've had positive experiences with JustFab shoes in the past. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
All of the products that I have purchased look amazing in the pictures on the website the fact that JustFab has my shoe size which is a size 12 women is such Joy to me because it is so hard to find that size shoe for women in dress shoes and boots. I plan to buy other products from JustFab but right now I'm just working on the girly shoes.
Amazing both looks are amazing. Can't wait to wear them soon.
All my shoes are size 8.5 and they all fit me perfectly. This heels that I ordered, however, is really big on me. It's one size bigger than my usual size even though I ordered my size. Very disappointed. I will be returning them.
Hello Leidelle,
We appreciate your time to share your experience with us. We're sorry to hear about the disappointment you've experienced with the items you recently ordered from us. It's frustrating when they don't fit as expected, especially when you've consistently worn your size and found it to be the perfect fit in other shoes. Ensuring our customers receive accurately sized and comfortable products is a priority for us, and we apologize that they turned out to be one size larger. This discrepancy must have been quite disappointing and inconvenient for you. We'll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Allison
I had a credit issue and they fixed it no problem. Just Fab always makes things easy
Black booties with sparkles super comfy and sassy. They are very light on the foot. I can wear all day.
Ordered a large purchase on may 19 and all but two shoes shipped. Haven't received any update nor can anyone tell me where my shoes are? Oh well, good quality for what I've received so far but I probably won't keep my membership too long
Hello Nicole,
We're truly sorry for the inconvenience you've experienced with your recent order. It's frustrating not to receive updates or information about your missing shoes. We understand your disappointment, despite acknowledging the good quality of what you've received so far. Your feedback is important to us, and we're committed to resolving this issue promptly. Please rest assured that we're working to locate your missing items and improve our service. Thank you for bringing this to our attention. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
With rewards and sales had a bag full of merchandise I loved!
Easy viewing on web site
Lots of products
Sizing easy
Great sales for VIP
It's cool that this online shop also sells products for kids. I have a kid and we together ordered clothes from here. I gave him all rights to choose what he wants to wear as it's important to teach how to look stylish since the childhood =)
We made an order, shoes, t-shirts, everything came in time without any delays. It seems to me that the order came even earlier than expected, but it doesn't matter. The quality is supreme! The cloth is breathing and doesn't stretch.
This company does not value its customers. I have been a monthly subscription member for quite a long time. I ordered four items for a specific event on a specific date. I ordered Express delivery giving me ample time. The company did not ship my order express even though I paid for it. This was brought to their attention. They did not then express ship me the items or give me any sort of credits. All they did was refund me the extra shipping. I decided that in this economy my loyalty is worth more, so I went to a different company. The quality of the items or services provided is not worth it.
Hello Kelly,
We're sorry to hear about your disappointing experience with JustFab. It must have been frustrating to not receive the express shipping you paid for, especially when you had a specific event and timeline in mind. It's understandable that you value loyalty and expect a certain level of service in return. Your decision to prioritize value and service in your shopping choices is completely valid. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Recently I ordered for 2 pairs they were stolen from ymy address then you sent me the silver so I saw the gold 8.5 size that I just ordered when can I get that
Hello Catherine,
Thank you for bringing this matter to our attention. We're sorry to hear about the unfortunate situation with your previous order. It's deeply concerning that your items were stolen from your address. Your safety and satisfaction are our top priorities, and we take matters like this very seriously. Regarding your new order, we'll do everything we can to provide its status, so we will send you a private message right away.
Best,
Allison
Always a great experience. Great selection in my size. Their sizes are very "Trans" friendly. I highly recommend the experience to my friends.
I stocked up for all those special summer events. Mostly shoes and a couple of hand bags. Now I'm all set. Great styles and I took advantage of great deals. The shipment came on time and the shoes all fit and I love what I received. The best purchase of the year.
I love the shoes. It's just that they all have some type of slippery velvet material on the bottom. It makes the shoes slippery when I walk. The customer service is wonderful though and very helpful. The problem I have with the shoes isn't enough to make me want to return them. The shoes look and feel great.
Hello Sara,
Thank you for sharing your experience. We understand your frustration with the slippery velvet material on the bottom of the shoes. It can be challenging and even dangerous to walk comfortably when your shoes lack the necessary traction. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
This purse and shoes combo is so cute! I've paired them with an elevated casual outfit to make it more chic and I've also worn them to work to ie a business casual outfit together. The gold hardware on the shoes and purse are a plus for me.
It the new credit system feels scammy, like an item that is $20 can be 1 credit but a credit is more then that so it forces you to get something more expensive or loose money. On top of that i don't have a lot of options since I'm plus size so shoes and clothes are always a maybe. And unfortunately I hate returning things so unfit clothes just sit under my bed until forever. And there aren't even a lot of options for plus size so I'm very limited in what i can get. I signed up she's ago because my sister loved the cheap cute shoes which is great for her petite size. But with the changes to the credit and not a lot of options for me I won't be here for long.
Hello Veronica,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our products and credit system. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Chad
Why are the kids shoes not true to size? My kids shoes were so big they didn't even fit me. It was a waste of money to say the least.
Hello Sarai,
I'm truly sorry to hear about your recent experience with your shoes, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I purchased the top over a month ago and decided to purchase the bottom hoping the color would match. The color was perfect and so was the fit.
I look for things clothes shoes that fit my expansion from size 0 to a healthier size. Also,the cost is effective for me… just right is just FAB
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emily,
Thank you for reaching out to us and for sharing your concerns. We're sorry to hear about your recent experience with the items you purchased from us. It's truly disappointing when they don't fit as expected, especially when you've had positive experiences in the past. Ensuring our customers find comfortable and well-fitting items is important to us, and we apologize that both pairs turned out to be extremely narrow, causing discomfort and the inability to wear them comfortably. Your frustration is understandable, and we deeply regret any inconvenience this may have caused you. We will send you a private message right away to address this matter promptly.
Best,
Allison