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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Justfab and afterpay kept giving me the run around. I just wanted my full refund of what i initially paid but i only received half.
There weren't enough options in the plus size category to make this worth it. Even the choices in wide width shoes were limited or sold too fast.
Hello Fiona,
We are truly sorry to hear about your disappointment with the limited options available in the plus-size category and wide width shoes. It makes us feel sad when our offerings don't meet the diverse needs of our members. Your feedback is valuable, and we'll take it into consideration as we strive to improve and expand our selection to better serve all of our customers. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Easy to order and find great deals. Shipping is always fast and reliable.
Always nice items. I was able to get on a sale and snag a couple of pairs of shoes that looked great. They were quickly delivered and were just what I was looking for. Great quality and a decent price.
Always a great experience. Good with returns and fast shipping.
There were a variety of options to choose from! The timeframe of arrival met my expectations.
All items came very quicky and as described. Got great deals on sale items.
Thank you.
I purchased a top based off the measurements given for the item. I could barely button the top! Very disappointed. Returned it.
Hello Diana,
We're sorry to hear about your disappointment with the fit of the top you purchased. We strive to provide accurate sizing information, but we understand that sometimes items may not fit as expected. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
When you buy a pair of shoes, and you can tell immediately they will last 2-3 wears or less, it's not it. Some of their shoes are also slightly awkward in shape (ie. Very small or large hole to fit foot in - one pair the ankle was so tight I couldn't get my foot in AT all, others my heel would slip right up in). I love the concept of this site and keep giving it chance after chance and I honestly don't even know why because I've yet to actually LOVE any of the shoes I've gotten from them (10+ pairs)
Hello Amanda,
We are sorry to hear about your disappointing experiences with the shoes you've purchased. It sounds incredibly frustrating to invest in footwear only to find that they don't meet your expectations in terms of durability and fit. Your feedback about the awkward shapes and sizing issues is valuable, and we genuinely apologize for any inconvenience this has caused you. We understand your desire to love the shoes you purchase, and we're here to assist you in finding a solution that meets your needs. If there's anything specific we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out. We truly appreciate your continued support and hope to have the opportunity to exceed your expectations in the future.
Best,
Bonnie
The boots feel cheap and boots were way too big. A size down is way too small.
Hello Elicia,
I'm truly sorry to hear about your recent experience with your boots, and I understand how frustrating it must be for you. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. Your trust is incredibly important to us, and we're committed to regaining it. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Fast delivery, easy return and exchange. Good products for the price.
Products get delivered and are exactly as pictured. I think their styles need a little adjusting but from what they sell, everything is on point
I bought the overalls in an extra large double check the sizing and still they did not fit when I got them. I am usually all large.
Hello Katharina,
I'm truly sorry to hear about the disappointment you've experienced with your recent order. I understand how frustrating it can be to receive items that don't meet your expectations, especially when it involves receiving an incorrect size. Member satisfaction is always our number one priority, and our Member Services Team will be contacting you right away to assist you further.
Best,
Chad
Shoes are too narrow
Clothes very snug for sizing
Only sale or clearance items are actually priced affordably
Hello Rebecca,
I'm sorry to hear about your dissatisfaction with our products and prices. We strive to provide value to all our members, and I understand how frustrating it can be when expectations are not met. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
Forced to purchase items with non refundable store credit with severely lacking quality.
I recently purchased several items. One of the items was missing. I contacted customer service and was advised that the item would be shipped right away. I received the ankle bracelets within week.
I returned my item because it was a terrible shoe! It already hurt as soon as I put it on and there's no support
Hello Mackenzie,
I'm truly sorry to hear about the disappointment you've experienced with your recent order. I understand how frustrating it can be to receive items that don't meet your expectations, especially when it involves receiving a shoe that has no support. Member satisfaction is always our number one priority, and our Member Services Team will be contacting you right away to assist you further.
Best,
Chad
Great products very satisfied with all my purchases.
All the jeans I ordered (I purchased 3 pairs) have really weak zippers that keep slipping down. They are not too tight but the zippers do not stay up and I constantly have to keep checking to make sure my fly isn't down. Kind of annoying. But the fit is great otherwise
Hello Kirsten,
We are sorry to hear about the frustration you're experiencing with the zippers on the jeans you purchased. It can be really frustrating when something as simple as a zipper doesn't function as expected, especially when you've invested in multiple pairs. Constantly having to check if your fly is down can indeed be quite bothersome. We appreciate your feedback about this issue and want to ensure that your future experiences with our products are more satisfactory. If there's anything we can do to assist you further or if you have any other concerns, please don't hesitate to reach out. We're here to help and want to make things right for you.
Best,
Bonnie
The quality of the shoes and the ease of using the site was pleasant. However only one of the 3 pairs of shoes purchased fits as the other 2 ran small. Not sure if they can be returned based on the sale so I'm naturally disappointed.
Hello Monique,
I'm truly sorry to hear about the disappointment you've experienced with your recent order. I understand how frustrating it can be to receive items that don't meet your expectations, especially when it involves receiving an incorrect size. Member satisfaction is always our number one priority, and our Member Services Team will be contacting you right away to assist you further.
Best,
Chad
This was an on time order for me that arrived just when I needed it. And the shoes goes perfect with my dress.
I purchase a pair of flats that were so comfortable that I want to buy another pair in a different color but now they are not selling anymore.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie,
We are really sorry to hear about the frustrating experience you had with JustFab and Afterpay. It's incredibly disappointing when you're given the runaround, especially when all you wanted was a full refund of what you initially paid. It's unacceptable that you only received half of the refund you were entitled to. Your experience is important to us, and we apologize for any inconvenience this may have caused. Please know that we're committed to resolving this issue for you promptly. Thank you for bringing this to our attention. We'll reach out to you via email right away to help you further.
Best,
Bonnie