On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I stopped the auto payment [in time] and they still proceeded with removing the money from my account. They absolutely would not refund my payment. This uncaring action cost me an overdraft of $37.50.
Love everything about Just Fab and when it comes to their website, it is always easy to find what I need or want (unless it's sold out of course).
I've had to return things. Shoes do not fit' they slide on and off when walking. They do no make cloths or shoes the same anymore. I wear size nine and have tried 8.5 and have the same experience. Use to love just fab but now I'm not liking it as much. Trying, Temu or Shein
Hello Carmella,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Excellent clothes at an affordable price, high quality & most of all allows me to skip conveniently with ease. Also seems to be something I'm interested in as long as it's in my budget. Overall satisfied customer as well as a long term too!
I've had an order sitting in transit for months. So I couldn't tell you how my Oder is …. I haven't received it
Hello James,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
JustFab is THE BEST shoe store in the world. They have the VIP program that has no permanence and the design of their shoes is amazing, stylish and comfortable
I was informed via email that I had previous unused credits. I tried logging in with my email but it was not recognized. Had to call customer service to explain the situation and then they had to escalate my case. I was told they will not inform me if thebcase is resolved I would just have to call them and follow up. I decided to just try my luck after a couple of days and log in. Fortunately I was successful. I input all my credits from the email but could not find the total of all the credits until I added something in my cart and checked out. I added more and more to the cart to find my limit. Only until after I went over my credit amount did I find my limit because I would have a subtotal amount. I decided to just spend all my credits at once so I wouldn't have to deal with this site anymore.
Hello Nikki,
We are truly sorry for the frustration and inconvenience you experienced while trying to access your unused credits. It's unacceptable that you encountered difficulties logging in and had to go through the added hassle of calling our Member Services Team, only to be left uncertain about the resolution of your case. It's sad to hear that you were not kept informed and had to rely on luck to finally access your credits successfully. Additionally, the lack of clarity regarding the total amount of credits after adding items to your cart is certainly frustrating and not the seamless experience we aim to provide. Your feedback is crucial, and I assure you that we'll thoroughly review our processes to prevent similar issues in the future. We'll reach out to you via email to assist you further.
Best,
Bonnie
Product broke within one wear. Then yall give me a credit vs money back on my card. And when I go to repurchase y'all jack the prices up.
Hello Juliette,
We are truly sorry to hear about your experience with the product breaking after just one wear and the disappointment of receiving a credit instead of a refund. It's understandably frustrating when a product doesn't meet your expectations, and we aim to provide satisfactory solutions for our members. Regarding the price increase when repurchasing, I can understand how this would compound your frustration. Your feedback is important to us, and I assure you that we'll take it into consideration as we strive to improve our processes and provide better experiences for our members in the future. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
This was the second time I had placed this order and both times the color that I wanted was wrong. Plus the time before that my order never came. This is the most trouble I have had since I have been a member.
Hello Olive,
We are truly sorry to hear about the challenges you've faced with your recent orders. It's incredibly frustrating when the items you receive don't match your expectations, especially after experiencing similar issues with previous orders. Additionally, the fact that your previous order never arrived adds to the disappointment. Your loyalty as a member is valued, and it's sad to hear that this experience has been the most troublesome for you. We're committed to resolving these issues and ensuring a smoother experience for you in the future. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I am liking the shoes I bought. They are comfortable and go with many of my clothes. Colors are great
What I got was not the same as on the picture. And then the packaging was damaged as well, half open. And the box where in the shoes came was so damaged.
Hello Bernice,
We are truly sorry to hear about your disappointing experience with the product you received. It's incredibly frustrating when the item doesn't match what was advertised and when the packaging arrives damaged. We understand how important it is to receive products in good condition, and it's sad to hear that this wasn't the case for you. Your feedback is important, and we'll make sure to address these issues with our team to prevent similar occurrences in the future. We'll reach out to you via email to assist you further.
Best,
Bonnie
Wrong items sent, poor quality and sizing off. Very unfortunate. I'll be using my last credits and canceling this service.
Hello Natalie,
We are truly sorry to hear about the disappointment you've experienced with the items you received from us. It's incredibly frustrating when the wrong items are sent, and when they don't meet the expected quality and sizing standards. Your satisfaction is important to us, and it's sad to learn that we fell short of your expectations in this instance. We understand your decision to use your remaining credits and cancel the service, and while we're saddened to see you go, we respect your choice. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I bought shoes same size as my previous purchase, but this time it was too big
Hello Samah,
We are sorry to hear that the shoes you purchased this time didn't fit properly, despite being the same size as your previous purchase. It can be frustrating when there are inconsistencies in sizing, especially when you're expecting a similar fit. Your feedback is important to us, and we'll certainly take this into consideration to ensure a more accurate sizing experience in the future. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
It was a smooth communication and I am pleased by the help of Ms Dina regarding my issue. Fast cancellation
Me encantan los zapatos, son super cómodos y fieles a la talla
I had been a member of JustFab VIP for 6+ years. I forgot to make a purchase for a month in early 2024, and when I went to use the $49 credit, I put 2 pairs of heels in my cart. (I'm making up the numbers, I can't remember the exact amounts.) At checkout, my $49 credit was taken off of 1 pair of shoes that was on clearance for $14.99, and they expected me to pay for the remaining $50. I started a Chat with Customer Service. In the past, I had always been given my full credit value and could use it on any item, including clearance items and sale items. Well, apparently not anymore! The person 'helping' me was extremely rude, she agreed to then switch the credit to the more expensive pair of shoes, the credit was for $30. I have no clue how Just Fab does there math, but I should have only had to pay Appx $6 in total for the 2 pairs of heels, as I had just paid $49. She kept insisting the $49 was 1 Point. Well…NO, I gave you $49, I wanted to redeem that $49. I ended up paying something like $35 on top of the $49 credit. Needless to say I'm furious and as soon as I got my shoes, I quite the program. I wouldn't recommend joining their VIP program. They kept my $$ and made pay more on top of it. Goodbye 'JustFab', I've broken up with you!
Hello Robin,
We are truly sorry to hear about your frustrating experience with the redemption of your credit and the interaction with our Member Services Team. It's understandably upsetting when the process doesn't align with your expectations, especially after being a loyal member for over six years. We aim to provide transparent and satisfactory service to all our members, and it's sad to learn that we fell short in this instance. Your feedback is important to us, and I assure you that we'll thoroughly review our policies and processes to prevent similar situations in the future. We'll reach out to you via email right away so we can help you further.
Best,
Bonnie
I had a subscription for years but the one time I have a problem my account is cancelled and I ask for my subscription to be refunded and that didn't happen. I had several credit remaining so that why I ordered one more item. Only gave me 20 credit. Not worth the hassle if you need to return an item
Hello Connie,
We are truly sorry to hear about the frustration and disappointment you experienced with your VIP membership and credits. It's unacceptable that your account was canceled after encountering a problem, especially after being a loyal member for years. Additionally, it's sad that your request for a refund wasn't fulfilled as expected, and the credit you received didn't match your expectations. Your feedback is important, and I assure you that we'll investigate this matter thoroughly to understand what went wrong and to prevent similar issues in the future. We deeply appreciate your support over the years, and we're committed to resolving this situation to your satisfaction. We'll reach out to you via email to assist you further.
Best,
Bonnie
Just Fab doesn't have much selection when it comes to Plus Size clothing. I would say they are not inclusive. I ordered a bunch of shoes and even the sneakers are snug across the top of the toes and pinch a bit. I'm a big girl, but I'm not THAT big where my feet don't normally fit shoes! I do quite enjoy the two pairs of flip flops I ordered. They are well made and very comfortable, which is why I'm giving at least 3 stars instead of 1.
Hello Dawn,
We are truly sorry to hear about the limited selection of plus size clothing and the discomfort you experienced with some of our shoes. It's important to us that all our members feel included and find items that fit their needs and preferences. Your feedback regarding the snug fit of the sneakers is valuable, and I assure you that we'll take it into consideration as we continue to improve our product offerings. I'm glad to hear that you're enjoying the flip flops you ordered, and we appreciate you giving us 3 stars despite the challenges you faced. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
It was great except they sent my order back that made it longer for me to receive my shoes but when I did get them I loved them
Always meet my needs,I shop myself,family and friends
The shoes I purchased were just as described and sized correctly
Very pleased with items. Merchandise looks good and fell wonderful.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nancy,
We are truly sorry to hear about the frustrating experience you had with our auto-payment system. It's completely unacceptable that, despite stopping the automatic payment in time, you still faced an unauthorized withdrawal from your account. The fact that you were unable to obtain a refund and ended up with an overdraft fee adds further stress to the situation, and I can understand how upsetting this must be for you. Please accept our sincerest apologies for the inconvenience and financial hardship this has caused. Rest assured, we take matters like this seriously, and we'll investigate the issue thoroughly to prevent it from happening again. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie