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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Just Fab offers cute and trendy bags and shoes. Bag is cute and reasonable. Shipping was good. Shopped there for many years.
Easy ordering, fast shipping. I was able to log on, purchase my items easily and get some fun things on sale. Good experience.
My package arrived, and I liked a couple of the items enough to keep them! The rest, I wanted to return and started the process on. I printed the label, delivered it at the post office, and off it went. However, I have yet to receive my credit back for my return, of which I used 3 credits on. I'm not impressed.
I have bought JustFab shoes 3 times. They all look very nice, I'm satisfied about my purchases. However, a couple of them didn't fit me well because of the size and they're a little bit uncomfortable
I returned 3 pairs of shoes that I ordered using my VIP credit and cash and only received $19 of the credit amount back. It's unacceptable that they only give partial refunds when the shoes didn't fit. I will be canceling my account when I spend store credit.
Hello Rachel,
I'm truly sorry to hear about your recent experience with your return, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We are also saddened to know that you are thinking of closing your account with us. We appreciate you for raising this matter, and someone from our Member Services Team will contact you shortly.
Best,
Chad
Just not as impressed as I thought I would be with the quality of the shoes.
Hello Crystal,
We are sorry to hear that you weren't as impressed with the quality of the shoes as you had hoped. We strive to deliver products that meet or exceed our members' expectations, and it's disappointing to learn that we fell short in this instance. Your feedback is valuable to us as we continuously work to improve our products and provide the best possible experience for our members. If there's anything specific, you'd like to share about your experience or if there's anything we can do to make it right, please don't hesitate to reach out. We appreciate your honesty and the opportunity to address your concerns.
Best,
Bonnie
.All was wonderful...my granddaughter loved her shoes! Both pair! Very well made and the pants were such nice material. Thank you JustFab!
I waited for these to go on sale and I purchased a pair for me and my daughter. We both are so happy with this purchase. True to size. These gladiator sandals are perfect for my 60th birthday. Living my best life with these sandals.
The shopping experience was excellent. Purcyase, return and reorder; to new item received.
Customer service great!
I've been a member for many years and the excitement is gone. The styles aren't anything I can't get at a local store. Nothing to catch the eye and nothing to use my credits to buy. It was helpful when you merged shoe dazzle in with the vip points but I'm just seeing the same shoe over and over … what happened to the sexy party shoes with flare and sparkle? The closet selections that are sent to me …. Just aren't me perhaps you need to update your algorithms because you just aren't selling to me and I feel like I'm just wasting my time.
Hello Angie,
We are really sorry to hear about your experience with the inconsistency in our shoe sizes and quality. It's incredibly frustrating when you expect consistency and find variations that affect the fit and comfort of the product. Your feedback is important, and we'll definitely look into this issue to ensure that we maintain consistent quality and sizing across all our products. Thank you for bringing this to our attention. We'll reach out to you via email right away to assist you further!
Best.
Bonnie
Good price for a good products, beautiful colours and quality
The dress that I bought was perfect for the day of my daughter's high school graduation! Being sleeveless, light colored and light weighted had me comfortable on the warm day. All I needed was a shawl for the AC in the building. Unfortunately, I couldn't wear the shoes that day due to foot pain otherwise, but my eye is on them for the next event.
My experience with JustFab had been very good until my order of April 17,2024 which has still not been received to date (June 3,2024). A subsequent order has been received. I have decided that I am not ordering anything else from JustFab until I receive this order which I was told was on the way.
Hello Donna,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The review should say it all... Im not all that young any more but your clothes and footwear have always been current and worn by me...
I loved the shoes although my account was overcharged 3 times at 35 dollars each time for a total of $105.00 plus the 11.61 so yes for a 10 dollar pair of shoes costing me over 100 dollars is ridiculous, totally unsatisfactory
Hello Betty,
We are truly sorry to hear about the billing issue you experienced with your purchase. Being overcharged multiple times is certainly unacceptable, and we completely understand your frustration. This is not the experience we aim to provide our members, and I apologize for any inconvenience this has caused you. Rest assured, we take matters like this seriously, and we'll investigate the situation thoroughly to ensure it doesn't happen again. Thank you for bringing this to our attention, and we'll reach out to you via email right away to assist you further.
Best,
Bonnie
My shoes I love them and I'm going to order more and more
The stuff always fits and gets here quickly. I have been a VIP for years. Yay!
Fast service. Trendy items. Plus sizes could expand a little.
Not helpful at all. Continued to create and issue after multiple attempts to "fix it".
Hello Meghan,
Thank you for taking the time to write to us. We are sad to hear about your negative experience with our Member Services Team. We have a reputation for keeping our members happy and feedback like this is very much appreciated. Our very dedicated Member Services team will email you right away.
Best,
Chad
Shoes arrived in a timely fashion. Tons of compliments on the black shoes!
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Hello Shree,
Thank you for reaching out to us and for sharing your thoughts. We're truly sorry to hear about the delay in receiving your credit for the items you returned. I understand how frustrating it must be to have taken all the necessary steps to initiate the return process, only to experience a delay in getting your credit back, especially when you've used multiple credits for the purchase. We're going to send you a private message right now so we can address this as quickly as possible.
Best,
Allison