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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have three VIP credits to spend so decided to take advantage. Received the long black cardigan sweater yesterday and it's very nice. Super soft and good quality.
It frustrates me that my shoes arrived on June 4th, with basically NO shipping updates. While I do like the shoes, more detailed shipping updates would be helpful.
I purchased some fabulous gold sandals. They were so pretty! Unfortunately they didn't work for me, so I had to return them. BUT, that will not deter me from buying items from JustFab. I've never had a bad experience with them.
I originally joined for shoes and purses but tend to look at the clothing options more. In my opinion there isn't enough variety in their clothing. I may stop my membership. It doesn't seem worth it anymore.
Hello Natalia,
We understand where you're coming from. It can be disappointing when a membership doesn't offer the variety you're looking for, especially if you joined for specific reasons like shoes and purses. Your feedback about the lack of variety in clothing options is valuable, and it's important for companies to know what their members are looking for. We value the opportunity to resolve this, and our Member Services team will contact you right away to further assist you.
Best,
Zeth
Great deal on some knee high platform boots. I love them and they will fit good once i wear them in. Reasonable price. Delivered very fast. 5 out of 5
I do love shopping on Justfab when I find things that I can wear. The last order I did receive there was a pair of shoes that did not fit. Other than that I absolutely love everything in the last order. I unfortunately have not had the time to look into sending them back or how that would even look
Clothing always fits like a glove, communication is always good, and great price for the quality of clothes:
What you sent me looks very cheap looking & low grade & uncomfortable as I tried on.
Need to return & choose so no Erving else maybe.
Need to know how can I return & get my credit back to my account. Let me know please. Thx
Hello Brenda,
We are very sorry to hear that the item you received didn't meet your expectations and felt uncomfortable. We strive to provide high-quality products and a positive experience, and I regret that we fell short in your case. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
From first step to receiving the order, everything was easy ans seamless. The ordering process is straight forward and easy to follow, the shipping information was received within 24 hours, even when ordering on a weekend, and the delivery was when scheduled.
Just fab, always has great prices, a fantastic selection and very quick delivery.
My main go to place for buying shoes
The best ten dollars spent on these unexpectedly beautiful cowgirl boots. Love the color and the fabric the boot is made from. Yes, I would order again.
I ordered two pairs of shoes and they came relatively quick. One pair came out great, they're super cute and exactly what I ordered. However, I was accidentally sent the wrong color of the sneaker I ordered. The return process was fairly easy, I just have to wait a little longer now for the other pair. Outside of that, the shoes are great and I'm excited to wear both!
Hello Kaylee,
I'm truly sorry to hear about your recent experience with your order and that you got the wrong color. I understand how annoying it must be and your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I love ordering shoes from JustFab. They are consistently sized and very cute. They arrive quickly and always have great deals. The only issue I have is that I have no more room to keep all of my shoes!
Experience was Fine! Got to me pretty soon!
This part I am not pleased with!
I got tired of remembering every single month to skip the month. I got assessed with $50ish few times. This is call "credit" when in fact that credit is not redeemable at the same value.
Hello Nyzeth,
Thank you for taking the time to leave a review. I'm sorry to hear about the frustration you've experienced with remembering to skip the month and being charged the fee multiple times. It's understandable how frustrating it can be when unexpected charges occur, especially when they impact your budget. Your feedback about the credit not being redeemable at the same value is important, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Love my loafer platforms! I work at ulta so these are perfect! Comfy and stylish. Quick delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherita,
I'm truly sorry to hear about your recent experience with your order and that you did not receive shipping updates. I understand how annoying it must be and your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad