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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I got all the shoes for my summer/fall season and a an excellent price! Thank yiu just fab
I got a child 5.5 size upper sneakers instead of a adult size 10
I been waiting for the money back for a return I sent weeks ago and it's not been done it's annoying to be calling them every 3 days no happy with it.
Hello Katherine,
I'm really sorry to hear about your frustrating experience. Waiting for a refund that's rightfully yours can indeed be exasperating, especially when it feels like you're not being heard or attended to promptly. It's completely understandable that having to follow up so frequently would be bothersome. Your time and effort are valuable, and it's disappointing when a company doesn't meet your expectations. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I have purchased a pair of flat sandal. The package came on time and the item was very nice. I love it
My items fit great and are comfy. I rarely wear heels b/c they hurt but I love these.
I loved my new shoes
A present 🎁 from me to me
Happy Birthday to me
So I have been eyeing this bag from umpteen years & everytime I did a purchase it would not go through. After speaking to Justfab & my bank (6 dozen times to my bank cause they blacklisted justfab, like really) nonetheless I was able to make the purchase & compliments like woah. This bag is huge, I love it!
Justfab means amazing customer service, excellent quality, unique prices
Sent the wrong size, then got in trouble at the post office cause im the ONE human who doesnt own a printer, so the SITE didnt make returning the package easy. I even triple checked my order cause in the past I did order the wrong size and learned my lesson well enough to triple check my order BEFORE prosseing it..
Hello Sascha,
We're sorry to hear about the frustration you experienced with receiving the wrong size and then facing difficulties with the return process, especially without access to a printer. It sounds like you took extra care to avoid these issues by triple-checking your order, which makes the situation even more frustrating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I noticed I didn't get any notifications about my order delivery so I logged in to check on the status at about this time 11pm on the 5th of June only to see that my package was said to have been delivered to mailbox or leasing office. I waited until morning time and then I went to check my mailbox and nothing was there, went to my leasing office knowing fully well they will never accept any delivery and they confirmed they didn't receive nor accept any delivery of my behalf. Question now is, where is my order? I called usps and they said they will investigate and it could take 3 working days. I need someone to confirm where I can either pick up my order or tell me when it will be delivered.
Hello Olu,
Thank you for bringing this matter to our attention. We understand your concern and frustration with the situation regarding your order delivery. It's disappointing to not receive the expected notifications and to find that your package hasn't arrived. Your time and peace of mind are important to us, and we apologize for any inconvenience this has caused. We're here to help resolve your concern for you as quickly as possible, so we'll be sending you a private message now.
Best,
Allison
I have not gotten any response from just fab since I returned 2 items. I wanted the 2 shoes replaced with a size smaller.
Hello Mojisola,
Thank you for reaching out to us and for sharing your thoughts. We're sorry to hear about the lack of response regarding your return and exchange request. It's understandably frustrating not to receive the assistance you need, especially when you're looking to exchange items for a different size. Your satisfaction is important to us, and we want to make sure your concerns are addressed promptly. We are going to send you a private message shortly so we can address this concern.
Best,
Allison
My call was clear and service provide was clear and precise helpful with great customer service
Unfortunately, I was wearing the shoes for the first time and I was walking and the shoe strap just popped out very easily. It was really hard to walk in the shoes after that. Then on my other foot, the straps across the shoe popped even more. The shoe was very cheap and I would not recommend..
Hello Rhonda,
We're sorry to hear about your experience with the shoes. It must have been really frustrating and uncomfortable for the straps to pop out so easily, especially while you were wearing them for the first time. Thank you for sharing your feedback about the quality of the shoes. It's important for companies to know about these issues so they can improve their products. Your feedback is important, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
The package was delivered with care that nothing is damaged and was delivered to the right address.
I usually have very good customer service experiences with JustFab, whether it's correcting an order or needing to make a return or exchange.
I expected another quality of shoe fabric I would like to return them they are new
Hello Grecia,
Thank you for bringing this matter to our attention. We are sorry to hear that the shoe fabric didn't meet your expectations. We understand how important it is for our members to receive the quality they anticipate, especially when it comes to new purchases. Your feedback is incredibly important, and I assure you that we take matters like this seriously. We're here to help resolve your concern for you as quickly as possible, so we'll be sending you a private message now.
Best,
Allison
I ordered an active outfit and some slides. All for very well and are comfy. I've gotten so many compliments on the outfit and shoes
I returned several items to Justfab through UPS. For some reason my return never made it to JustFab. Justfab was asking that I provide proof of my return which I didn't have. Even after being a loyal customer for over 4 years, they refused to award/refund/credit me for the items. This return totalled 5 credits and that was a big hit to my budget. Unsatisfied on how the company could not credit me or work with me on this matter.
Hello Denise,
We're sorry to hear about your frustrating experience. It must have been disappointing to not have your return processed, especially after being a loyal member for so long. Losing 5 credits is a significant hit, and I understand why you're unsatisfied with how the situation was handled. Your feedback is important, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Fair….did not get any follwup email after purchase. I kept wonder if I would lose my money. Sandals fits well and the quality is good. Thanks Chad for reaching out to me so quickly promising better communication. Thumbs Up👍🏾! Awesome service👏🏾
Hello Dellis,
I'm truly sorry to hear about your recent experience with your order and that you did not receive any confirmation email, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cecile,
I'm truly sorry to hear about your recent experience with your sneakers, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad