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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Fast service, got shoes did I not fit right. That all I have to say
I sent back a blazer that was very cheaply made but still haven't received a credit after about a month. Not a word. I've not been super happy with the shoes I've bought either but for some reason I keep trying again with the same results. I guess that makes me crazy...so... I wouldn't recommend it!
Hello Sally,
I'm truly sorry to hear about your recent experience with your return, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The quality was far from good, the boots were really uncomfortable and the size was wrong
Hello Solange,
We are truly sorry to hear about your disappointing experience with the quality and fit of our boots. It's sad when our products don't meet your expectations, especially when they're uncomfortable and not the right size. Your comfort and satisfaction are incredibly important to us, and we sincerely apologize for any inconvenience this may have caused you. We appreciate you bringing this to our attention, and we're committed to addressing these issues to ensure a better experience for you and our other members in the future. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I never received my order. I contacted customer service and they gave me "store credit" which wasn't even the full value of what I bought since I used vip points. Now if I reorder I wonder what the chances of my order actually coming are
Hello Melanie,
We are truly sorry to hear about the frustrating experience you've had with your order and the subsequent resolution from our Member Services Team. It's incredibly disappointing not to receive your order as expected, and the store credit not reflecting the full value due to VIP points adds further frustration. I understand your concerns about reordering and the uncertainty surrounding the delivery. Please accept our sincerest apologies for the inconvenience and disappointment this situation has caused you. Your feedback is essential, and we're committed to addressing this issue to ensure a smoother experience for you and all our members in the future. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Took my money and still hasn't shipped I have tried to get a hold of someone and can't
Hello Colleen,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I love love love the merchandise so this is why I stay BUT I do not understand the deals/savings/prices at the end of the day! It makes me feel bamboozled every time when they say for example, shoes for $7. I come to the checkout and it says regular $125 (which is ridiculous) $7 sale but this this this fee, and use your membership, now you're paying $30 USD but wait, currency exchange now you're paying $50 CAD. But I'm supposed to feel like it's such a deal because they were regularly $125 usd! And don't get me started on shipping! These companies don't need to charge so much if Amazon doesn't charge at all! It's bs!
Hello Becca,
Thank you for reaching out to us and for sharing your experience. We're sorry to hear about your frustration when the pricing feels unclear or misleading, especially when you're excited about a great deal. It's essential that our members feel confident and informed throughout their shopping journey. We're here to help resolve your concern for you as quickly as possible, so we'll be sending you a private message now.
Best,
Allison
Had no idea I was signing up to have $49.99a month taken out of my account each month. I cancelled after the first $49.99 was taken out, but that doesn't even show up as a store credit. So, apparently they keep your money if you cancel. Nice to know. Will never purchase anything from justfab again. The shoes I bought prior to this were uncomfortable anyway. Very unsatisfied with this whole experience. Not to mention I never received an email back from the company after I tried to reach out after having money taken out of my account.
Hello Deb,
It is with great regret that we received your feedback regarding the VIP program. We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you are not aware of VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
My friend comment on my shoe and it fit perfect.am happy and i will llet all my friends know where i got them.
I've always had no issues with JustFab and have used them for years but this last purchase, I had a problem with shipping. It went to an old address and was shipped back to the company and I've tried messaging but it's not a real person-ai bot instead and can't seem to help me out. I finally got tired of it and just took it as a loss. Very frustrated.
Hello Brittney,
We're sorry to hear about the shipping issue you experienced with your recent JustFab purchase. It's disappointing to hear that you've always had a positive experience with us in the past but encountered difficulties this time. We understand how frustrating it must have been to deal with the shipping problem and the challenges you faced with our messaging feature. Your feedback is important to us, and I assure you that we take it seriously. We value the opportunity to resolve this, and our Member Services team will contact you right away to further assist you.
Best,
Zeth
Have been using this company for 6 years now and never have had an issue
I called multiple times to track down my order and was met with more confusion and further phone calls trying to locate it. I was then offered 30% off of an order that was soley placed using store credits... therefore making that irrelevant to use. It was the longest process ever, just to recieve clothes that are poor quality and did not fit.
Hello Maria,
Thank you for taking the time to write to us and express your thoughts regarding our shipping timeframe and for placing an order. We always want you to receive the items you ordered in a timely manner. We appreciate you for raising this matter. We always strive to provide a seamless shopping experience, and I apologize for any frustration this may have caused you. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Most of my orders are great. However, it is hard to maintain the account with your auto charge unless we cancel within 5 days of the month.
The vest and pants go nicely together. The fabric is lightweight yet holds its shape. Good value.
I really liked the product.i will do it again and again.
Really cute styles but the quality felt cheap and the shoes themselves hurt.
Hello Gloria,
Thanks for giving us a try, but we'd love for you to come back. I'm sorry that you missed the material details online. We strive to provide high-quality products that our members will love, and it's disheartening to learn that this was not the case for you. If you need help in the future, please don't hesitate to reach out to us, and we'd love to assist you further.
Best regards,
Chad
I that I have the choice to skip a month if I don't wear them any shoes but when I do need them, I know I can count on just to give me the style I like. And I will continue to be a customer as long as I am happy and have a good customer service
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Hello Sarah,
We are sorry to hear that the shoes you received didn't fit properly, despite the fast service. Your comfort and satisfaction are important to us, and we regret any inconvenience this may have caused. We'll reach out to you via email right away to help you further.
Best,
Bonnie