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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Mis zapatos muy confortables de excelente calidad y el precio insuperable
Although I like some of the products I no longer receive a monthly email & therefore my credit card it being charged every month without my ability to Skip a Month!
Very dissatisfied
The fit is perfect the style cut & quality of the material used is top grade.
I have flat, wide feet, and it's hard to find comfortable shoes period. Doesn't matter the style, most shoes hurt my feet. Most shoes I've purchased from JustFab are pretty comfortable. The western shoes I just got are very comfortable. Even the heels. I was able to run around in them all day.
It's ok for a plain women.needs more fashion update
Hello Mary,
I'm sorry to hear about your dissatisfaction with our selection. We strive to provide value to all our members, and I understand how frustrating it can be when expectations are not met. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
There isn't enough clothing to choose from. Nothing stylish
I really like the Just Fab website. Great prices and great selection but the only downside is ordering shoes is that you hope that you are going to receive the correct sizes. Sometimes you have to exchange for proper sizing. I will definitely continue to purchase from this company.
Love justfab they are my go to website for shoes! I have a closet full. Their shies are always so cute and unique!
Fabulous as always. Always great service and products. I have never had a problem. Even returns went smoothly. I've been a VIP member since 2017.
I love justfab everything comes on-time and the quality of products last me years.
My experience shopping w/ JustFab was fine. Although, my reason for removing 1 star is when I browse the website on my mobile, it doesn't work very smoothly. If select an item to view, when I return back to the listing page of all items, it takes me back to the beginning/top of the page rather than keeping the same area on the page that I was, which is a bit annoying.
I am truly enjoying this cute flat that is accenting my wardrobe. I thank you for selling this cutie.
I have made a purchase and exchange at the beginning of April and it is now end of April and my issue has not been resolved. I've had to call and chat with a team member a few times to even obtain an answer. I would not recommend just fab to anyone at this moment in time
Hello Almyra,
I'm truly sorry to hear about the frustration and inconvenience you've experienced with resolving your purchase and exchange issue. It's disheartening to hear that you've had to spend time reaching out multiple times without a satisfactory resolution. We value our members and we want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Mary
I ordered several pairs of shoes in size 8 and I received 8.5! No way to make an exchange since it was with the famous VIP discount which costs a fortune! I will never order from you again! I find this to be nothing more and nothing less than a scam...
Hello Audrey,
Thank you for purchasing our products and for writing a review about the product that you received and the promotions. We are sorry to hear that you received the incorrect size, and we'd like to make things right. We will reach out to you via email to assist you further.
Best,
Bonnie
Love JustFab and the sales! If you're looking for new, trendy items always look here.
Hello Amber,
Thank you so much for loving our brand! We're glad you enjoy our promos and selections! We appreciate the feedback and we are also happy that you are having a great experience. We hope you will always have a wonderful experience with us in the future! Thank you and have a wonderful day!
Best,
Zeth
I got what I ordered, as expected. Decent quality.
Hello Katie,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have had to send back every pair of shoes I have ordered. The shoes are uncomfortable and the sole is terrible.
The clothes are underwhelming when it comes to quality.
Hello Barbara,
We're sad to know that you are not satisfied with the items you ordered and they did not meet your expectations. We appreciate you making us aware of our product sizing and quality, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The sizing is an issue. I ordered 3 shirts and none of them fit. I utilized the sizing charts but clothes still didn't work.
And there are FEW shoes with smaller heels. 3.5 and 4 inch heels are not what everyone wants. And the opposite of that is not Huge chunky soles on shoes.
The shoes I order have irregularly on top,where the shoelaces go, disappoint, don't look like the picture.
Hello Ana,
Thank you for purchasing the Cedric Sneaker and for writing a review. The closure of the shoes comes with adjustable laces that you can style to your liking. If you need further assistance, please don't hesitate to reach out to us, and we'd gladly help you out!
Best,
Bonnie
Conned into the monthly Charges, then wouldn't give it back when I realized what was being done. I would like a refund, credit to my method of payment
Hello Barbara,
Thank you for leaving a review about your experience with our VIP Credits. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I'm planning to stop my subscription. Lately, I haven't found anything interesting.
Hello Hema,
Thanks for writing a review about our VIP membership and products selections! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.
Best,
Bonnie
Very nice and excellent I definitely enjoyed my experience and have recommended to everyone I know
Hello Taresa,
Wonderful! Thank you for the kind words that you said about the Effie Platform Slide Sandal and for sharing your shopping experience with us. It feels good to hear that our products are appreciated by our members. We'll keep the ball rolling and provide more products on our website that will fit our members' preferences. Have a nice day!
Best,
Bonnie
Shopping is easy and site is easy to negotiate. But each time I forget to stop automatic payment and have to purchase something, it seems there are less and less plus size clothing and it is the same clothing over and over again. If I could figuire out how to unsubscribe I will!not worth it!
Hello Joanne,
Thank you for purchasing our products and for writing a review about our products and size selections. JustFab aims to provide a variety of products that will fit our members' preferences. We encourage our members to check the website every first day of each month because we have new styles that are available to their liking. If you need further assistance that we can help you out with, please don't hesitate to reach out to us. We'd love to help!
Best,
Bonnie
I like the clothes, but I am a plus size person and the just fab clothes many times are too small. Also when I purchase wide shoes frequently still don't fit. Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nadine,
Thank you for reaching out to us, and I'm sorry to hear that you haven't received any email notifications. We would like to apologize for any inconvenience we may have caused you, as well as any miscommunication, and we're sad to let you go. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right away.
Best,
Chad